Apple Device Support Exam Study
Guide Exam Questions and Answers
100% Solved
How much storage does iCloud offer? - ✔✔Normal iCloud offers 5GB.
iCloud + can give you 50GB, 200GB or 2TB. With an Apple One Premier
plan, you can get up to 4TB.
iCloud always encrypts your backups. True or False? - ✔✔True
After you perform backup with iCloud, automatic iCloud backups are turned
on. True or false? - ✔✔True
What is needed to perform an iCloud backup? - ✔✔Connected to Wi-Fi,
fully charged or at least connected to power. Sufficient storage for the
backup
Material distributed to a user's Managed Apple ID via an MDM solution can
be shared via Family Sharing. True or False? - ✔✔False
Can a user with iOS 14 have both a personal Apple ID and Managed Apple
ID on the same device? - ✔✔No, starting with iOS users can have both IDs
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,on the same device and enroll in MDM with a user enrollment as opposed
to a device enrollment.
What is the difference between a "device enrollment" and a "user
enrollment"? - ✔✔Prior to iOS 15 Apple only supported device enrollments
via MDM. A device enrollment allows the admin to control the entire device.
User enrollment provides an encrypted separation between work and
personal accounts. Admins can only control certain aspects of the device.
How can you review iCloud settings? - ✔✔Settings>[your name]>iCloud
List MDM features that supersede iCloud features. -
✔✔FileVault>Recovery Key Escrow supersedes iCloud account recovery.
MDM can disable FindMy/Activation Lock and use the MDM to locate and
lock/erase a lost device. Managed apps can be disabled from backing up to
iCloud, and MDM shared apps cannot be shared with Family Sharing.
What are the two most common reasons for iCloud backup issues? -
✔✔Insufficient storage and an incomplete backup.
What happens if you restore your phone from an incomplete backup? -
✔✔Some of your data may be lost. Ensure phone has sufficient battery or
is connected to power prior to initiating backup, as well as Wi-Fi
connection.
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,How can you buy more iCloud storage? - ✔✔Settings>[your
name]>iCloud>Manage Storage. Tap buy more storage.
How can data mode be used to let a device continue backup even without
Wi-Fi? - ✔✔On an iPhone with 5G, you can set Data mode to "Allow more
Data" so that an iCloud backup can continue with 5G instead of Wi-Fi.
How can you manage the size of a backup? - ✔✔Settings>[your
name]>iPhone and check last backup size. You can control what apps will
be backed up to lessen the size of the backup. Settings>[your
name]>iCloud and then toggle apps.
How can you verify the success of an iCloud backup? - ✔✔Settings>[your
name]>iCloud>iCloud backup and check the date of the last backup
Explain the benefits of two factor authentication. - ✔✔Ensures only you can
access your account, even if someone else has your password. Sends a
verification code to your trusted device when someone tries to login.
How can you turn on two-factor authentication? - ✔✔Settings>[your
name]>Password and Security. Tap Turn On Two-factor authentication.
Enter the number where you want to receive verification codes and tap
next.
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, How can you reset your device's password? - ✔✔If you currently have
access to the device, you can reset the password with Settings>[your
name]>Password and Security>Change password. You can also create a
recovery key.
What is a Recovery Key? - ✔✔A randomly generated 28-character key that
you store in a safe location. It allows you to gain access to your Apple ID
should you forget your password and not have access to your trusted
devices.
What is needed to create and use a recovery key? - ✔✔Add a trusted
phone number to your Apple ID. Settings>[your name]>Password and
Security>Account Recovery>Recovery Key>Turn on Recovery Key. With
an Apple ID signed into a different Apple ID than yours: Apple Support
App>Passwords and Security>Reset Apple ID password. Enter the trusted
phone number, enter the verification code sent to the trusted device, and
enter the recovery key that is generated on your device to reset the
password.
What should you do when you have a password issue you cannot resolve?
- ✔✔Submit an Account Recovery request via iforgot.apple.com. Puts your
4
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
Guide Exam Questions and Answers
100% Solved
How much storage does iCloud offer? - ✔✔Normal iCloud offers 5GB.
iCloud + can give you 50GB, 200GB or 2TB. With an Apple One Premier
plan, you can get up to 4TB.
iCloud always encrypts your backups. True or False? - ✔✔True
After you perform backup with iCloud, automatic iCloud backups are turned
on. True or false? - ✔✔True
What is needed to perform an iCloud backup? - ✔✔Connected to Wi-Fi,
fully charged or at least connected to power. Sufficient storage for the
backup
Material distributed to a user's Managed Apple ID via an MDM solution can
be shared via Family Sharing. True or False? - ✔✔False
Can a user with iOS 14 have both a personal Apple ID and Managed Apple
ID on the same device? - ✔✔No, starting with iOS users can have both IDs
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,on the same device and enroll in MDM with a user enrollment as opposed
to a device enrollment.
What is the difference between a "device enrollment" and a "user
enrollment"? - ✔✔Prior to iOS 15 Apple only supported device enrollments
via MDM. A device enrollment allows the admin to control the entire device.
User enrollment provides an encrypted separation between work and
personal accounts. Admins can only control certain aspects of the device.
How can you review iCloud settings? - ✔✔Settings>[your name]>iCloud
List MDM features that supersede iCloud features. -
✔✔FileVault>Recovery Key Escrow supersedes iCloud account recovery.
MDM can disable FindMy/Activation Lock and use the MDM to locate and
lock/erase a lost device. Managed apps can be disabled from backing up to
iCloud, and MDM shared apps cannot be shared with Family Sharing.
What are the two most common reasons for iCloud backup issues? -
✔✔Insufficient storage and an incomplete backup.
What happens if you restore your phone from an incomplete backup? -
✔✔Some of your data may be lost. Ensure phone has sufficient battery or
is connected to power prior to initiating backup, as well as Wi-Fi
connection.
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,How can you buy more iCloud storage? - ✔✔Settings>[your
name]>iCloud>Manage Storage. Tap buy more storage.
How can data mode be used to let a device continue backup even without
Wi-Fi? - ✔✔On an iPhone with 5G, you can set Data mode to "Allow more
Data" so that an iCloud backup can continue with 5G instead of Wi-Fi.
How can you manage the size of a backup? - ✔✔Settings>[your
name]>iPhone and check last backup size. You can control what apps will
be backed up to lessen the size of the backup. Settings>[your
name]>iCloud and then toggle apps.
How can you verify the success of an iCloud backup? - ✔✔Settings>[your
name]>iCloud>iCloud backup and check the date of the last backup
Explain the benefits of two factor authentication. - ✔✔Ensures only you can
access your account, even if someone else has your password. Sends a
verification code to your trusted device when someone tries to login.
How can you turn on two-factor authentication? - ✔✔Settings>[your
name]>Password and Security. Tap Turn On Two-factor authentication.
Enter the number where you want to receive verification codes and tap
next.
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, How can you reset your device's password? - ✔✔If you currently have
access to the device, you can reset the password with Settings>[your
name]>Password and Security>Change password. You can also create a
recovery key.
What is a Recovery Key? - ✔✔A randomly generated 28-character key that
you store in a safe location. It allows you to gain access to your Apple ID
should you forget your password and not have access to your trusted
devices.
What is needed to create and use a recovery key? - ✔✔Add a trusted
phone number to your Apple ID. Settings>[your name]>Password and
Security>Account Recovery>Recovery Key>Turn on Recovery Key. With
an Apple ID signed into a different Apple ID than yours: Apple Support
App>Passwords and Security>Reset Apple ID password. Enter the trusted
phone number, enter the verification code sent to the trusted device, and
enter the recovery key that is generated on your device to reset the
password.
What should you do when you have a password issue you cannot resolve?
- ✔✔Submit an Account Recovery request via iforgot.apple.com. Puts your
4
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
