SALESFORCE ADMIN EXAM WITH QUESTIONS AND
CORRECT ANSWERS || LATEST UPDATE 2024/2025
Which three objects have a relationship with a Campaign?
Choose 3 answers
A. Lead
B. Opportunity
C. Contact
D. Account
E. Contact Role - CORRECT ANSWER ??? A,B,C
Which two related lists should be added to the Opportunity page layout to track
how Campaigns contribute to the overall pipeline?
Choose 2 answers
A. Open Activities
B. Campaign Influence
C. Campaign Members
D. Contact Roles - CORRECT ANSWER B and ??
,Universal Containers offers a variety of products that are comparable to products
from other companies. Sales representatives request a method to track product
strengths and weaknesses compared to those offered by other vendors. What
should the System Administrator implement?
A. Big Deal Alerts on high-value Opportunities
B. Strength and Weakness fields on Company Information
C. Competitors on the Opportunity Page Layout
D. Products and Pricebooks on Opportunity Line Items - CORRECT ANSWER C
(looked this up)
Universal Containers created a new product line with a special sales team to sell
the products. The sales process for the new line is more complex than the current
sales process. The System Administrator added new picklist values to the Stage
field for use by the new sales team. How should the System Administrator
configure Salesforce to ensure only the appropriate stages are visible based on the
product line?
A. Create a sales process and Opportunity record type for each product line.
B. Create a validation rule to display the appropriate Stages based on the User's
role.
C. Create a validation rule to display the appropriate Stages based on product line.
D. Create new Forecast categories and assign the new Stage picklist values to those
categories. - CORRECT ANSWER A
Universal Containers wants the sales team to access information about Closed Won
Opportunities with a common competitor for all pending big deals. Which features
should the System Administrator implement?
A. Sales Teams and Closed Won Opportunities
,B. Commonalities and Won Information
C. Competitors and Similar Opportunities
D. Big Deal Alerts and Sales Teams - CORRECT ANSWER C (looked up)
What standard object stores information about sales deals?
A. Accounts
B. Assets
C. Products
D. Opportunities - CORRECT ANSWER D
Custom fields in the Lead object can be mapped to which two types of fields?
Choose 2 answers
A. Custom Activity
B. Standard Contact
C. Custom Account
D. Custom Opportunity - CORRECT ANSWER CD (custom -> custom) Leads
only map to account, contact and opportunity(optional)
How should the System Administrator implement biweekly notifications for Sales
Reps that include Opportunities that need attention based on the Opportunity
Owner's last login, past due Opportunities, and all Opportunities that have not been
updated in the last 30 days?
A. Create Scheduled Reports.
, B. Create Opportunity Update Reminders.
C. Create a Chatter Group.
D. Create Scheduled Dashboards. - CORRECT ANSWER B (looked up)
How should a sales rep send a product data sheet to a prospect without attaching
the document to an email?
A. Assign the prospect as a campaign member to the product data sheet campaign
record.
B. Save the data sheet in the Shared Documents Folder and email the link to the
prospect.
C. Upload the data sheet to a Library and create/send a Content Pack to the
prospect.
D. Attach the data sheet to a Notes and Attachment related list and email the link to
the prospect. - CORRECT ANSWER C (looked up) seems like a good idea to
create content for "library" as opposed to a documents folder
A System Administrator created a workflow rule that sends email alerts when a
Case with a high priority is created. A new Support Engineer who works remotely
at Universal Containers complains about not receiving the email alerts. All other
users at Universal Containers receive these email alerts. How can a Salesforce
Administrator troubleshoot this issue?
A. Verify the user's email address.
B. Check if the Workflow Rule is active.
C. Check if the Workflow evaluation criteria is correct.
D. Check if the correct Email Template is used. - CORRECT ANSWER A - "all
other users"
CORRECT ANSWERS || LATEST UPDATE 2024/2025
Which three objects have a relationship with a Campaign?
Choose 3 answers
A. Lead
B. Opportunity
C. Contact
D. Account
E. Contact Role - CORRECT ANSWER ??? A,B,C
Which two related lists should be added to the Opportunity page layout to track
how Campaigns contribute to the overall pipeline?
Choose 2 answers
A. Open Activities
B. Campaign Influence
C. Campaign Members
D. Contact Roles - CORRECT ANSWER B and ??
,Universal Containers offers a variety of products that are comparable to products
from other companies. Sales representatives request a method to track product
strengths and weaknesses compared to those offered by other vendors. What
should the System Administrator implement?
A. Big Deal Alerts on high-value Opportunities
B. Strength and Weakness fields on Company Information
C. Competitors on the Opportunity Page Layout
D. Products and Pricebooks on Opportunity Line Items - CORRECT ANSWER C
(looked this up)
Universal Containers created a new product line with a special sales team to sell
the products. The sales process for the new line is more complex than the current
sales process. The System Administrator added new picklist values to the Stage
field for use by the new sales team. How should the System Administrator
configure Salesforce to ensure only the appropriate stages are visible based on the
product line?
A. Create a sales process and Opportunity record type for each product line.
B. Create a validation rule to display the appropriate Stages based on the User's
role.
C. Create a validation rule to display the appropriate Stages based on product line.
D. Create new Forecast categories and assign the new Stage picklist values to those
categories. - CORRECT ANSWER A
Universal Containers wants the sales team to access information about Closed Won
Opportunities with a common competitor for all pending big deals. Which features
should the System Administrator implement?
A. Sales Teams and Closed Won Opportunities
,B. Commonalities and Won Information
C. Competitors and Similar Opportunities
D. Big Deal Alerts and Sales Teams - CORRECT ANSWER C (looked up)
What standard object stores information about sales deals?
A. Accounts
B. Assets
C. Products
D. Opportunities - CORRECT ANSWER D
Custom fields in the Lead object can be mapped to which two types of fields?
Choose 2 answers
A. Custom Activity
B. Standard Contact
C. Custom Account
D. Custom Opportunity - CORRECT ANSWER CD (custom -> custom) Leads
only map to account, contact and opportunity(optional)
How should the System Administrator implement biweekly notifications for Sales
Reps that include Opportunities that need attention based on the Opportunity
Owner's last login, past due Opportunities, and all Opportunities that have not been
updated in the last 30 days?
A. Create Scheduled Reports.
, B. Create Opportunity Update Reminders.
C. Create a Chatter Group.
D. Create Scheduled Dashboards. - CORRECT ANSWER B (looked up)
How should a sales rep send a product data sheet to a prospect without attaching
the document to an email?
A. Assign the prospect as a campaign member to the product data sheet campaign
record.
B. Save the data sheet in the Shared Documents Folder and email the link to the
prospect.
C. Upload the data sheet to a Library and create/send a Content Pack to the
prospect.
D. Attach the data sheet to a Notes and Attachment related list and email the link to
the prospect. - CORRECT ANSWER C (looked up) seems like a good idea to
create content for "library" as opposed to a documents folder
A System Administrator created a workflow rule that sends email alerts when a
Case with a high priority is created. A new Support Engineer who works remotely
at Universal Containers complains about not receiving the email alerts. All other
users at Universal Containers receive these email alerts. How can a Salesforce
Administrator troubleshoot this issue?
A. Verify the user's email address.
B. Check if the Workflow Rule is active.
C. Check if the Workflow evaluation criteria is correct.
D. Check if the correct Email Template is used. - CORRECT ANSWER A - "all
other users"
