Prosper U 2 Q&A
this step is important because most clients won't complain, they will just go somewhere
else. - (correct answer)guarantee
how many times more often do clients who pre-book come in on average? - (correct
answer)2-4
how many products should be placed on the guest services counter at the end of the
service? - (correct answer)3
Give this to your clients when asking for referrals. - (correct answer)business cards
Which of the following is a step in the fond farewell? - (correct answer)use the guests
name, make eye contact, shake hands or hug
This sets the tone for the whole experience. - (correct answer)first contact
businesses and individuals who manage their clients experiences are _____ times more
successful than those who do not. - (correct answer)4
which of the following is NOT a step of the warm welcome? - (correct answer)high five
How many points of contact our listed in the client value stream? - (correct answer)14
Which of the following is an example of anticipating the clients needs? - (correct
answer)offer a beverage, get them a tissue, walk them to the restroom
which of the following describes a "primo massage?" - (correct answer)transcending,
relaxing, firm
this step is important because most clients won't complain, they will just go somewhere
else. - (correct answer)guarantee
how many times more often do clients who pre-book come in on average? - (correct
answer)2-4
how many products should be placed on the guest services counter at the end of the
service? - (correct answer)3
Give this to your clients when asking for referrals. - (correct answer)business cards
Which of the following is a step in the fond farewell? - (correct answer)use the guests
name, make eye contact, shake hands or hug
This sets the tone for the whole experience. - (correct answer)first contact
businesses and individuals who manage their clients experiences are _____ times more
successful than those who do not. - (correct answer)4
which of the following is NOT a step of the warm welcome? - (correct answer)high five
How many points of contact our listed in the client value stream? - (correct answer)14
Which of the following is an example of anticipating the clients needs? - (correct
answer)offer a beverage, get them a tissue, walk them to the restroom
which of the following describes a "primo massage?" - (correct answer)transcending,
relaxing, firm
