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1. needs analysis Provides accurate
feedback on com-
munity attitudes,
opinions, and per-
ceptions of the
parks resources.
The results can
help suggest how
your agency might
better use its re-
sources for com-
munity needs and
concerns.
2. What two management strategies can conflict when development and
conducting a natural resource needs assessment? conservation
3. Market segmentation divides a diverse
market into smaller
alike groups
4. Target marketing The practice of tai-
loring the market-
ing mix to one of
more market seg-
ments
5. LEED Leadership in En-
ergy and Environ-
mental Design
6. 3 Levels of LEED Certification -Silver
-Gold
-Platinum
7. green initiatives Improve efficien-
cy and eco-friend-
ly practices in
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waste manage-
ment, electronics
usage and dispos-
al, energy and wa-
ter use, and trans-
portation
8. Maintenance standard The maintenance
tasks themselves
(tile floors wet
mopped once per
day, Toilets will be
sanitized once per
day, etc.)
9. Maintenance productivity standard The expected time
to complete a given
task (an employee
should be able to
mow 4,800 square
feet of turf in one
hour)
10. Routine Maintenance Activities that pre-
serve or improve
the appearance
of a facility or
piece of equip-
ment. Ex: Strip-
ping/waxing floors,
Painting walls,
changing furnace
filters
11. Preventative Maintenance Routine servic-
ing that prolongs
equipment lifespan
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and delays equip-
ment failures
12. Premises defects A defect to the facil-
ity that could cause
harm to users.
13. When should you communicate your expectations As early as possi-
for conduct to participants and staff? ble
14. When should you communicate the consequences As soon as possi-
for the violations of the code of conduct? ble
15. Which Title of the ADA addresses public service pro- Title II
visions?
16. Accident Report vs. Incident Report For all incidents
other than acci-
dents with injuries,
fill out an incident
report (Ex: cus-
tomer complaints,
records of behavior
problems.)
17. Comprehensive Plan Includes the
agency's goals and
policies, develop-
ment standards
for parks, facility
assessment data,
agency invento-
ries, socio-demo-
graphic data for
the community, and
the identification of
park or other facility
deficiencies.
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Serves as an over-
all plan for the en-
tire agency and its
operations.
18. Master Plan Master Plans are
subsets of the com-
prehensive plan
and tend to focus
on the agency's
specific physical
resources (land, fa-
cilities, etc.)
Typically updated
every 10 years
19. Strategic Plan Focus on the devel-
opment or revision
of the agency's
mission and vision.
List of goals, priori-
ties, and objectives
as well as an ac-
tion plan for achiev-
ing the goals.
20. Policies Policies are more
general than rules
and regulations.
They may require
you to interpret a
set of facts and act
accordingly.
21. Rules and Regulations More specific than
policies. They di-