Test bank for service management operations strategy information technology 10th edition by sanjeev bordoloi

TEST BANK FOR
B B




Service Management Operations, Strategy, Information Technology 10th Edition
B B B B B B B B


By Sanjeev Bordoloi
B B




Chapter 1-B




16 Answers are the at end of Each chapterChapter 1
B B B B B B B B B B




Student name:
B B




1) TheBserviceBpackageBconsistsBofBfiveBfeatures.BWhichBoneBofBtheBfeaturesBlistedBbelowBis
notBincludedBinBtheBpackage?
1)BB


A) explicitBservices
B) supportingBfacility
C) information
D) costBofBservice



QuestionBDetails
Bloom'sB:BRememberBAA
CSBB:BCommunicationBDi
fficultyB:B1BEasy
LearningBObjectiveB:B 01-
07BDescribeBaBserviceBusingBtheBfiveBdimensionsBofBtheBserviceBpackage.BTopicB:BTheBServiceBPack
age
AccessibilityB:BKeyboardBNavigationBAc
cessibilityB:BScreenBReaderBCompatible




2) TheBmajorBinputBintoBaBlargeBpublicBhospitalBfromBaBserviceBpointBofBviewBwouldBbe
B blank.
2)BB

, A)Bphysicians'Bservices
B) patients
C) nursingBservices
D) federalBreimbursementB(Medicare/Medicaid)<em></em>



QuestionBDetails
Bloom'sB:BRememberBAA
CSBB:BCommunicationBDi
fficultyB:B1BEasy
LearningBObjectiveB:B 01-
07BDescribeBaBserviceBusingBtheBfiveBdimensionsBofBtheBserviceBpackage.BTopicB:BTheBServiceBPack
age
AccessibilityB:BKeyboardBNavigationBAc
cessibilityB:BScreenBReaderBCompatible




3) WhichBofBtheBfollowingBisnotBtrueBofBservices?

3)BB


A) TheBcustomerBisBtheBinput.
B) TheBcustomerBtakesBanBactiveBpartBinBtheBservice.
C) ABserviceBcanBbeBinventoried.
D) ProductionBandBconsumptionBoccurBsimultaneously.B<i></i>



QuestionB DetailsBAACS
BB:BCommunicationBBloo
m'sB:BUnderstandBDifficul
tyB:B2BMedium
LearningBObjectiveB:B 01-05BExplainBtheBessentialBfeaturesBofBtheBservice-
dominantBlogic.BTopicB:BService-DominantBLogic
AccessibilityB:BKeyboardBNavigation




4) WhichBofBtheBfollowingBisnotBaBtypeBofBserviceBinBtheBnon-ownershipBclassification?
4)BB

, A)BgoodsBrental
B) information
C) laborBandBexpertise
D) networkBusage



QuestionB DetailsBAACS
BB:BCommunicationBBloo
m'sB:BUnderstandBDifficul
tyB:B2BMedium
LearningBObjectiveB:B 01-
07BDescribeBaBserviceBusingBtheBfiveBdimensionsBofBtheBserviceBpackage.BTopicB:BTheBServiceBPack
age
AccessibilityB:BKeyboardBNavigation




5) TheBserviceBprocessBmatrixBclassificationBconsistsBofBfourBcategoriesBofBservices.BWhic
hBoneBofBtheBfourBfeaturesBlistedBbelowBisBnotBincludedBinBthisBclassification?
5)BB


A) ServiceBfactory.
B) ServiceBshop.
C) PublicBservice.
D) ProfessionalBservice.<em></em>



QuestionBDetails
Bloom'sB:BRememberBAA
CSBB:BCommunication
LearningBObjectiveB:B 01-
08BUseBtheBserviceBprocessBmatrixBtoBclassifyBaBservice.BTopicB:BGroupingBServ
icesBbyBDeliveryBProcess
DifficultyB:B1BEasy
AccessibilityB:BKeyboardBNavigationBAc
cessibilityB:BScreenBReaderBCompatible




6)BB

, A)BgoodsBrental
6) WhichBserviceBofferingBisBbestBdescribedBbyBtheBfollowingBserviceBmix:BaBhighBdegreeB
ofBcustomerBinteractionBandBaBhighBdegreeBofBlaborBintensity?




6)BB