Medical Office Concepts Chapter 1
UPDATED ACTUAL Questions and
CORRECT Answers
People facing death may have extreme responses to the situation. - CORRECT
ANSWER - True
What are two indicators of job satisfaction? - CORRECT ANSWER - Initiative and
motivation
Certification for any health care professional is controlled by government agencies. - CORRECT
ANSWER - False
In a health care setting, how is effective customer service demonstrated? - CORRECT
ANSWER - By placing the patient's needs first
Tasks required of the administrative medical assistant may include preparing manuscripts. -
CORRECT ANSWER - True
The most important personality traits for a medical assistant are to like people and to want to
make a great deal of money. - CORRECT ANSWER - False
Customer service in a medical practice should be demonstrated by - CORRECT
ANSWER - all of the above.
Which stage of dying appears to be a defense mechanism that happens initially and may recur at
other times during the dying process? - CORRECT ANSWER - Denial
The medical assistant is the one responsible for following directions if an emergency arises. -
CORRECT ANSWER - True
, The heart of the health care professional involves - CORRECT ANSWER - empathy and
service.
Which type of knowledge is vital in avoiding medical professional liability suits? - CORRECT
ANSWER - Medicolegal
To counteract the effects of stress and burnout, the medical assistant should - CORRECT
ANSWER - exercise regularly.
Assertiveness involves being pushy and overbearing. - CORRECT ANSWER - False
Credentialing that is sanctioned by a state government and required for professional practice is -
CORRECT ANSWER - licensure.
Job responsibilities of the medical assistant may include executing banking responsibilities. -
CORRECT ANSWER - True
At which stage of dying does a patient with a terminal illness reach a point of feeling at peace? -
CORRECT ANSWER - Acceptance
Which type of work schedule may permit working different hours on different days within an
available range of hours? - CORRECT ANSWER - Flextime
Front-office medical assistant who performs business-related duties - CORRECT
ANSWER - administrative medical assistant
Back-office medical assistant who performs clinical and laboratory duties - CORRECT
ANSWER - clinical medical assistant
UPDATED ACTUAL Questions and
CORRECT Answers
People facing death may have extreme responses to the situation. - CORRECT
ANSWER - True
What are two indicators of job satisfaction? - CORRECT ANSWER - Initiative and
motivation
Certification for any health care professional is controlled by government agencies. - CORRECT
ANSWER - False
In a health care setting, how is effective customer service demonstrated? - CORRECT
ANSWER - By placing the patient's needs first
Tasks required of the administrative medical assistant may include preparing manuscripts. -
CORRECT ANSWER - True
The most important personality traits for a medical assistant are to like people and to want to
make a great deal of money. - CORRECT ANSWER - False
Customer service in a medical practice should be demonstrated by - CORRECT
ANSWER - all of the above.
Which stage of dying appears to be a defense mechanism that happens initially and may recur at
other times during the dying process? - CORRECT ANSWER - Denial
The medical assistant is the one responsible for following directions if an emergency arises. -
CORRECT ANSWER - True
, The heart of the health care professional involves - CORRECT ANSWER - empathy and
service.
Which type of knowledge is vital in avoiding medical professional liability suits? - CORRECT
ANSWER - Medicolegal
To counteract the effects of stress and burnout, the medical assistant should - CORRECT
ANSWER - exercise regularly.
Assertiveness involves being pushy and overbearing. - CORRECT ANSWER - False
Credentialing that is sanctioned by a state government and required for professional practice is -
CORRECT ANSWER - licensure.
Job responsibilities of the medical assistant may include executing banking responsibilities. -
CORRECT ANSWER - True
At which stage of dying does a patient with a terminal illness reach a point of feeling at peace? -
CORRECT ANSWER - Acceptance
Which type of work schedule may permit working different hours on different days within an
available range of hours? - CORRECT ANSWER - Flextime
Front-office medical assistant who performs business-related duties - CORRECT
ANSWER - administrative medical assistant
Back-office medical assistant who performs clinical and laboratory duties - CORRECT
ANSWER - clinical medical assistant
