Medical Office Concepts Midterm
UPDATED ACTUAL Questions and
CORRECT Answers
The use of __________ to communicate is as widespread as telephone communication. -
CORRECT ANSWER - Email
_________ is the ability to speak and act considerately in various situations. - CORRECT
ANSWER - Tact
_______ means logically and systematically planning steps to accomplish a task. - CORRECT
ANSWER - Problem-solving
When speaking with terminally ill patients, what types of topics should you discuss? -
CORRECT ANSWER - Short Term Topics
Dependability consists of _________ tasks on schedule, without complaining, and offering to
assist others. - CORRECT ANSWER - finishing
The outward display of an employee's values and standards is defined as: - CORRECT
ANSWER - Work Eithics
A mix of self-motivation and __________ should be used when seeking areas to assist fellow
team members. - CORRECT ANSWER - Tact
The core values of the IAAP include integrity, respect, adaptability, communication and
__________. - CORRECT ANSWER - Commitment
To take action independently is to show __________. - CORRECT ANSWER - initiative
, AHIMA offers the CCA and CCS certification exams in coding. - CORRECT ANSWER -
true
Choose the most common place of employment for the administrative medical assistant? -
CORRECT ANSWER - Physician Practice
A(n) ___________ person believes that one's own race, ethnic group, and/or culture is superior
to all others. - CORRECT ANSWER - Ethnocentric
__________ is the tendency to believe that one's own race or ethnic group is the most important
and that some or all aspects of its culture are superior to those of other groups. - CORRECT
ANSWER - ethnocentrism
____________ is sensitivity to other people's feelings and situations. - CORRECT
ANSWER - empathy
Which answer helps build goodwill between the patient and the physician? - CORRECT
ANSWER - lifting patients spirits
_________ is recognition given by associations that an individual has met high standards and has
demonstrated competency in given knowledge and tasks. - CORRECT ANSWER -
certification
__________ is a key component when working within a medical office environment. -
CORRECT ANSWER - flexibility
Which of the following is a current preferred sign-in method? - CORRECT ANSWER -
label method
A certification exam to become a certified medical administrative specialist is offered through
the: - CORRECT ANSWER - AMT
UPDATED ACTUAL Questions and
CORRECT Answers
The use of __________ to communicate is as widespread as telephone communication. -
CORRECT ANSWER - Email
_________ is the ability to speak and act considerately in various situations. - CORRECT
ANSWER - Tact
_______ means logically and systematically planning steps to accomplish a task. - CORRECT
ANSWER - Problem-solving
When speaking with terminally ill patients, what types of topics should you discuss? -
CORRECT ANSWER - Short Term Topics
Dependability consists of _________ tasks on schedule, without complaining, and offering to
assist others. - CORRECT ANSWER - finishing
The outward display of an employee's values and standards is defined as: - CORRECT
ANSWER - Work Eithics
A mix of self-motivation and __________ should be used when seeking areas to assist fellow
team members. - CORRECT ANSWER - Tact
The core values of the IAAP include integrity, respect, adaptability, communication and
__________. - CORRECT ANSWER - Commitment
To take action independently is to show __________. - CORRECT ANSWER - initiative
, AHIMA offers the CCA and CCS certification exams in coding. - CORRECT ANSWER -
true
Choose the most common place of employment for the administrative medical assistant? -
CORRECT ANSWER - Physician Practice
A(n) ___________ person believes that one's own race, ethnic group, and/or culture is superior
to all others. - CORRECT ANSWER - Ethnocentric
__________ is the tendency to believe that one's own race or ethnic group is the most important
and that some or all aspects of its culture are superior to those of other groups. - CORRECT
ANSWER - ethnocentrism
____________ is sensitivity to other people's feelings and situations. - CORRECT
ANSWER - empathy
Which answer helps build goodwill between the patient and the physician? - CORRECT
ANSWER - lifting patients spirits
_________ is recognition given by associations that an individual has met high standards and has
demonstrated competency in given knowledge and tasks. - CORRECT ANSWER -
certification
__________ is a key component when working within a medical office environment. -
CORRECT ANSWER - flexibility
Which of the following is a current preferred sign-in method? - CORRECT ANSWER -
label method
A certification exam to become a certified medical administrative specialist is offered through
the: - CORRECT ANSWER - AMT
