Medical Office Concepts Terminology
UPDATED Questions and CORRECT
Answers
AAMA - CORRECT ANSWER - A national association providing continuing education,
professional networking opportunities, and certification examinations to its members
accuracy - CORRECT ANSWER - Correctness, including attention to detail; the trait often
ranked most important in assistants by physicians
administration medial assistant (AMA) - CORRECT ANSWER - The title given to
medical office professionals who perform administrative tasks in a wide variety of settings
AHDI - CORRECT ANSWER - a national organization that promotes professional
standards and growth for the field of medical transcription
AMT - CORRECT ANSWER - A national organization that promotes professional
standards and growth; certification available through the association's examination.
assertiveness - CORRECT ANSWER - The ability to step forward to make a point in a
confident, positive manner
certification - CORRECT ANSWER - An essential minimum standard of competence in a
particular medical specialty achieved through training and successful completion of a
comprehensive examination
confidentiality - CORRECT ANSWER - The legal requirement that a patient's medical
information be kept secret except in certain clearly defined instances
,dependability - CORRECT ANSWER - The ability to complete work on schedule, do
required tasks without complaint, and always communicate willingness to help; closely related to
accuracy and thoroughness
efficiency - CORRECT ANSWER - The ability to use time and other resources to avoid
waste and unnecessary effort
empathy - CORRECT ANSWER - sensitivity to the feelings and situations of others that
allows one to mentally put oneself in the other person's situation
ethnocentrism - CORRECT ANSWER - The tendency to believe that one's own race or
ethnic group is the most important and that some or all aspects of its culture are superior to those
of other groups.
flexibility - CORRECT ANSWER - Adaptability to new or changing requirements
good judgment - CORRECT ANSWER - The ability to use knowledge, experience, and
logic to assess all aspects of a situation in order to reach a sound decision
honesty - CORRECT ANSWER - Truth telling, expressed in words and actions; a quality
that enables the person to be trusted at all times and in all situations
IAAP - CORRECT ANSWER - A worldwide organization that sponsors continuing
education and a certification examination with the successful completion earning the designation
of Certified Administrative Professional (CAP); also works with employers to promote
excellence; formerly known as Professional Secretaries International (PSI)
initiative - CORRECT ANSWER - The exercise of one's power to act independently
maturity - CORRECT ANSWER - Emotional and psychological integrity composed of
many qualities and skills.
, problem-solving - CORRECT ANSWER - The ability to find solutions through flexibility,
advice seeking, information gathering, and good judgment
professional image - CORRECT ANSWER - The appearance, manner, and bearing that
reflect health, cleanliness, and wholesomeness; shown by evidence of healthful habits, good
grooming, and appropriate dress.
punctuality - CORRECT ANSWER - The ability to be on time
self-motivation - CORRECT ANSWER - The quality expressed by willingness to con-
tribute without being asked or required to undertake a task
tact - CORRECT ANSWER - The ability to speak and act considerately, especially in
difficult situations
team player - CORRECT ANSWER - One who is generous with his or her time, helping
other staff members when necessary; who observes both the written and unwritten rules of the
office; and who practices professional and personal courtesy
thoroughness - CORRECT ANSWER - The ability to perform tasks with attention to
completeness, correctness, and detail.
work ethic - CORRECT ANSWER - The collective habits and skills that help the worker
deal effectively with work tasks and with people
advance directives - CORRECT ANSWER - legal documents stating the patient's wishes
for medical care, should the patient not be able to make medical decisions
arbitration - CORRECT ANSWER - the process whereby a neutral third party judges the
merits of a complaint by one party against another, with the consent of the parties
UPDATED Questions and CORRECT
Answers
AAMA - CORRECT ANSWER - A national association providing continuing education,
professional networking opportunities, and certification examinations to its members
accuracy - CORRECT ANSWER - Correctness, including attention to detail; the trait often
ranked most important in assistants by physicians
administration medial assistant (AMA) - CORRECT ANSWER - The title given to
medical office professionals who perform administrative tasks in a wide variety of settings
AHDI - CORRECT ANSWER - a national organization that promotes professional
standards and growth for the field of medical transcription
AMT - CORRECT ANSWER - A national organization that promotes professional
standards and growth; certification available through the association's examination.
assertiveness - CORRECT ANSWER - The ability to step forward to make a point in a
confident, positive manner
certification - CORRECT ANSWER - An essential minimum standard of competence in a
particular medical specialty achieved through training and successful completion of a
comprehensive examination
confidentiality - CORRECT ANSWER - The legal requirement that a patient's medical
information be kept secret except in certain clearly defined instances
,dependability - CORRECT ANSWER - The ability to complete work on schedule, do
required tasks without complaint, and always communicate willingness to help; closely related to
accuracy and thoroughness
efficiency - CORRECT ANSWER - The ability to use time and other resources to avoid
waste and unnecessary effort
empathy - CORRECT ANSWER - sensitivity to the feelings and situations of others that
allows one to mentally put oneself in the other person's situation
ethnocentrism - CORRECT ANSWER - The tendency to believe that one's own race or
ethnic group is the most important and that some or all aspects of its culture are superior to those
of other groups.
flexibility - CORRECT ANSWER - Adaptability to new or changing requirements
good judgment - CORRECT ANSWER - The ability to use knowledge, experience, and
logic to assess all aspects of a situation in order to reach a sound decision
honesty - CORRECT ANSWER - Truth telling, expressed in words and actions; a quality
that enables the person to be trusted at all times and in all situations
IAAP - CORRECT ANSWER - A worldwide organization that sponsors continuing
education and a certification examination with the successful completion earning the designation
of Certified Administrative Professional (CAP); also works with employers to promote
excellence; formerly known as Professional Secretaries International (PSI)
initiative - CORRECT ANSWER - The exercise of one's power to act independently
maturity - CORRECT ANSWER - Emotional and psychological integrity composed of
many qualities and skills.
, problem-solving - CORRECT ANSWER - The ability to find solutions through flexibility,
advice seeking, information gathering, and good judgment
professional image - CORRECT ANSWER - The appearance, manner, and bearing that
reflect health, cleanliness, and wholesomeness; shown by evidence of healthful habits, good
grooming, and appropriate dress.
punctuality - CORRECT ANSWER - The ability to be on time
self-motivation - CORRECT ANSWER - The quality expressed by willingness to con-
tribute without being asked or required to undertake a task
tact - CORRECT ANSWER - The ability to speak and act considerately, especially in
difficult situations
team player - CORRECT ANSWER - One who is generous with his or her time, helping
other staff members when necessary; who observes both the written and unwritten rules of the
office; and who practices professional and personal courtesy
thoroughness - CORRECT ANSWER - The ability to perform tasks with attention to
completeness, correctness, and detail.
work ethic - CORRECT ANSWER - The collective habits and skills that help the worker
deal effectively with work tasks and with people
advance directives - CORRECT ANSWER - legal documents stating the patient's wishes
for medical care, should the patient not be able to make medical decisions
arbitration - CORRECT ANSWER - the process whereby a neutral third party judges the
merits of a complaint by one party against another, with the consent of the parties
