MEDICAL OFFICE PROCEDURES EXAM QUESTIONS WITH VERIFIED ANSWERS LATEST UPDATE 2024 (ALREADY PASSED)

MEDICAL OFFICE PROCEDURES EXAM QUESTIONS WITH VERIFIED ANSWERS LATEST UPDATE 2024 (ALREADY PASSED) Which of the following best describes the services of the office, the function of medical staff members, measures to take in case of an emergency, and other issues that patients may need to consider? - Answers brochure Which of the following best describes the reception area in a medical facility? - Answers makes patients feel welcome Which colors are good in areas that require quiet and extended concentration? - Answers greens and blues Which of the following best describes where patients may feel most comfortable discussing conditions, procedures, or treatments? - Answers providers's office Which of the following is the most appropriate action to maintain patient privacy? - Answers Knock before entering. Which of the following is an action for managing drugs identified in the Controlled Substances Act list of narcotics and non-narcotics? - Answers stored in a locked and secure cabinet and checked when leaving the office Which of the following best describes making facilities and equipment available to all users? - Answers accessibility Which of the following applies to the number of employees requiring a business to be in compliance with the ADA? - Answers 15 Which of the following is the most effective way to check a room's readiness for a patient? - Answers Place yourself in the room as a patient. Which of the following is not a guideline to room readiness? - Answers empty cabinet surfaces Which of the following is not an appropriate step in closing a facility for the day? - Answers lock up all medical supplies. Who should be called when you are unsure about security measures, both during and after office hours? - Answers local law enforcement When office design is being considered, what should be kept in mind for the reception area? - Answers provide privacy for administrative medical assistant Which of the following best describes a disadvantage of having fresh flowers in the medical facility? - Answers They may affect patient's allergies Which of the following is not an appropriate example of accessibility features for the physically challenged? - Answers step walkways with no ramps Which of the following is the most appropriate action of the administrative medical assistant when there is a delay in the provider's schedule? - Answers Notify patients of delay and offer alternatives Which of the following should be done first when opening the facility for the day? - Answers a visual check of each room to be certain it is prepared and ready for the day Which of the following is not in compliance with ADA requirements? - Answers five wheelchairs available for use at every door entrance The use of music and water in some medical facilities produce favorable results with the exception of which of the following? - Answers reduces appointment times providers can give access to health information of an elderly patient under the following condition. - Answers only if the patient has signed a release Which type of memory is required to start a computer? - Answers ROM Which piece of equipment is known as the brain of the computer? - Answers CPU Data output devices include all of the following except - Answers keyboards Which statement is accurate regarding bits? - Answers Bits are the smallest units of data a computer can process. All of these statements are accurate regarding macros EXCEPT - Answers Macros are used to create form letters. Which term describes 1,000 megabytes of data? - Answers gigabyte Which condition is commonly associated with extended computer use? - Answers carpal tunnel syndrome Which statement is accurate regarding computerizing a medical office? - Answers asking for input from staff members will make implementation of the system a more positive experience for all involved. Which word processing feature involves inserting repeated keystrokes into the body of a document? - Answers macro All of the following are recommended computer operator positions EXCEPT - Answers Sit as close to the monitor as possible to reduce eyestrain Which of the following terms best describes speaking your words clearly and articulating carefully? - Answers Enunciation Which of the following telephone courtesies should be used while on the telephone with a patient? - Answers Use common terms. An important part of telephone courtesy is listening. Which of the following is NOT an appropriate action when listening? - Answers Help slow talkers finish their sentences. Which of the following is the act of evaluating the urgency of a medical situation and prioritizing treatment? - Answers Screening Which of the following best describes a system that answers the call and provides the caller with a choice of departments or services that can be accessed by pressing a specified number on the touch-tone telephone? - Answers Automated routing unit Which of the following best describes the process of communicating in digital form over computer networks? - Answers E-mail Which of the following is NOT an advantage of the fax machine in the medical office? - Answers Faxes are easy to use because most have to be forwarded to the provider. Administrative medical assistants staffing the reception desk would be responsible for which of the following tasks? - Answers a, b, and c The medical assistant should answer the telephone by the end of which ring in order to create a positive impression to the patient? - Answers Third Which of the following is NOT a communication problem associated with the elderly? - Answers Inability to move quickly For the non-bilingual medical assistant, what technique may help with communication to non-English speaking patients? - Answers Ask the person whether clarification is needed What information is the medical assistant required to obtain on a new patient contacting the office? - Answers All of the above When handling problem calls, which of the following is NOT an appropriate action for the medical assistant to use in order to help the caller calm down? - Answers Immediately tell them how you can help them. According to telephone courtesies, when is it acceptable to place a patient on hold? - Answers When you have the patient's name and why they are calling Which of the following is a way by which first impressions are conveyed? - Answers All of the above Which of the following phone calls should be referred to the provider? - Answers Complaints