What are the three question-response forms? - correct answer open-ended
metric
categorical
measurement - correct answer is defined as determining the description or amount
of some element of interest to the researcher.
Properties - correct answer are the specific features or characteristics of an object
that can be used to distinguish it from another object.
synthetic label metric scale and synthetic number metric scale - correct answer
label is rating scale of "poor" to "excellent"
number is a scale of 1-5,1-7, or 1-10
scale development - correct answer requires the marketing researcher to develop
response formats that are very clear and that are used identically by the various respondents so that the
respondents translate their mental constructs onto an intensity continuum
two goals: validity and reliability
neutral point - correct answer is not considered zero or an origin; instead, it is
considered a midpoint along the continuum
Likert Scale - correct answer respondents are asked to indicate their degree of
agreement or disagreement on a symmetric agree-disagree scale for each of a series of statements. 1-5
or 1-7
halo effect - correct answer a consumer's favoritism toward a line of products due
to positive experiences with other products by this maker.
, Stapel Scale - correct answer The basis of the Stapel scaleformat is numerical rather
than verbal or visual; however, its purpose is the same as othersymmetric synthetic scales—to obtain
the degree of positive or negative feeling
population versus sample labels - correct answer pop uses greek letters while
sample uses roman numbers
99% and 95% confidence levels - correct answer 2.85 for 99 and 1.96 for 95
one-way labeled scale - correct answer is one where the researcher is measuring
some construct attribute with the use of labels that restrict the measure to the "positive" side
Questionnaire design - correct answer is a systematic process that requires the
researcher to go through a series of considerations.
Question development - correct answer is the practice of selecting appropriate
response formats and wording questions that are understandable, unambiguous, and unbiased.
Do's of question wording - correct answer focused on one topic, brief,
grammatically simple, crystal clear
Dont's of question wording - correct answer no leading questions, no loaded
wording, no double-barreled questions, no overstated questions
undisguised survey - correct answer the sponsoring company is identified
disguised survey - correct answer the sponsor's name is not divulged to
respondents.
anonymity - correct answer which respondents are assured that neither their name
nor any identifying designation will be associated with their responses.