ITPM Reviewed Exam Questions With
Correct Answers Graded A+
Conformance☑️Correct Ans-Delivering products that meet requirements and fitness for use
Conformance to requirements☑️Correct Ans-Project processes and products that meet written
Specifications
Control chart☑️Correct Ans-A graphic display of data that illustrates the results of a process
over time
Cost of nonconformance☑️Correct Ans-Taking responsibility for failures or not meeting
quality
Expectations
Cost of quality☑️Correct Ans-The cost of conformance plus the cost of nonconformance
Defect☑️Correct Ans-Any instance in which the product or service fails to meet customer
requirements
Design of experiments☑️Correct Ans-A quality technique that helps identify which variables
have the most influence on the overall outcome of a process
DMAIC (Define, Measure, Analyze, Improve, Control)☑️Correct Ans-A systematic, closed-
loop process for continued improvement that is scientific and fact based
External failure cost☑️Correct Ans-A cost related to all errors that are not detected and
corrected before delivery to the customer
, Features☑️Correct Ans-The special characteristics that appeal to users
Fishbone diagram☑️Correct Ans-A diagram that traces complaints about quality problems back
to the responsible production operations to help find the root cause; also known as a cause-and-
effect diagram or Ishikawa diagram
Fitness for use☑️Correct Ans-A product that can be used as it was intended
Flowchart☑️Correct Ans-A graphic display of the logic and flow of processes that helps you
analyze how problems occur and how processes can be improved
Functionality☑️Correct Ans-The degree to which a system performs its intended function
Histogram☑️Correct Ans-A bar graph of a distribution of variables
Integration testing☑️Correct Ans-Testing that occurs between unit and system testing to test
functionally grouped components and ensure that a subset or subsets of the entire system work
together
Internal failure cost☑️Correct Ans-A cost incurred to correct an identified defect before the
customer receives the product
Ishikawa diagram☑️Correct Ans-A diagram that traces complaints about quality problems back
to the responsible production operations to help find the root cause; also known as a cause-and-
effect diagram or fishbone diagram
ISO 9000☑️Correct Ans-A quality system standard developed by the International
Organization for Standardization (ISO) that includes a three-part, continuous cycle of planning,
controlling, and documenting quality in an organization
Correct Answers Graded A+
Conformance☑️Correct Ans-Delivering products that meet requirements and fitness for use
Conformance to requirements☑️Correct Ans-Project processes and products that meet written
Specifications
Control chart☑️Correct Ans-A graphic display of data that illustrates the results of a process
over time
Cost of nonconformance☑️Correct Ans-Taking responsibility for failures or not meeting
quality
Expectations
Cost of quality☑️Correct Ans-The cost of conformance plus the cost of nonconformance
Defect☑️Correct Ans-Any instance in which the product or service fails to meet customer
requirements
Design of experiments☑️Correct Ans-A quality technique that helps identify which variables
have the most influence on the overall outcome of a process
DMAIC (Define, Measure, Analyze, Improve, Control)☑️Correct Ans-A systematic, closed-
loop process for continued improvement that is scientific and fact based
External failure cost☑️Correct Ans-A cost related to all errors that are not detected and
corrected before delivery to the customer
, Features☑️Correct Ans-The special characteristics that appeal to users
Fishbone diagram☑️Correct Ans-A diagram that traces complaints about quality problems back
to the responsible production operations to help find the root cause; also known as a cause-and-
effect diagram or Ishikawa diagram
Fitness for use☑️Correct Ans-A product that can be used as it was intended
Flowchart☑️Correct Ans-A graphic display of the logic and flow of processes that helps you
analyze how problems occur and how processes can be improved
Functionality☑️Correct Ans-The degree to which a system performs its intended function
Histogram☑️Correct Ans-A bar graph of a distribution of variables
Integration testing☑️Correct Ans-Testing that occurs between unit and system testing to test
functionally grouped components and ensure that a subset or subsets of the entire system work
together
Internal failure cost☑️Correct Ans-A cost incurred to correct an identified defect before the
customer receives the product
Ishikawa diagram☑️Correct Ans-A diagram that traces complaints about quality problems back
to the responsible production operations to help find the root cause; also known as a cause-and-
effect diagram or fishbone diagram
ISO 9000☑️Correct Ans-A quality system standard developed by the International
Organization for Standardization (ISO) that includes a three-part, continuous cycle of planning,
controlling, and documenting quality in an organization
