©BRAINBARTER EXAM SOLUTIONS 2024/2025
ALL RIGHTS RESERVED.
MNO 3370 Exam 1 Study Guide.
Mintzberg's Useful Findings - answer✔- Manager relies more on verbal than on written
communication
- Manager works long hours at an intense pace
- Manager's work is characterized by fragmentation, brevity, and variety
Mintzberg's Managerial Roles - answer✔Interpersonal, Information, Decisional
Interpersonal Managerial Roles - answer✔Roles that managers assume to provide direction and
supervision to both employees and the organization as a whole.
(Figurehead, Leader, Liaison)
Interpersonal - Figurehead - answer✔Perform ceremonial duties
ex: Groundbreaking ceremony of GWB Library
Interpersonal - Leader - answer✔Motivate and encourage workers to accomplish objectives
Interpersonal - Liaison - answer✔Deal with people outside their units
1|Page
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ALL RIGHTS RESERVED.
ex: Meeting with presidents of other universities at a panel of university presidents
Informational Managerial Roles - answer✔Roles associated with the tasks needed to obtain and
transmit information in the process of managing the organization.
(Monitor, Disseminator, Spokesperson)
Informational - Monitor - answer✔Scan their environment for information
Informational - Disseminator - answer✔Share information with others in their company
ex: Writing a letter to faculty and staff about an important event or policy
Informational - Spokesperson - answer✔Share information with others outside their
departments or companies
ex: Speaking at press conference to announce that SMU changed athletic conferences
Decisional Managerial Roles - answer✔Roles associated with methods managers use in
planning strategy and utilizing resources.
(Entrepreneur, Disturbance handler, Resource allocator, Negotiator)
Decisional - Entrepreneur - answer✔Adapt to incremental change
2|Page
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ALL RIGHTS RESERVED.
Decisional - Disturbance Handler - answer✔Respond to problems that demand immediate
action
ex: Handling the aftermath of academic dishonesty in athletic program
Decisional - Resource Allocator - answer✔Decide who gets what resources
Decisional - Negotiator - answer✔Negotiate schedules, projects, goals, outcomes, resources,
and raises
CEO, Gary Kelly sets the direction and strategy for Southwest Airlines. What type of managerial
role is he performing? - answer✔Interpersonal and Decisional
Four Functions of Management - answer✔1. Planning
2. Organizing
3. Leading
4. Controlling
Planning - answer✔Set goals and decide how to achieve them
Organizing - answer✔Arrange tasks, people and other resources to accomplish the work
Leading - answer✔Motivate, direct, and otherwise influence people to work hard to achieve the
organization's goals
3|Page
, ©BRAINBARTER EXAM SOLUTIONS 2024/2025
ALL RIGHTS RESERVED.
ex: Because the various groups that help a manager reach company goals often have different
needs and wants, resolving conflicts is an essential part of Leading.
Controlling - answer✔Monitor performance, compare it with goals, and take corrective action
as needed (least focus in this class)
ex: Laura runs a sales and expense report at the end of each work day.
Effectiveness - answer✔- To achieve results
- To make the right decisions
- To successfully carry out so that they achieve the organization's goals
(The ENDS)
Efficiency - answer✔- To use resources wisely and cost-effectively
- People, money, raw materials, etc
(The MEANS to achieve your goal)
4|Page
ALL RIGHTS RESERVED.
MNO 3370 Exam 1 Study Guide.
Mintzberg's Useful Findings - answer✔- Manager relies more on verbal than on written
communication
- Manager works long hours at an intense pace
- Manager's work is characterized by fragmentation, brevity, and variety
Mintzberg's Managerial Roles - answer✔Interpersonal, Information, Decisional
Interpersonal Managerial Roles - answer✔Roles that managers assume to provide direction and
supervision to both employees and the organization as a whole.
(Figurehead, Leader, Liaison)
Interpersonal - Figurehead - answer✔Perform ceremonial duties
ex: Groundbreaking ceremony of GWB Library
Interpersonal - Leader - answer✔Motivate and encourage workers to accomplish objectives
Interpersonal - Liaison - answer✔Deal with people outside their units
1|Page
, ©BRAINBARTER EXAM SOLUTIONS 2024/2025
ALL RIGHTS RESERVED.
ex: Meeting with presidents of other universities at a panel of university presidents
Informational Managerial Roles - answer✔Roles associated with the tasks needed to obtain and
transmit information in the process of managing the organization.
(Monitor, Disseminator, Spokesperson)
Informational - Monitor - answer✔Scan their environment for information
Informational - Disseminator - answer✔Share information with others in their company
ex: Writing a letter to faculty and staff about an important event or policy
Informational - Spokesperson - answer✔Share information with others outside their
departments or companies
ex: Speaking at press conference to announce that SMU changed athletic conferences
Decisional Managerial Roles - answer✔Roles associated with methods managers use in
planning strategy and utilizing resources.
(Entrepreneur, Disturbance handler, Resource allocator, Negotiator)
Decisional - Entrepreneur - answer✔Adapt to incremental change
2|Page
, ©BRAINBARTER EXAM SOLUTIONS 2024/2025
ALL RIGHTS RESERVED.
Decisional - Disturbance Handler - answer✔Respond to problems that demand immediate
action
ex: Handling the aftermath of academic dishonesty in athletic program
Decisional - Resource Allocator - answer✔Decide who gets what resources
Decisional - Negotiator - answer✔Negotiate schedules, projects, goals, outcomes, resources,
and raises
CEO, Gary Kelly sets the direction and strategy for Southwest Airlines. What type of managerial
role is he performing? - answer✔Interpersonal and Decisional
Four Functions of Management - answer✔1. Planning
2. Organizing
3. Leading
4. Controlling
Planning - answer✔Set goals and decide how to achieve them
Organizing - answer✔Arrange tasks, people and other resources to accomplish the work
Leading - answer✔Motivate, direct, and otherwise influence people to work hard to achieve the
organization's goals
3|Page
, ©BRAINBARTER EXAM SOLUTIONS 2024/2025
ALL RIGHTS RESERVED.
ex: Because the various groups that help a manager reach company goals often have different
needs and wants, resolving conflicts is an essential part of Leading.
Controlling - answer✔Monitor performance, compare it with goals, and take corrective action
as needed (least focus in this class)
ex: Laura runs a sales and expense report at the end of each work day.
Effectiveness - answer✔- To achieve results
- To make the right decisions
- To successfully carry out so that they achieve the organization's goals
(The ENDS)
Efficiency - answer✔- To use resources wisely and cost-effectively
- People, money, raw materials, etc
(The MEANS to achieve your goal)
4|Page
