Amazon Interviews Exam Practice Questions and
Answers 100% Pass |Revised
CUSTOMER OBSESSION - ✔✔
Every company gets thousands of customer feedback everyday. Tell me how you process them and were
you successful with this approach in your company? - ✔✔In my previous company, we used to take
customer feedback from different resources and they were really too many to go through all of them. I
asked the Tech Team to unify the feedback into one big pool and asked them to write an application
which will give me the word cloud of the feedback text. Using that word cloud I realized that a lot of
people were complain about 4-5 different areas and then I implemented improvements for them. The
customer complaints ceased after the implementation.
Some customers can be though. Please walk me through such an example and tell me how you handled
it. - ✔✔Communication is always the key. You always need to look out for your customers no matter how
big is the problem. I've seen many problems with our customers in my previous job, and my approach
was always 1. Direct communication 2. Give them a small gift that they will make them happy. The key
point here is to make them feel they are being attended to. It always works.
How do you understand what the customer really wants? - ✔✔I always try to understand the problem
fully by asking a lot of questions to the customer (in your interview it is important to note that this
customer may be an internal customer as well i.e. another team). In these types of scenarios it necessary
that you are very knowledgeable about your domain(product). Sample answer: One time a customer
called in and asked us to reduce the bill. After my communication with him it turns out that all he
wanted to do was to know where his money was going. He wanted to be "in control" of his money. After
I explained the bill in detail and our pre-payment notification options, he was more than satisfied and I
was also able to sell him another product at the end of our transaction.
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,Please tell me your best customer support experience. - ✔✔Open with: "Nothing is above and beyond.
My duty is to make the customer happy so in all the scenarios I take it as my personal responsibility to
help him/her as much as I can." Give an example of calling a customer many times to solve the issue and
to make sure that him/her was happy with the outcome.
Please walk us through a problem you had with a problematic customer. How did you solve the issue (or
were not able to solve it and why)? - ✔✔Happens a lot. You need to show here that you don't loose your
temper and you can manage these situations well. My response: "I ask for a pause, take a step back and
analyze who/what will be affected with this and how it can be resolved. Then return back to the
customer with your solution". Sample answer: One time a team that provides us the products specs
changed them completely but the management(customer in this case) still wanted the product to be ready
in 1 month. I took a step back made a quick analysis of the situation. Presented the management with my
report backed up with numbers (numbers are always important) and ask them either to delay the product
due date or pick some features to be left off. Seeing my numbers and my analysis they were cooperative
in the end.
Tell me the key thing to be successful at dealing with customers. - ✔✔It is important to know that to be
able to understand if a request is unreasonable, you REALLY know your product and your teams well.
For internal customers: use numbers to influence them. For external customers: communication is key.
Tell me about a time you overcommitted to a customer and was not able to meet his requests in the end.
How did you solve the situation. - ✔✔Sincerity is the key. Communicate that you really wanted to help
but overlooked some aspects of the work. Admitting honestly that you overcommitted yourself is not a
bad thing. You come up with an alternative solution to your customer "before" the deadline is reached. If
you think you maybe have overcommitted, do not forget to communicate with the customer constantly
and keep them updated. If your customer is "in the know" of the latest status, he/she will be more
understanding.
Page 2/22
Crafted for Academic Insight by KatelynWhitman. All rights reserved © 2025
, Tell me about a time when you had requests of two customers competed. How do you find balance in
those situations? - ✔✔In these types of situations, it is important to analyze if the needs of that particular
customer is the need of all the customers (i.e. its impact). If so, then make necessary changes, if not, bias
towards the company's needs. Saying this is important because this is not a typical answer and recruiters
love these kinds of "out of the box" answers. Do not go and blindly say "I will do this and this to balance
the needs of both sides"
OWNERSHIP - ✔✔
Walk me through a time when you took on a 20% project (something that normally was not in your
responsibility. Why did you decide to work on that? - ✔✔I realized that using outlook email significantly
reduced the efficiency of the whole company (more than 3000) people. So I "lobbied" with the tech team
and moved the company to Slack for internal communications and that really helped a lot with our
workflows. "This may seem insignificant or not may responsibility but I take it as a personal duty to
improve all aspects of my work/company."
Stakeholder management. Go. - ✔✔Number, number and numbers. Always provide numbers and
analysis to your stakeholders to get their consent about everything. Constant communication is also key
here. Important tip: I used to create an email list for my project and made it a habit of constantly updating
the stakeholder with the latest status of the project.
Show me an example of how you put business ahead of your promotion cycle. - ✔✔Completing a project
would mean that I will get a very good rating this quarter but it would also mean that some features
would be missing from the product. Instead of completing it this quarter I communicated that it should
be completed next quarter. In the end the product was better and I got an "golden star" for my
contributions to this awesome product.
Building a community feeling by helping new hires is very important. Give me an example that shows
your "welcome to the team" skills. - ✔✔A new hire was struggling with a piece of messy code. I knew the
Page 3/22
Crafted for Academic Insight by KatelynWhitman. All rights reserved © 2025
Answers 100% Pass |Revised
CUSTOMER OBSESSION - ✔✔
Every company gets thousands of customer feedback everyday. Tell me how you process them and were
you successful with this approach in your company? - ✔✔In my previous company, we used to take
customer feedback from different resources and they were really too many to go through all of them. I
asked the Tech Team to unify the feedback into one big pool and asked them to write an application
which will give me the word cloud of the feedback text. Using that word cloud I realized that a lot of
people were complain about 4-5 different areas and then I implemented improvements for them. The
customer complaints ceased after the implementation.
Some customers can be though. Please walk me through such an example and tell me how you handled
it. - ✔✔Communication is always the key. You always need to look out for your customers no matter how
big is the problem. I've seen many problems with our customers in my previous job, and my approach
was always 1. Direct communication 2. Give them a small gift that they will make them happy. The key
point here is to make them feel they are being attended to. It always works.
How do you understand what the customer really wants? - ✔✔I always try to understand the problem
fully by asking a lot of questions to the customer (in your interview it is important to note that this
customer may be an internal customer as well i.e. another team). In these types of scenarios it necessary
that you are very knowledgeable about your domain(product). Sample answer: One time a customer
called in and asked us to reduce the bill. After my communication with him it turns out that all he
wanted to do was to know where his money was going. He wanted to be "in control" of his money. After
I explained the bill in detail and our pre-payment notification options, he was more than satisfied and I
was also able to sell him another product at the end of our transaction.
Page 1/22
Crafted for Academic Insight by KatelynWhitman. All rights reserved © 2025
,Please tell me your best customer support experience. - ✔✔Open with: "Nothing is above and beyond.
My duty is to make the customer happy so in all the scenarios I take it as my personal responsibility to
help him/her as much as I can." Give an example of calling a customer many times to solve the issue and
to make sure that him/her was happy with the outcome.
Please walk us through a problem you had with a problematic customer. How did you solve the issue (or
were not able to solve it and why)? - ✔✔Happens a lot. You need to show here that you don't loose your
temper and you can manage these situations well. My response: "I ask for a pause, take a step back and
analyze who/what will be affected with this and how it can be resolved. Then return back to the
customer with your solution". Sample answer: One time a team that provides us the products specs
changed them completely but the management(customer in this case) still wanted the product to be ready
in 1 month. I took a step back made a quick analysis of the situation. Presented the management with my
report backed up with numbers (numbers are always important) and ask them either to delay the product
due date or pick some features to be left off. Seeing my numbers and my analysis they were cooperative
in the end.
Tell me the key thing to be successful at dealing with customers. - ✔✔It is important to know that to be
able to understand if a request is unreasonable, you REALLY know your product and your teams well.
For internal customers: use numbers to influence them. For external customers: communication is key.
Tell me about a time you overcommitted to a customer and was not able to meet his requests in the end.
How did you solve the situation. - ✔✔Sincerity is the key. Communicate that you really wanted to help
but overlooked some aspects of the work. Admitting honestly that you overcommitted yourself is not a
bad thing. You come up with an alternative solution to your customer "before" the deadline is reached. If
you think you maybe have overcommitted, do not forget to communicate with the customer constantly
and keep them updated. If your customer is "in the know" of the latest status, he/she will be more
understanding.
Page 2/22
Crafted for Academic Insight by KatelynWhitman. All rights reserved © 2025
, Tell me about a time when you had requests of two customers competed. How do you find balance in
those situations? - ✔✔In these types of situations, it is important to analyze if the needs of that particular
customer is the need of all the customers (i.e. its impact). If so, then make necessary changes, if not, bias
towards the company's needs. Saying this is important because this is not a typical answer and recruiters
love these kinds of "out of the box" answers. Do not go and blindly say "I will do this and this to balance
the needs of both sides"
OWNERSHIP - ✔✔
Walk me through a time when you took on a 20% project (something that normally was not in your
responsibility. Why did you decide to work on that? - ✔✔I realized that using outlook email significantly
reduced the efficiency of the whole company (more than 3000) people. So I "lobbied" with the tech team
and moved the company to Slack for internal communications and that really helped a lot with our
workflows. "This may seem insignificant or not may responsibility but I take it as a personal duty to
improve all aspects of my work/company."
Stakeholder management. Go. - ✔✔Number, number and numbers. Always provide numbers and
analysis to your stakeholders to get their consent about everything. Constant communication is also key
here. Important tip: I used to create an email list for my project and made it a habit of constantly updating
the stakeholder with the latest status of the project.
Show me an example of how you put business ahead of your promotion cycle. - ✔✔Completing a project
would mean that I will get a very good rating this quarter but it would also mean that some features
would be missing from the product. Instead of completing it this quarter I communicated that it should
be completed next quarter. In the end the product was better and I got an "golden star" for my
contributions to this awesome product.
Building a community feeling by helping new hires is very important. Give me an example that shows
your "welcome to the team" skills. - ✔✔A new hire was struggling with a piece of messy code. I knew the
Page 3/22
Crafted for Academic Insight by KatelynWhitman. All rights reserved © 2025
