ASAP PACE TEST QUESTIONS AND
ANSWERS
Serial Tasking - ANSWER Performing one task after another in order of
priority
Convergent thinking - ANSWER Based on reason and logic to arrive at the
single best answer to a question
Divergent thinking - ANSWER Emphasizes generating a wide range of ideas
Levels of Communication - ANSWER 1. Casual
2. Critical
3. Crucial
Crucial Communication Components - ANSWER Opposing opinions, high
stakes, strong emotions
Communication Cycle - ANSWER Sender > Message > Receiver
Main 3 Components of Communication - ANSWER 1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - ANSWER 10%
,Tone of Voice (% of meaning) - ANSWER 35%
Body Language (% of meaning) - ANSWER 55%
Tone of Voice Elements - ANSWER Pitch, Pace, Volume, Inflection,
Emphasis
Body Language Elements - ANSWER Eye Contact, Facial Expression,
Positioning, Gestures
Context Elements - ANSWER Place, People, Purpose
Non-Verbal Listening Skills - ANSWER Don't interrupt, remove distractions,
nod, mirror the communicator, take notes
Verbal Listening Skills - ANSWER Probe, clarify, paraphrase, reflect,
encourage
4 Communication Styles - ANSWER 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
inflection - ANSWER Change in pitch or tone of the voice
, The director - ANSWER Direct and guarded
The thinker - ANSWER Indirect and guarded
The realator - ANSWER Indirect and open
The socializer - ANSWER Direct and open
Elements of Emotional Intelligence (EQ) - ANSWER personal competence
and social competence
Personal Competence (EQ) Elements - ANSWER self awareness and self
management
social competence (EQ) Elements - ANSWER social awareness and
relationship management
self-awareness (EQ) - ANSWER understand your own emotions
self-management (EQ) - ANSWER Managing your own emotions and
behaviors
social awareness (EQ) - ANSWER Identify and understand the emotions of
others
relationship management (EQ) - ANSWER Manage interactions with others
successfully
ANSWERS
Serial Tasking - ANSWER Performing one task after another in order of
priority
Convergent thinking - ANSWER Based on reason and logic to arrive at the
single best answer to a question
Divergent thinking - ANSWER Emphasizes generating a wide range of ideas
Levels of Communication - ANSWER 1. Casual
2. Critical
3. Crucial
Crucial Communication Components - ANSWER Opposing opinions, high
stakes, strong emotions
Communication Cycle - ANSWER Sender > Message > Receiver
Main 3 Components of Communication - ANSWER 1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - ANSWER 10%
,Tone of Voice (% of meaning) - ANSWER 35%
Body Language (% of meaning) - ANSWER 55%
Tone of Voice Elements - ANSWER Pitch, Pace, Volume, Inflection,
Emphasis
Body Language Elements - ANSWER Eye Contact, Facial Expression,
Positioning, Gestures
Context Elements - ANSWER Place, People, Purpose
Non-Verbal Listening Skills - ANSWER Don't interrupt, remove distractions,
nod, mirror the communicator, take notes
Verbal Listening Skills - ANSWER Probe, clarify, paraphrase, reflect,
encourage
4 Communication Styles - ANSWER 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
inflection - ANSWER Change in pitch or tone of the voice
, The director - ANSWER Direct and guarded
The thinker - ANSWER Indirect and guarded
The realator - ANSWER Indirect and open
The socializer - ANSWER Direct and open
Elements of Emotional Intelligence (EQ) - ANSWER personal competence
and social competence
Personal Competence (EQ) Elements - ANSWER self awareness and self
management
social competence (EQ) Elements - ANSWER social awareness and
relationship management
self-awareness (EQ) - ANSWER understand your own emotions
self-management (EQ) - ANSWER Managing your own emotions and
behaviors
social awareness (EQ) - ANSWER Identify and understand the emotions of
others
relationship management (EQ) - ANSWER Manage interactions with others
successfully
