WGU C715 Organizational Behavior: C715: C715 Package Deal:
C715 Organizational Behavior Exam Study Guide
The hereditary approach states what? - ANSWER:An individual's personality is determined by molecular
structure of genes.
hereditary - ANSWER:determined at time of conception
Myers-Briggs Type Indicator - ANSWER:Most widely used personality test that includes Extroverted (E)
versus Introverted (I), Sensing (S) versus Intuitive (N), Thinking (T) versus Feeling (F), Judging (J) versus
Perceiving (P
What is the major problem with the Myers-Briggs personality test? - ANSWER:It forces a person to be
categorized as either one type or another.
Big 5 Personality Traits - ANSWER:Openness, Conscientiousness, Agreeableness, Extroversion, Emotional
stability.
Among all Big 5 personality traits, which one is most consistently related to job performance? -
ANSWER:conscientiousness
narcissism - ANSWER:The tendency to be arrogant, have a grandiose sense of self-importance, require
excessive admiration, and have a sense of entitlement.
Individuals scoring ________ have a strong ability to adjust their behavior to external, situational factors
and can behave differently in different situations. - ANSWER:high on self-monitoring
People with proactive personalities do what? - ANSWER:They are more likely than others to be seen as
leaders.
What is true of values? - ANSWER:They have content and intensity attributes.
What is an instrumental value? - ANSWER:A method of behaviors that get you to the end result like
personal discipline.
What is a terminal value? - ANSWER:Where you are trying to end up such as social recognition.
What are John Holland's six personality types? - ANSWER:realistic, investigative, artistic, social,
enterprising, conventional. (remember investigative)
With reference to Hofstede's framework, which country scores the highest in individualism? -
ANSWER:United States
What is perception? - ANSWER:A process by which individuals organize and interpret their sensory
impressions in order to give meaning to their environment.
What are the three factors that influence perception? - ANSWER:Situation, perceiver, target
, attributional theory - ANSWER:when we observe someone's behavior, we attempt to determine whether
it was caused by internal or external factors.
what is the difference between intrinsic and extrinsic? - ANSWER:Intrinsic is inside you (fits the pattern)
and extrinsic is outside you (breaks the pattern).
dispositional attribution - ANSWER:attributing behavior to the person's disposition and traits (internal)
situational attribution - ANSWER:attributing a behavior to some external cause or factor operating within
the situation (an external attribution like environment)
Three determinants of attributions are? - ANSWER:distinctiveness, consensus, and consistency
What is the fundamental attribution error? - ANSWER:The tendency to underestimate the influence of
external factors and overestimate the influence of internal factors when making judgments about the
behavior of others. (behavior of others)
What is self-serving bias? - ANSWER:The tendency for individuals to attribute their own successes to
internal factors and put the blame for failures on external factors. (behavior of yourself)
What is selective perception? - ANSWER:The tendency to selectively interpret what one sees on the
basis of one's interests, background, experience, and attitudes.
What is the Halo effect? - ANSWER:The tendency to draw a general impression about an individual on
the basis of a single characteristic.
What is a self-fulfilling prophecy? - ANSWER:A situation in which a person inaccurately perceives a
second person, and the resulting expectations cause the second person to behave in ways consistent
with the original perception.
What is the contrast effect? - ANSWER:Evaluation of a person's characteristics that is affected by
comparisons with other people recently encountered who rank higher or lower on the same
characteristics.
What is stereotyping? - ANSWER:Judging someone on the basis on one's perception of the group to
which that person belongs.
What is the rational decision making model? - ANSWER:A decision-making model that describes how
individuals should behave in order to maximize some outcomes.
What is bounded rationality? - ANSWER:A process of making decisions by constructing simplified models
that extract the essential features from problems without capturing all their complexity.
What is intuition decision making? - ANSWER:An unconscious process distilled out of distilled experience
(gut instinct).
What is over-confident bias? - ANSWER:Being over-confident in your own abilities.
What is an anchoring bias? - ANSWER:A tendency to fixate on initial information from which one then
fails to adequately adjust for subsequent information.
C715 Organizational Behavior Exam Study Guide
The hereditary approach states what? - ANSWER:An individual's personality is determined by molecular
structure of genes.
hereditary - ANSWER:determined at time of conception
Myers-Briggs Type Indicator - ANSWER:Most widely used personality test that includes Extroverted (E)
versus Introverted (I), Sensing (S) versus Intuitive (N), Thinking (T) versus Feeling (F), Judging (J) versus
Perceiving (P
What is the major problem with the Myers-Briggs personality test? - ANSWER:It forces a person to be
categorized as either one type or another.
Big 5 Personality Traits - ANSWER:Openness, Conscientiousness, Agreeableness, Extroversion, Emotional
stability.
Among all Big 5 personality traits, which one is most consistently related to job performance? -
ANSWER:conscientiousness
narcissism - ANSWER:The tendency to be arrogant, have a grandiose sense of self-importance, require
excessive admiration, and have a sense of entitlement.
Individuals scoring ________ have a strong ability to adjust their behavior to external, situational factors
and can behave differently in different situations. - ANSWER:high on self-monitoring
People with proactive personalities do what? - ANSWER:They are more likely than others to be seen as
leaders.
What is true of values? - ANSWER:They have content and intensity attributes.
What is an instrumental value? - ANSWER:A method of behaviors that get you to the end result like
personal discipline.
What is a terminal value? - ANSWER:Where you are trying to end up such as social recognition.
What are John Holland's six personality types? - ANSWER:realistic, investigative, artistic, social,
enterprising, conventional. (remember investigative)
With reference to Hofstede's framework, which country scores the highest in individualism? -
ANSWER:United States
What is perception? - ANSWER:A process by which individuals organize and interpret their sensory
impressions in order to give meaning to their environment.
What are the three factors that influence perception? - ANSWER:Situation, perceiver, target
, attributional theory - ANSWER:when we observe someone's behavior, we attempt to determine whether
it was caused by internal or external factors.
what is the difference between intrinsic and extrinsic? - ANSWER:Intrinsic is inside you (fits the pattern)
and extrinsic is outside you (breaks the pattern).
dispositional attribution - ANSWER:attributing behavior to the person's disposition and traits (internal)
situational attribution - ANSWER:attributing a behavior to some external cause or factor operating within
the situation (an external attribution like environment)
Three determinants of attributions are? - ANSWER:distinctiveness, consensus, and consistency
What is the fundamental attribution error? - ANSWER:The tendency to underestimate the influence of
external factors and overestimate the influence of internal factors when making judgments about the
behavior of others. (behavior of others)
What is self-serving bias? - ANSWER:The tendency for individuals to attribute their own successes to
internal factors and put the blame for failures on external factors. (behavior of yourself)
What is selective perception? - ANSWER:The tendency to selectively interpret what one sees on the
basis of one's interests, background, experience, and attitudes.
What is the Halo effect? - ANSWER:The tendency to draw a general impression about an individual on
the basis of a single characteristic.
What is a self-fulfilling prophecy? - ANSWER:A situation in which a person inaccurately perceives a
second person, and the resulting expectations cause the second person to behave in ways consistent
with the original perception.
What is the contrast effect? - ANSWER:Evaluation of a person's characteristics that is affected by
comparisons with other people recently encountered who rank higher or lower on the same
characteristics.
What is stereotyping? - ANSWER:Judging someone on the basis on one's perception of the group to
which that person belongs.
What is the rational decision making model? - ANSWER:A decision-making model that describes how
individuals should behave in order to maximize some outcomes.
What is bounded rationality? - ANSWER:A process of making decisions by constructing simplified models
that extract the essential features from problems without capturing all their complexity.
What is intuition decision making? - ANSWER:An unconscious process distilled out of distilled experience
(gut instinct).
What is over-confident bias? - ANSWER:Being over-confident in your own abilities.
What is an anchoring bias? - ANSWER:A tendency to fixate on initial information from which one then
fails to adequately adjust for subsequent information.
