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ASAP PACE CERTIFICATE EXAM QUESTIONS WITH CORRECT ANSWERS ALL VERIFIED BY AN EXPERT A+ GRADED (LATEST UPDATE)

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Serial Tasking - ANS Completing one task after another in order of priority Convergent thinking - ANS Relies on reason and logic to find the one best answer to a question Divergent thinking - ANS Focuses on producing a broad variety of ideas Levels of Communication - ANS 1. Casual 2. Critical 3. Crucial Crucial Communication Components - ANS Opposing opinions, high stakes, strong emotions Communication Cycle - ANS Sender Message Receiver Main 3 Components of Communication - ANS 1. Word Choice 2. Tone of Voice 3. Body Language Word Choice (% of meaning) - ANS 10% Tone of Voice (% of meaning) - ANS 35% Body Language (% of meaning) - ANS 55% Tone of Voice Elements - ANS Pitch, Pace, Volume, Inflection, Emphasis Body Language Elements - ANS Eye Contact, Facial Expression, Positioning, Gestures Context Elements - ANS Place, People, Purpose Non-Verbal Listening Skills - ANS Don't interrupt, remove distractions, nod, mirror the communicator, take notes Verbal Listening Skills - ANS Probe, clarify, paraphrase, reflect, encourage 4 Communication Styles - ANS 1. The Director 2. The Socializer 3. The Thinker 4. The Relator inflection - ANS Change in pitch or tone of the voice

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K
ASAP PACE CERTIFICATE




C
LO
EXAM QUESTIONS WITH
CORRECT ANSWERS ALL
YC
VERIFIED BY AN EXPERT A+
GRADED (LATEST UPDATE)
D
U
ST

, Serial Tasking - ANS Completing one task after another in order of priority

Convergent thinking - ANS Relies on reason and logic to find the one best answer to a
question

Divergent thinking - ANS Focuses on producing a broad variety of ideas




K
Levels of Communication - ANS 1. Casual
2. Critical
3. Crucial




C
Crucial Communication Components - ANS Opposing opinions, high stakes, strong emotions




LO
Communication Cycle - ANS Sender > Message > Receiver

Main 3 Components of Communication - ANS 1. Word Choice
2. Tone of Voice
3. Body Language
YC
Word Choice (% of meaning) - ANS 10%

Tone of Voice (% of meaning) - ANS 35%

Body Language (% of meaning) - ANS 55%
D

Tone of Voice Elements - ANS Pitch, Pace, Volume, Inflection, Emphasis
U


Body Language Elements - ANS Eye Contact, Facial Expression, Positioning, Gestures

Context Elements - ANS Place, People, Purpose
ST




Non-Verbal Listening Skills - ANS Don't interrupt, remove distractions, nod, mirror the
communicator, take notes

Verbal Listening Skills - ANS Probe, clarify, paraphrase, reflect, encourage

4 Communication Styles - ANS 1. The Director
2. The Socializer
3. The Thinker
4. The Relator

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