and Answers
Benefit - ✔✔Measurable and non-measurable outcomes resulting from a change
Outcome - ✔✔Specific, measurable result
Vision Statement - ✔✔- Identifies high-level results and benefits
- Aligns stakeholders to common plan
- Guides decision making & comms
Change Management - ✔✔- Drives individ. & collective adoption
- Ensures achievement of expected benefits & ROI
Which team is responsible for delivery? - ✔✔Project Management responsible for management of
resources and activities to deliver technical change
Which team is responsible for implementation? - ✔✔Change Management emphasizes the people side of
change
Does change management have a set start and end date? - ✔✔No, CM continues after change delivered
and the project is closed
CM Practitioner - ✔✔Applies CM tools/activities
NOT responsible for Δ strategy
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, CM Team - ✔✔Ensure: CM activities completed, feedback gathered, training conducted, comms
delivered
CM Lead - ✔✔- Primary liaison to Δ Sponsor, PM, leadership, proj team & stakeholders
- Accountable for CM Strategy
- Directs day-to-day control over CM Team & CM project schedule, budgets, resources
Sponsor - ✔✔Individ/group accountable for realization of benefits
- Influences peers & other leadership
- Decision-making & funding authority
- Provide constant visibility to Δ effort
Change Agents - ✔✔Functional/social leaders, middle manag, SMEs
- Trusted by colleagues, stakeholders, execs
- Model required behaviors in their areas, provide feedback, actively engage others
What are 3 potential effects of a weak Case for Change? - ✔✔1. Minimal sponsorship
2. Poor Δ buy-in
3. Insufficient allocation of resources
Which member of the CM Team develops the Sponsorship Strategy? - ✔✔CM Lead
What are 3 possible risks when developing a Sponsorship Strategy? - ✔✔1. Lack of sponsor commitment
2. Sponsor competency gaps
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