PGA n3.0 nLevel n2 nStudy
nGuide
1. The nvision, ncore nvalues, nand nmission nstatement nof na ngolf nfacility nshould
be ndeveloped nconcurrently nwith nestablishing na nfacility-wide nbusiness nplan
n
n thatnincludes nconcrete ngoals nwith nstrategies nfor nmeeting nthem. n(T/F): nTrue
2. What ndepartment nis nconsidered nthe ncore nbusiness nunit nof nmost nfacilities?-
: nGolf nOperations
3. Policies nand nprocedures nare nport nof nwhich nsupport nelement nof nthe
n golfnoperation's norganization?: nSystems
4. What nis nthe nmost naccurate ndescription nof nthe nrelationship nbetween
n the nfacility's nbusiness nplan nand nthe ngolf noperation?: nGolf nOperation nis
very ncorenand ncenter nof nthe ngolf nbusiness nplan
n
5. What nis nthe nprincipal nfocus nof ngolf noperations? nSystems nOperational nMan-
ual:
n
6. What ncombination nof ninteraction nstrategies nwould nbe nthe nfirst nchoice
n fornpromoting na npositive nfacility-wide nculture?: nInvolving nand nSupporting
1 n/
n20
, PGA n3.0 nLevel n2 nStudy
nGuide
7. From na nfunctional nperspective, na nvendor nis nwhat nkind nof nresource?:
Finan-ncial
n
8. What nmust nexist nfor na nfacility nto nhave na npositive nculture?: nResources
9. What nwould na ntypical norganizational nchart nof na ngolf noperation nshow?:
Staffnroles nand nthe nrelationships nbetween nthem
n
10. What nis nthe nmost nlikely ndeterminant nof nthe ncomplexity nof na
n facility'snorganizational nchart?: nSize nof nfacility nand nnumber nof nresources
11. What ndetermines nthe ncomplexity nof na nfacility's norganization nchart? nSize nof
facility, nnumber nof nservices noffered, ntype nof nfacility, nmission:
n
12. Staff nis nconsidered na ntangible nfacility nresource? n(T/F): nTrue
13. What nintangible nresource nis nkey nto nenabling nand nfacilitating npeak
n perfor-nmance?: nCulture
14. How ncan nfacilities nfoster na npositive nculture nof nimprovement?: nOpen
com-nmunication nand ndiscussion
n
2 n/
n20
, PGA n3.0 nLevel n2 nStudy
nGuide
15. How ncan na nfacility nfoster na nculture nof nimprovement?: nEvolving n/
Everyonenon nboard
n
16. "Identify nstaffing nneeds" nis none nof nthe nstaff-management nroles nin
runningna ngolf noperation. n(T/F): nTrue
n
17. Job ndescriptions nshould nidentify nthe nskills nnecessary nto naccomplish nthe
tasks nassociated nwith neach nposition. n(T/F): nTrue
n
3 n/
n20
, PGA n3.0 nLevel n2 nStudy
nGuide
18. High-performance nprofiling nis na ntool nthat ncan nbe nused nto ncommunicate
n anuniform nset nof nfacility-wide nexpectations nfor nall nemployees. n(T/F): nTrue
19. Self-assessments nare nan nappropriate nmeans nfor nfacility nstaff nto nalign
theirnpersonal ngoals nwith nbusiness ngoals. n(T/F): nTrue
n
20. New nteachers nobserved nthe nlead ninstructor nat na ngolf nfacility nconduct
n a nshort ngame nclinic.nThis nis nan nexample nof nexternal nstaff ntraining. n(T/F):
False
n
21. What nshould na nmanager nconsider nwhen ndetermining nthe nnumber nof
n em-nployees nneeded nto nrun nan noperation?: nHuman nresources nit nwill ntake
22. What nshould ngolf nfacilities nconsider ndoing nto nelevate nstaff nperformance
in nmeeting
n nmanagement nand ncustomer nexpectations?: nCreate high
n
performancenprofiles
n
23. What nis nthe nadvantage nof nasking nopen-ended nquestions nduring nthe
n inter-nview nprocess? nLead nto nunbiased nanswers:
4 n/
n20
nGuide
1. The nvision, ncore nvalues, nand nmission nstatement nof na ngolf nfacility nshould
be ndeveloped nconcurrently nwith nestablishing na nfacility-wide nbusiness nplan
n
n thatnincludes nconcrete ngoals nwith nstrategies nfor nmeeting nthem. n(T/F): nTrue
2. What ndepartment nis nconsidered nthe ncore nbusiness nunit nof nmost nfacilities?-
: nGolf nOperations
3. Policies nand nprocedures nare nport nof nwhich nsupport nelement nof nthe
n golfnoperation's norganization?: nSystems
4. What nis nthe nmost naccurate ndescription nof nthe nrelationship nbetween
n the nfacility's nbusiness nplan nand nthe ngolf noperation?: nGolf nOperation nis
very ncorenand ncenter nof nthe ngolf nbusiness nplan
n
5. What nis nthe nprincipal nfocus nof ngolf noperations? nSystems nOperational nMan-
ual:
n
6. What ncombination nof ninteraction nstrategies nwould nbe nthe nfirst nchoice
n fornpromoting na npositive nfacility-wide nculture?: nInvolving nand nSupporting
1 n/
n20
, PGA n3.0 nLevel n2 nStudy
nGuide
7. From na nfunctional nperspective, na nvendor nis nwhat nkind nof nresource?:
Finan-ncial
n
8. What nmust nexist nfor na nfacility nto nhave na npositive nculture?: nResources
9. What nwould na ntypical norganizational nchart nof na ngolf noperation nshow?:
Staffnroles nand nthe nrelationships nbetween nthem
n
10. What nis nthe nmost nlikely ndeterminant nof nthe ncomplexity nof na
n facility'snorganizational nchart?: nSize nof nfacility nand nnumber nof nresources
11. What ndetermines nthe ncomplexity nof na nfacility's norganization nchart? nSize nof
facility, nnumber nof nservices noffered, ntype nof nfacility, nmission:
n
12. Staff nis nconsidered na ntangible nfacility nresource? n(T/F): nTrue
13. What nintangible nresource nis nkey nto nenabling nand nfacilitating npeak
n perfor-nmance?: nCulture
14. How ncan nfacilities nfoster na npositive nculture nof nimprovement?: nOpen
com-nmunication nand ndiscussion
n
2 n/
n20
, PGA n3.0 nLevel n2 nStudy
nGuide
15. How ncan na nfacility nfoster na nculture nof nimprovement?: nEvolving n/
Everyonenon nboard
n
16. "Identify nstaffing nneeds" nis none nof nthe nstaff-management nroles nin
runningna ngolf noperation. n(T/F): nTrue
n
17. Job ndescriptions nshould nidentify nthe nskills nnecessary nto naccomplish nthe
tasks nassociated nwith neach nposition. n(T/F): nTrue
n
3 n/
n20
, PGA n3.0 nLevel n2 nStudy
nGuide
18. High-performance nprofiling nis na ntool nthat ncan nbe nused nto ncommunicate
n anuniform nset nof nfacility-wide nexpectations nfor nall nemployees. n(T/F): nTrue
19. Self-assessments nare nan nappropriate nmeans nfor nfacility nstaff nto nalign
theirnpersonal ngoals nwith nbusiness ngoals. n(T/F): nTrue
n
20. New nteachers nobserved nthe nlead ninstructor nat na ngolf nfacility nconduct
n a nshort ngame nclinic.nThis nis nan nexample nof nexternal nstaff ntraining. n(T/F):
False
n
21. What nshould na nmanager nconsider nwhen ndetermining nthe nnumber nof
n em-nployees nneeded nto nrun nan noperation?: nHuman nresources nit nwill ntake
22. What nshould ngolf nfacilities nconsider ndoing nto nelevate nstaff nperformance
in nmeeting
n nmanagement nand ncustomer nexpectations?: nCreate high
n
performancenprofiles
n
23. What nis nthe nadvantage nof nasking nopen-ended nquestions nduring nthe
n inter-nview nprocess? nLead nto nunbiased nanswers:
4 n/
n20
