PGA 3.0 Level 2 Test Questions
What ndepartment nis nconsidered nthe ncore nbusiness nunit? n- ngolf noperation
From na nfunctional nperspective, na nvendor nis nwhat nkind nof nresource? n- nfinancial
nresource
What nmust nexist nfor na nfacility nto nhave na npositive nculture? n- nresources
What nwould na ntypical norganizational nchart nof na ngolf noperation nshow? n- nstaff
nroles n& nthenrelationships nbetween nthem
What nis nthe nmost nlikely ndeterminant nof nthe ncomplexity nof na nfacility's
norganizational nchart? n-nsize nof nfacility nand nnumber nof nresources
Staff nis nconsidered na ntangible nresource? n- ntrue
What nintangible nresource nis nkey nto nenabling nand nfacilitating npeak nperformance? n-
nculture
How ncan nfacilities nfoster na npositive nculture? n- nopen ncommunication nand ndiscussion
"Identify nstaffing nneeds" nis nones nof nthe nstaff nmanagement nroles nin nrunning na ngolf
noperation n-ntrue
High-performance nprofiling nis na ntool nthat ncan nbe nused nto ncommunicate na
nuniform nset nofnfacility-wide nexpectations nfor nall nemployees n- ntrue
What nshould na nmanager nconsider nwhen ndetermining nthe nnumber nof nemployees
nneeded ntonrun nan noperation? n- nhuman nresources nit nwill ntake
What nis nthe nadvantage nof nasking nopen-ended nquestions nduring nthe ninterview
nprocess? n- nleadnto nunbiased nanswers
Reduced ntraining nneeds nis none nof nthe nanticipated nbenefits nof nadopting nnew
npoint nof nsalensystem ntechnology n- nfalse
What nis nthe nfirst nstep nin nacquiring na nnew ntechnology-based nsystem? n- nassess nfacility
nneeds
Why nshould nemployees nbe ninvolved nin ncreating nand nrevising npolicies nor
nprocedures? n-nencourages nstaff nto nbuy-in nto nthe nguidelines nit nsets nout
Promotion nis none nof nthe nfour n"Ps" nof nmarketing n- ntrue
, What ndoes nthe nAmerican nMarketing nAssociation nrefer nto nas na nname, nterm, nsign,
nsymbol norndesign, nor ncombination nof nthem nintended nto nidentify nthe ngoods nand
nservices nof na nseller? n- nbrand
Pace nof nplay npolicies nare nan neffective nmeans nfor ncontrolling nthe ndemand ncurve nfor
nthe nuse nofnperishable ntee ntimes n- ntrue
What ndoes nyield nmanagement nallow? n- nallows nfacility nto nmaximize nthe ntotal
nnumber nofnrounds navailable neach nday
What nterm nwould nbe nconsidered nan nimportant nmetric nfor nmonitoring nperformance
nagainstnbudget? n- nvariance
What ncan nyield nmanagement npredict? n- ndemand
What nis nthe nformula nfor ndeveloping na nyield nmanagement nreport nfor na ngiven nperiod?
n- nroundsnplayed/potential nrounds nx n100 n= nyield%
Why nis nmonitoring nperformance nconsidered na ntwo-part nprocess? n- nmetrics nand nstaff
nservicenquality
What nis nthe nyield npercentage nif na nfacility nsells n180 nof n240 navailable ntee ntimes? n-
n75%
Managing nby nwalking naround nis nthe nmost neffective nwhen norganizational nprotocols nare
nobserved, nsuch nas, nlimiting nconversation nto ntheir ndirect nreports n- nfalse
One nof nthe nmain nbenefits nof nthe ninterpersonal nmanagement napproach nto nmonitoring
nperformance nis nto nensure npolicies nand nprocedures nare nbeing nfollowed n- ntrue
Visit nregularly nwith nheads nof nother ndepartments nis nan nexample nof nmanaging nby
nwakingnaround nas nit napplies nto nmonitoring noperations? n- ntrue
What nis nthe nmain nobjective nof nbehavioral nmanagement? n- nmanage nemployee
nbehaviors
What nis nthe nfocus nof nthe ninterpersonal nmanagement napproach? n- nkeeping
ntrack nofnperformance nand nemployee nbehavior
Service nimprovements nshould nbe nimplemented nwhen nachievement nof nanticipated
nbenefitsncan nbe nmeasured n- ntrue
When nshould norganizations nrespond nto nvariances? n- nASAP, nswiftly
What nemployee nproblem nposes nthe nbiggest nchallenge nfor nmost nmanagers? n-
nfollowingnprocedures ncorrectly nand nto nfacility nstandards
What ndepartment nis nconsidered nthe ncore nbusiness nunit? n- ngolf noperation
From na nfunctional nperspective, na nvendor nis nwhat nkind nof nresource? n- nfinancial
nresource
What nmust nexist nfor na nfacility nto nhave na npositive nculture? n- nresources
What nwould na ntypical norganizational nchart nof na ngolf noperation nshow? n- nstaff
nroles n& nthenrelationships nbetween nthem
What nis nthe nmost nlikely ndeterminant nof nthe ncomplexity nof na nfacility's
norganizational nchart? n-nsize nof nfacility nand nnumber nof nresources
Staff nis nconsidered na ntangible nresource? n- ntrue
What nintangible nresource nis nkey nto nenabling nand nfacilitating npeak nperformance? n-
nculture
How ncan nfacilities nfoster na npositive nculture? n- nopen ncommunication nand ndiscussion
"Identify nstaffing nneeds" nis nones nof nthe nstaff nmanagement nroles nin nrunning na ngolf
noperation n-ntrue
High-performance nprofiling nis na ntool nthat ncan nbe nused nto ncommunicate na
nuniform nset nofnfacility-wide nexpectations nfor nall nemployees n- ntrue
What nshould na nmanager nconsider nwhen ndetermining nthe nnumber nof nemployees
nneeded ntonrun nan noperation? n- nhuman nresources nit nwill ntake
What nis nthe nadvantage nof nasking nopen-ended nquestions nduring nthe ninterview
nprocess? n- nleadnto nunbiased nanswers
Reduced ntraining nneeds nis none nof nthe nanticipated nbenefits nof nadopting nnew
npoint nof nsalensystem ntechnology n- nfalse
What nis nthe nfirst nstep nin nacquiring na nnew ntechnology-based nsystem? n- nassess nfacility
nneeds
Why nshould nemployees nbe ninvolved nin ncreating nand nrevising npolicies nor
nprocedures? n-nencourages nstaff nto nbuy-in nto nthe nguidelines nit nsets nout
Promotion nis none nof nthe nfour n"Ps" nof nmarketing n- ntrue
, What ndoes nthe nAmerican nMarketing nAssociation nrefer nto nas na nname, nterm, nsign,
nsymbol norndesign, nor ncombination nof nthem nintended nto nidentify nthe ngoods nand
nservices nof na nseller? n- nbrand
Pace nof nplay npolicies nare nan neffective nmeans nfor ncontrolling nthe ndemand ncurve nfor
nthe nuse nofnperishable ntee ntimes n- ntrue
What ndoes nyield nmanagement nallow? n- nallows nfacility nto nmaximize nthe ntotal
nnumber nofnrounds navailable neach nday
What nterm nwould nbe nconsidered nan nimportant nmetric nfor nmonitoring nperformance
nagainstnbudget? n- nvariance
What ncan nyield nmanagement npredict? n- ndemand
What nis nthe nformula nfor ndeveloping na nyield nmanagement nreport nfor na ngiven nperiod?
n- nroundsnplayed/potential nrounds nx n100 n= nyield%
Why nis nmonitoring nperformance nconsidered na ntwo-part nprocess? n- nmetrics nand nstaff
nservicenquality
What nis nthe nyield npercentage nif na nfacility nsells n180 nof n240 navailable ntee ntimes? n-
n75%
Managing nby nwalking naround nis nthe nmost neffective nwhen norganizational nprotocols nare
nobserved, nsuch nas, nlimiting nconversation nto ntheir ndirect nreports n- nfalse
One nof nthe nmain nbenefits nof nthe ninterpersonal nmanagement napproach nto nmonitoring
nperformance nis nto nensure npolicies nand nprocedures nare nbeing nfollowed n- ntrue
Visit nregularly nwith nheads nof nother ndepartments nis nan nexample nof nmanaging nby
nwakingnaround nas nit napplies nto nmonitoring noperations? n- ntrue
What nis nthe nmain nobjective nof nbehavioral nmanagement? n- nmanage nemployee
nbehaviors
What nis nthe nfocus nof nthe ninterpersonal nmanagement napproach? n- nkeeping
ntrack nofnperformance nand nemployee nbehavior
Service nimprovements nshould nbe nimplemented nwhen nachievement nof nanticipated
nbenefitsncan nbe nmeasured n- ntrue
When nshould norganizations nrespond nto nvariances? n- nASAP, nswiftly
What nemployee nproblem nposes nthe nbiggest nchallenge nfor nmost nmanagers? n-
nfollowingnprocedures ncorrectly nand nto nfacility nstandards
