Pga 3.0 Level 2 Study Guide

PGA 3.0 LEVEL 2 STUDY GUIDE

Theopvision,opcoreopvalues,opandopmissionopstatementopofopaopgolfopfacilityopshouldopbeopde
velopedopconcurrentlyopwithopestablishingopaopfacility-
wideopbusinessopplanopthatopincludesopconcreteopgoalsopwithopstrategiesopforopmeetingopthe
m.op(T/F)op-opans--True

Whatopdepartmentopisopconsideredoptheopcoreopbusinessopunitopofopmostopfacilities?op-
opans--GolfopOperations


Policiesopandopproceduresopareopportopofopwhichopsupportopelementopofoptheopgolfopoperatio
n'soporganization?op-opans--Systems

Whatopisoptheopmostopaccurateopdescriptionopofoptheoprelationshipopbetweenoptheopfacility'so
pbusinessopplanopandoptheopgolfopoperation?op-opans--
GolfopOperationopisopveryopcoreopandopcenteropofoptheopgolfopbusinessopplan

Whatopisoptheopprincipalopfocusopofopgolfopoperations?opSystemsopOperationalopManualop-
opans--


Whatopcombinationopofopinteractionopstrategiesopwouldopbeoptheopfirstopchoiceopforoppromoti
ngopaoppositiveopfacility-wideopculture?op-opans--InvolvingopandopSupporting

Fromopaopfunctionalopperspective,opaopvendoropisopwhatopkindopofopresource?op-opans--
Financial

Whatopmustopexistopforopaopfacilityoptoophaveopaoppositiveopculture?op-opans--Resources

Whatopwouldopaoptypicaloporganizationalopchartopofopaopgolfopoperationopshow?op-opans--
Staffoprolesopandoptheoprelationshipsopbetweenopthem

Whatopisoptheopmostoplikelyopdeterminantopofoptheopcomplexityopofopaopfacility'soporganizatio
nalopchart?op-opans--Sizeopofopfacilityopandopnumberopofopresources

Whatopdeterminesoptheopcomplexityopofopaopfacility'soporganizationopchart?
opSizeopofopfacility,opnumberopofopservicesopoffered,optypeopofopfacility,opmissionop-opans--


Staffopisopconsideredopaoptangibleopfacilityopresource?op(T/F)op-opans--True

Whatopintangibleopresourceopisopkeyoptoopenablingopandopfacilitatingoppeakopperformance?
op-opans--Culture

,Howopcanopfacilitiesopfosteropaoppositiveopcultureopofopimprovement?op-opans--
Openopcommunicationopandopdiscussion

Howopcanopaopfacilityopfosteropaopcultureopofopimprovement?op-opans--Evolvingop/
opEveryoneoponopboard


"Identifyopstaffingopneeds"opisoponeopofoptheopstaff-
managementoprolesopinoprunningopaopgolfopoperation.op(T/F)op-opans--True

Jobopdescriptionsopshouldopidentifyoptheopskillsopnecessaryoptoopaccomplishoptheoptasksopas
sociatedopwithopeachopposition.op(T/F)op-opans--True

High-
performanceopprofilingopisopaoptoolopthatopcanopbeopusedoptoopcommunicateopaopuniformopse
topofopfacility-wideopexpectationsopforopallopemployees.op(T/F)op-opans--True

Self-
assessmentsopareopanopappropriateopmeansopforopfacilityopstaffoptoopalignoptheiroppersonalop
goalsopwithopbusinessopgoals.op(T/F)op-opans--True

Newopteachersopobservedoptheopleadopinstructoropatopaopgolfopfacilityopconductopaopshortopga
meopclinic.opThisopisopanopexampleopofopexternalopstaffoptraining.op(T/F)op-opans--False

Whatopshouldopaopmanageropconsideropwhenopdeterminingoptheopnumberopofopemployeesop
neededoptooprunopanopoperation?op-opans--Humanopresourcesopitopwilloptake

Whatopshouldopgolfopfacilitiesopconsideropdoingoptoopelevateopstaffopperformanceopinopmeeti
ngopmanagementopandopcustomeropexpectations?op-opans--
Createophighopperformanceopprofiles

Whatopisoptheopadvantageopofopaskingopopen-
endedopquestionsopduringoptheopinterviewopprocess?opLeadoptoopunbiasedopanswersop-
opans--


Whatopisopanopexampleopofopexternalopstaffoptraining?op-opans--
EmployeeopgoingoptooptheopPGAopShow

Reducedoptrainingopneedsopisoponeopofoptheopanticipatedopbenefitsopofopadoptingopnewoppoi
ntopofopsaleopsystemoptechnology.op(T/F)op-opans--False

Whatopisoptheopfirstopstepopinopacquiringopaopnewoptechnology-basedopsystem?op-opans--
Assessopfacilityopneeds

Whatopareopprocedures?op-opans--
Stepopbyopstepopinstructionsoponophowoptoopimplementoppoliciesopandopcompleteopspecificopt
asks

, Whatopareoppolicies?op-opans--
Guidelinesopandoprulesoplaidopdownopbyopmanagementopthatopoutlineoptheopcourseopofopacti
onopinopvariousopsituations

Whyopshouldopemployeesopbeopinvolvedopinopcreatingopandoprevisingoppoliciesoporopproced
ures?op-opans--Encouragesopstaffoptoopbuyopinoptooptheopguidelinesopitopsetsopout

Whatopisopaopmanagementoptoolopforopdefiningoptheopstructureopofoptheopgolfopoperation?op-
opans--Businessopplanningop-opPoliciesopandopprocedures


Promotionopisoponeopofoptheopfourop"Ps"opofopmarketing?op(T/F)op-opans--True

WhatopdoesoptheopAmericanopMarketingopAssociationopreferoptoopasopaopname,opterm,opsign
,opsymboloporopdesign,oporopcombinationopofopthemopintendedoptoopidentifyoptheopgoodsopand
opservicesopofopaopseller?op-opans--Brand


Whatopisopanopexampleopofopindirectopcompetitionoptoopanop18-holeopdailyopfeeopfacility?op-
opans--Fitnessopandoptennisopclub


Whatopisopanopexampleopofopanopattractionopprogramopatopaopgolfopfacility?op-opans--
Clinicopshowingopnewopgolfersophowoptoopwarmopup

Socialopmediaopisopaopmethodopthatopprofessionalsopcanopuseoptoopcommunicateopwithoppot
entialopandopexistingopcustomers.op(T/F)op-opans--True

Cost-benefitopanalysisopisopaopwayoptoopassessopaoppromotionalopstrategy.op(T/F)op-opans--
True

Whatopisopaopreliableopindicatoropofoptheopeffectivenessopofopaoppromotionalopprogramoptarg
etingopretailopsales?op-opans--Increaseopinopsalesopcomparedoptoopprioropyear

Howopcanopaopfacilityopdetermineoptheopviabilityopofopaoppromotionalopprogram?op-opans--
Cost-benefitopanalysis,opinterviewingopcustomers,opwrittenopsurveys

Howopshouldopsurveys,opfocusopgroups,opandopsalesopanalysesopbeopusedoptoopkeepopaopfac
ilityopfromopwastingopmoneyoponopineffectiveoppromotions?op-opans--
Helpsopunderstandoptheoptargetopmarket

Whatopwouldopbeoptheopmostopreliableopmeansopofoppredictingoptheoplikelihoodopaoppropose
doppromotionalopplanopwouldopbeopsuccessful?op-opans--
Knowingoptheoptargetopmarketopandopbeingopalignedopwithopbusinessopplanopobjectives

Managingopplayopbestoppracticesopareoptheopsameopacrossopfacilityoptypes.op(T/F)op-opans--
False