CPI CERTIFICATION TEST REVIEW QUESTIONS WITH CORRECT ANSWERS ALL VERIFIED BY AN EXPERT A+ GRADED (LATEST UPDATE)

K
C
LO
YC

CPI CERTIFICATION TEST
D


REVIEW QUESTIONS WITH
U



CORRECT ANSWERS ALL
ST




VERIFIED BY AN EXPERT A+
GRADED (LATEST UPDATE)

, 4 Behavior Levels - ANS 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction

Staff Attitude and Approach to Anxiety - ANS Be Supportive




K
an emphatic non-judgemental attempt to alleviate anxiety

Staff Attitude and Approach to Defensive - ANS directive-attempt to control the situation and




C
begin to set limits

Staff Attitude and Approach Acting Out Person - ANS nonviolent physical crisis intervention




LO
Staff Attitudes for Tension Reduction - ANS therapeutic rapport decrease in energy regaining
of rationality

integrated Experience - ANS we can set the tone for whether or not the behavior escalates or
YC
de-escalates

non-verbal-proxemics (personal space) - ANS area surrounding your body considered an
extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and
familiarity.
D

kinesics (body language) - ANS non-verbal message transmitted by motion and body posture.
Factors: eye contact, facial expressions send a very strong message gestures, how we stand
(stance) hands
U


3 reasons for using the CPI supportive stance - ANS safety
less threatening
ST




communicates respect

components of the communication pyramid - ANS verbal communication, para verbal
communication, and non-verbal communication

what is paraverbal communication - ANS how we say what we say

three components of paraverbal communication - ANS tone
volume
cadence