We can use strategies to reduce the likelihood of distress behavior, such as identifying situations that cause distress, reducing triggers, and helping the person develop coping strategies. What are these called? - ANS Preventative Approaches All behavior is communication and distress behavior can be how a person communicates their distress. - ANS True When a person exhibits behavior at the anxiety level of the CPI Crisis Development Model, what is the recommended staff approach? - ANS Be Supportive Our goal at every stage of the CPI Crisis Development Model is to help the person de-escalate and reach Tension Reduction. - ANS True When a person exhibits behaviors at the defensive level of the CPI Crisis Development Model, what is the recommended staff approach? - ANS Be directive and supportive Rationally detaching in a crisis moment helps us respond in a way that positively influences the situation. What does Rational Detachment mean? - ANS Recognizing the need to remain professional by managing our own attitude and behavior We need to understand the person's Precipitating Factors to help us respond in a way that positively influences the situation. What does Precipitating Factors mean? - ANS Factors the influence behavior What does Integrated Experience mean? - ANS Behavior includes behavior What does a Supportive approach mean? - ANS Using an empathic, non-judgmental approach Which of these can you do to be supportive in your intervention? - ANS Use the Supportive Stance, Listen with empathy, use supportive verbal, paraverbal, and non-verbal communication (all of the above) Which of these are aspects of the Supportive Stance? - ANS Position, posture, and proximity Which of these can you do to be directive in your intervention? - ANS Set limits, provided choices, stick to the topic (All of the above) What do we use the Verbal Escalation Continuum for? - ANS To identify the different stages of defensive behavior and use the recommended approach
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