QI 102: Management Exam 3 Questions
and Answers
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement?
Create an efficient process for scheduling return appointments at the time of checkout.
Increase the number of patients reporting they are "very satisfied" with the clinic's
scheduling by 50 percent within six months.
Implement two PDSA cycles within six months of beginning the project.
Modify the scheduling process to allow both front desk staff AND nurses to directly
schedule appointments. - Answers -Increase the number of patients reporting they are
"very satisfied" with the clinic's scheduling by 50 percent within six months.
The Model for Improvement begins with three questions designed to clarify the following
concepts: - Answers -Aims, measures, changes
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.After assembling a team and working through the three
questions of the Model for Improvement, the orthopedic clinic decides to implement an
automated reminder phone call 24 hours prior to each clinical appointment. The clinic's
improvement team hopes that this small change will improve scheduling.
What is the team's next step?
Develop their project-level measures.
Take a well-deserved break.
Report their results to clinic leadership and prepare a poster for a national meeting.
Test their change plan using the PDSA cycle. - Answers -Test their change plan using
the PDSA cycle.
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that:
, PDSA cycles are easier to run with a large team of people.
The results of PDSA cycles are more generalizable than other methods.
PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses.
All of the above - Answers -PDSA cycles provide a mechanism to adjust improvement
ideas as the project progresses.
Which of the following statements is true?
The Model for Improvement is appropriate for many types of clinical improvement
efforts.
The Model for Improvement is one of multiple improvement models applicable to health
care.
Lean is a helpful methodology for improving value and reducing waste in health care.
All of the above - Answers -All of the above
Aim Statement #1:
We aim to reduce harm and improve patient safety for all of our internal and external
customers.
Strong
Weak - Answers -Weak
Aim Statement #2:
By June of 2015, we will reduce the incidence of pressure ulcers in the critical care unit
by 50 percent.
Strong
Weak - Answers -Strong
Aim Statement #3:
We will reduce all types of hospital-acquired infections.
Strong
Weak - Answers -Weak
Aim Statement #4:
Our most recent data reveal that, on average, we reconcile the medications of only 35
percent of our discharged inpatients. We intend to increase this average system-wide to
50 percent by April 1, 2017, and to 75 percent by August, 31, 2017.
Strong
Weak - Answers -Strong
Having a clear aim statement is important in quality improvement work because:
Professional guidelines require clear aim statements to prevent health care-related
infections.
Aim statements provide a clear and specific goal for the team or organization to reach.
Aim statements remove all obstacles from quality improvement projects.
and Answers
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement?
Create an efficient process for scheduling return appointments at the time of checkout.
Increase the number of patients reporting they are "very satisfied" with the clinic's
scheduling by 50 percent within six months.
Implement two PDSA cycles within six months of beginning the project.
Modify the scheduling process to allow both front desk staff AND nurses to directly
schedule appointments. - Answers -Increase the number of patients reporting they are
"very satisfied" with the clinic's scheduling by 50 percent within six months.
The Model for Improvement begins with three questions designed to clarify the following
concepts: - Answers -Aims, measures, changes
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.After assembling a team and working through the three
questions of the Model for Improvement, the orthopedic clinic decides to implement an
automated reminder phone call 24 hours prior to each clinical appointment. The clinic's
improvement team hopes that this small change will improve scheduling.
What is the team's next step?
Develop their project-level measures.
Take a well-deserved break.
Report their results to clinic leadership and prepare a poster for a national meeting.
Test their change plan using the PDSA cycle. - Answers -Test their change plan using
the PDSA cycle.
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that:
, PDSA cycles are easier to run with a large team of people.
The results of PDSA cycles are more generalizable than other methods.
PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses.
All of the above - Answers -PDSA cycles provide a mechanism to adjust improvement
ideas as the project progresses.
Which of the following statements is true?
The Model for Improvement is appropriate for many types of clinical improvement
efforts.
The Model for Improvement is one of multiple improvement models applicable to health
care.
Lean is a helpful methodology for improving value and reducing waste in health care.
All of the above - Answers -All of the above
Aim Statement #1:
We aim to reduce harm and improve patient safety for all of our internal and external
customers.
Strong
Weak - Answers -Weak
Aim Statement #2:
By June of 2015, we will reduce the incidence of pressure ulcers in the critical care unit
by 50 percent.
Strong
Weak - Answers -Strong
Aim Statement #3:
We will reduce all types of hospital-acquired infections.
Strong
Weak - Answers -Weak
Aim Statement #4:
Our most recent data reveal that, on average, we reconcile the medications of only 35
percent of our discharged inpatients. We intend to increase this average system-wide to
50 percent by April 1, 2017, and to 75 percent by August, 31, 2017.
Strong
Weak - Answers -Strong
Having a clear aim statement is important in quality improvement work because:
Professional guidelines require clear aim statements to prevent health care-related
infections.
Aim statements provide a clear and specific goal for the team or organization to reach.
Aim statements remove all obstacles from quality improvement projects.
