IHI QS102 Exam Questions and Answers
The model for improvement begins with three questions designed to clarify the following
concepts - Answers -Aims measures and changes
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically the client wants to improve its efficiency in the
satisfaction of its patients. Applying the model for improvement to the clinics
improvement goal which of the following is the most reasonable aim statement -
Answers -Increase the number of patients reporting they are very satisfied with the clinic
scheduling by 50% within six months
After assembling a team and working through the three questions of the model for
improvement the orthopedic clinic decides to implement an automated reminder phone
call 24 hours prior to each clinical appointment. The clinics improvement team hopes
that the small change will improve scheduling. What is the teams next up - Answers -
Test their change plan on using the PDSA cycle
When trying to improve a process one reason to use PDSA cycles rather than a more
traditional version of the scientific method is that - Answers -PDSA cycles provide a
mechanism to adjust improvement ideas as the project progresses
A good aim statement helps improvement teams answer which question from the model
for improvement - Answers -What are we trying to accomplish?
Brenda the office manager at a dental practice noticed many patients were missing their
appointments. With the support of her colleagues she decided to conduct a small
improvement project to improve the process for reminding patients of upcoming visits
with the goal of having fewer no-shows. During a team meeting Brenda's team
members review her aim statement. Which of the following comments from a team
member would most strongly suggest Brenda has selected an appropriate aim? -
Answers -It feels like a very meaningful project for both the patients and the practice
Which of the following is the most effective aim statement for Brenda's project -
Answers -Within three months 90% of patients will show up for their appointments
Having a clear aim statement is important in quality improvement work because -
Answers -Aim statements provide a clear and specific goal for the organization to reach.
A name statement should include the following - Answers -Numeric goals, specific time
frame, and the patient population or system affected
The model for improvement begins with three questions designed to clarify the following
concepts - Answers -Aims measures and changes
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically the client wants to improve its efficiency in the
satisfaction of its patients. Applying the model for improvement to the clinics
improvement goal which of the following is the most reasonable aim statement -
Answers -Increase the number of patients reporting they are very satisfied with the clinic
scheduling by 50% within six months
After assembling a team and working through the three questions of the model for
improvement the orthopedic clinic decides to implement an automated reminder phone
call 24 hours prior to each clinical appointment. The clinics improvement team hopes
that the small change will improve scheduling. What is the teams next up - Answers -
Test their change plan on using the PDSA cycle
When trying to improve a process one reason to use PDSA cycles rather than a more
traditional version of the scientific method is that - Answers -PDSA cycles provide a
mechanism to adjust improvement ideas as the project progresses
A good aim statement helps improvement teams answer which question from the model
for improvement - Answers -What are we trying to accomplish?
Brenda the office manager at a dental practice noticed many patients were missing their
appointments. With the support of her colleagues she decided to conduct a small
improvement project to improve the process for reminding patients of upcoming visits
with the goal of having fewer no-shows. During a team meeting Brenda's team
members review her aim statement. Which of the following comments from a team
member would most strongly suggest Brenda has selected an appropriate aim? -
Answers -It feels like a very meaningful project for both the patients and the practice
Which of the following is the most effective aim statement for Brenda's project -
Answers -Within three months 90% of patients will show up for their appointments
Having a clear aim statement is important in quality improvement work because -
Answers -Aim statements provide a clear and specific goal for the organization to reach.
A name statement should include the following - Answers -Numeric goals, specific time
frame, and the patient population or system affected
