IHI QI 102 Exam with correct Answers
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.The orthopedic clinic plans the change to improve scheduling,
and then it carries out a small test of change with three patients on Tuesday morning.
What's the next thing the clinic's improvement team should do? - Answers -Measure to
see if the change led to improvement.
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.Applying the Model for Improvement to the clinic's
improvement goal,
which of the following is the most reasonable aim statement? - Answers -Increase the
number of patients reporting they are "very satisfied" with the clinic's scheduling by 50
percent within six months.
Which of the following statements is true? - Answers -The Model for Improvement is
appropriate for many types of clinical improvement efforts.
The Model for Improvement is one of multiple improvement models applicable to health
care.
Lean is a helpful methodology for improving value and reducing waste in health care.
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that: - Answers -PDSA cycles provide a mechanism to adjust improvement ideas as the
project progresses.
The Model for Improvement begins with three questions designed to clarify the following
concepts: - Answers -Aims, measures, changes
We aim to reduce harm and improve patient safety for all of our internal and external
customers. - Answers -Weak
By June of 2025, we will reduce the incidence of pressure ulcers in the critical care unit
by 50 percent. - Answers -Strong
, We will reduce all types of hospital-acquired infections. - Answers -Weak
Our most recent data reveal that, on average, we reconcile the medications of only 35
percent of our discharged inpatients. We intend to increase this average system-wide to
50 percent by April 1, 2027, and to 75 percent by August 31, 2027. - Answers -Strong
Brenda, the office manager at a dental practice, noticed many patients were missing
their appointments. With the support of her colleagues, she decided to conduct a small
improvement project to improve the process for reminding patients of upcoming visits,
with the goal of having fewer "no shows."
Which of the following is the most effective aim statement for this project? - Answers -
Within three months, 90 percent of patients will show up for their appointments.
An aim statement should include the following - Answers -Numeric goals, specific time
frame, patient population or system affected
A good aim statement helps improvement teams answer which question from the Model
for Improvement? - Answers -What are we trying to accomplish?
Having a clear aim statement is important in quality improvement work because: -
Answers -Aim statements provide a clear and specific goal for the team or organization
to reach.
Brenda, the office manager at a dental practice, noticed many patients were missing
their appointments. With the support of her colleagues, she decided to conduct a small
improvement project to improve the process for reminding patients of upcoming visits,
with the goal of having fewer "no shows."
During a team meeting, Brenda's team members review her aim statement. Which of
the following comments from a team member would most strongly suggest Brenda has
selected an appropriate aim? - Answers -"It feels like a very meaningful project for both
the patients and the practice."
At Clinic A, the plan is to meet as a team and start with 10 patients. The team will note
how many clinicians washed their hands before and after each patient encounter to
learn what might be the barriers to hand washing.
The team will continue to track 10 patients per week as various interventions are tested
and then will determine if hand hygiene compliance gets better over time.
At Clinic B, the plan is to meet as a team and choose a test to implement. The team will
randomly assign patients to two groups, making sure both have similar attributes. The
team will then develop a database, and over the next six months, measure how many
clinicians in each group washed their hands before and after each patient encounter.
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.The orthopedic clinic plans the change to improve scheduling,
and then it carries out a small test of change with three patients on Tuesday morning.
What's the next thing the clinic's improvement team should do? - Answers -Measure to
see if the change led to improvement.
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.Applying the Model for Improvement to the clinic's
improvement goal,
which of the following is the most reasonable aim statement? - Answers -Increase the
number of patients reporting they are "very satisfied" with the clinic's scheduling by 50
percent within six months.
Which of the following statements is true? - Answers -The Model for Improvement is
appropriate for many types of clinical improvement efforts.
The Model for Improvement is one of multiple improvement models applicable to health
care.
Lean is a helpful methodology for improving value and reducing waste in health care.
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that: - Answers -PDSA cycles provide a mechanism to adjust improvement ideas as the
project progresses.
The Model for Improvement begins with three questions designed to clarify the following
concepts: - Answers -Aims, measures, changes
We aim to reduce harm and improve patient safety for all of our internal and external
customers. - Answers -Weak
By June of 2025, we will reduce the incidence of pressure ulcers in the critical care unit
by 50 percent. - Answers -Strong
, We will reduce all types of hospital-acquired infections. - Answers -Weak
Our most recent data reveal that, on average, we reconcile the medications of only 35
percent of our discharged inpatients. We intend to increase this average system-wide to
50 percent by April 1, 2027, and to 75 percent by August 31, 2027. - Answers -Strong
Brenda, the office manager at a dental practice, noticed many patients were missing
their appointments. With the support of her colleagues, she decided to conduct a small
improvement project to improve the process for reminding patients of upcoming visits,
with the goal of having fewer "no shows."
Which of the following is the most effective aim statement for this project? - Answers -
Within three months, 90 percent of patients will show up for their appointments.
An aim statement should include the following - Answers -Numeric goals, specific time
frame, patient population or system affected
A good aim statement helps improvement teams answer which question from the Model
for Improvement? - Answers -What are we trying to accomplish?
Having a clear aim statement is important in quality improvement work because: -
Answers -Aim statements provide a clear and specific goal for the team or organization
to reach.
Brenda, the office manager at a dental practice, noticed many patients were missing
their appointments. With the support of her colleagues, she decided to conduct a small
improvement project to improve the process for reminding patients of upcoming visits,
with the goal of having fewer "no shows."
During a team meeting, Brenda's team members review her aim statement. Which of
the following comments from a team member would most strongly suggest Brenda has
selected an appropriate aim? - Answers -"It feels like a very meaningful project for both
the patients and the practice."
At Clinic A, the plan is to meet as a team and start with 10 patients. The team will note
how many clinicians washed their hands before and after each patient encounter to
learn what might be the barriers to hand washing.
The team will continue to track 10 patients per week as various interventions are tested
and then will determine if hand hygiene compliance gets better over time.
At Clinic B, the plan is to meet as a team and choose a test to implement. The team will
randomly assign patients to two groups, making sure both have similar attributes. The
team will then develop a database, and over the next six months, measure how many
clinicians in each group washed their hands before and after each patient encounter.
