IHI PFC 102: Dignity and Respect Exam
Questions and Answers
Involving patients and families in the care experience has been linked to: - Answers -
Improved patient outcomes
Patient and family-centered care (PFCC) means that: - Answers -Patients, family
members, and providers collaborate on the development of policy and programs as well
as in the delivery of care.
Which of the following is the best indicator that an organization's leadership is
aggressively pursuing patient- and family-centered care (PFCC)? - Answers -The
organization consults with a patient advisory council, comprising patients and family
members who are actively engaged in all decision making around care.
From the patient and family perspective, why is PFCC important? - Answers -It is a
critical part of creating an environment that fosters safety and quality.
Which of the following is NOT a core tenet of patient- and family-centered care,
according to this lesson? - Answers -First, do no harm.
Making a good first impression is an important part of patient- and family-centered care
(PFCC) because: - Answers -Treating patients with respect begins the moment that you
first meet them.
Practicing PFCC is important because: - Answers -Research has shown that the
practice of PFCC is linked to improved patient care outcomes.
You are a social worker in a medical intensive care unit. Part of your job is to meet all
patients and families within 24 hours of admission to hear any concerns they may have
about the plan of care. This morning, you see that Mr. Porter was admitted last night.
He is a 64-year-old man with liver disease and acute pneumonia. As you enter his
room, you should: - Answers -Knock and be sure to introduce yourself to everyone in
the room, including explaining your role on the care team.
Once in Mr. Porter's room, you begin to ask some questions about his home, the people
he lives with, and the help he may need after leaving the hospital. You notice that some
of your questions seem to be making him angry. The next thing you should do is: -
Answers -Pause in your questions, say that you notice he seems upset, and ask him if
anything you've said concerns him.
Questions and Answers
Involving patients and families in the care experience has been linked to: - Answers -
Improved patient outcomes
Patient and family-centered care (PFCC) means that: - Answers -Patients, family
members, and providers collaborate on the development of policy and programs as well
as in the delivery of care.
Which of the following is the best indicator that an organization's leadership is
aggressively pursuing patient- and family-centered care (PFCC)? - Answers -The
organization consults with a patient advisory council, comprising patients and family
members who are actively engaged in all decision making around care.
From the patient and family perspective, why is PFCC important? - Answers -It is a
critical part of creating an environment that fosters safety and quality.
Which of the following is NOT a core tenet of patient- and family-centered care,
according to this lesson? - Answers -First, do no harm.
Making a good first impression is an important part of patient- and family-centered care
(PFCC) because: - Answers -Treating patients with respect begins the moment that you
first meet them.
Practicing PFCC is important because: - Answers -Research has shown that the
practice of PFCC is linked to improved patient care outcomes.
You are a social worker in a medical intensive care unit. Part of your job is to meet all
patients and families within 24 hours of admission to hear any concerns they may have
about the plan of care. This morning, you see that Mr. Porter was admitted last night.
He is a 64-year-old man with liver disease and acute pneumonia. As you enter his
room, you should: - Answers -Knock and be sure to introduce yourself to everyone in
the room, including explaining your role on the care team.
Once in Mr. Porter's room, you begin to ask some questions about his home, the people
he lives with, and the help he may need after leaving the hospital. You notice that some
of your questions seem to be making him angry. The next thing you should do is: -
Answers -Pause in your questions, say that you notice he seems upset, and ask him if
anything you've said concerns him.
