HSC 450 QI 102 Exam Questions and
Answers
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
After assembling a team and working through the three questions of the Model for
Improvement, the orthopedic clinic decides to implement an automated reminder phone
call 24 hours prior to each clinical appointment. The clinic's improvement team hopes
that this small change will improve scheduling.
What is the team's next step? - Answers -Test their change plan using the PDSA cycle.
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that: - Answers -PDSA cycles provide a mechanism to adjust improvement ideas as the
project progresses
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
The orthopedic clinic plans the change to improve scheduling, and then it carries out a
small test of change with three patients on Tuesday morning.
What's the next thing the clinic's improvement team should do? - Answers -Measure to
see if the change led to improvement
Which of the following statements is true? - Answers -All of the above
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement? - Answers -Increase the number of
patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent
within six months.
Answers
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
After assembling a team and working through the three questions of the Model for
Improvement, the orthopedic clinic decides to implement an automated reminder phone
call 24 hours prior to each clinical appointment. The clinic's improvement team hopes
that this small change will improve scheduling.
What is the team's next step? - Answers -Test their change plan using the PDSA cycle.
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that: - Answers -PDSA cycles provide a mechanism to adjust improvement ideas as the
project progresses
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
The orthopedic clinic plans the change to improve scheduling, and then it carries out a
small test of change with three patients on Tuesday morning.
What's the next thing the clinic's improvement team should do? - Answers -Measure to
see if the change led to improvement
Which of the following statements is true? - Answers -All of the above
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement? - Answers -Increase the number of
patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent
within six months.
