WGU C215 Operations Management
Which definition is used for quality evaluates how well a product performs its intended
function? - correct ans-Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - correct ans-14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - correct ans-ISO 9000
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate the
particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
correct ans-checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - correct ans-Control chart
Which group of keywords or phrases describes the crucial role that marketing plays in
the total quality management (TQM) process? - correct ans-Enhance competition;
understand consumer preferences; maintain communication with operations
What is the common theme in total quality management (TQM) across all functions in
an organization? - correct ans-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - correct
ans-mean
What do assignable causes of variation indicate? - correct ans-Out-of-control signals
were found in the process.
Which continuous improvement method does Cpk measure? - correct ans-How close
one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - correct ans-people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations
about long waiting times? - correct ans-Screen patients and fast-track those with minor
ailments
Which two factors affect a service location decision? - correct ans-Proximity to
customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - correct ans-
Proximity to customers
What helps an organization identify and plan the actions necessary to meet current and
future customer demands? - correct ans-capacity planning
Which capacity planning measurement tells how much capacity a company is using? -
correct ans-Capacity utilization
, Which two statements are true about effective capacity? - correct ans-An effective
capacity is a permanent measure used to achieve design capacity. An effective capacity
is lower than design capacity
When is capacity measurement at the best operating level? - correct ans-When the
average unit cost is minimized
Which two capacity measurement concepts should a firm consider when conducting a
location analysis? - correct ans-proximity to sources of supply
site considerations
What is a major factor in the decision to locate a business near its primary market
territory? - correct ans-proximity to customers
A manufacturing company decides to open a new distribution center location in order to
minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new
distribution center should be located? - correct ans-By using the center of gravity
approach
Which two types of operations include repetitive processes? - correct ans-continuous
process
line process
A comprehensive automobile collision shop offers body and engine repair as well as
custom vehicle paint options.
Which two operational processes would suit this shop? - correct ans-batch process
project process
What is a bottleneck in a flowchart? - correct ans-The longest task in the process
Which formula would compute process velocity? - correct ans-throughput time/value-
added time
Which formula would indicate that a fast-food restaurant was performing at, above, or
below its benchmark? - correct ans-actual output/standard output
In which organizational layout would one expect to see items arranged by type? -
correct ans-process
A construction company produces pre-fabricated homes. The manager has discovered
the following challenges within one of the facilities:
-production qualities are low and only a small number of homes are built efficiently
-the facility space allows for low handling of materials
-there is limited space available for employees to operate
Which hybrid layout should be used to address the company's needs? - correct ans-
group technology
Which instrument would use an allocation process for space requirements in an industry
scenario? - correct ans-block plan
What would be an organizations next step after it has revised or implemented new
operations? - correct ans-follow up to make sure the new operation resolves quality
problems
Which definition is used for quality evaluates how well a product performs its intended
function? - correct ans-Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - correct ans-14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - correct ans-ISO 9000
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate the
particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
correct ans-checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - correct ans-Control chart
Which group of keywords or phrases describes the crucial role that marketing plays in
the total quality management (TQM) process? - correct ans-Enhance competition;
understand consumer preferences; maintain communication with operations
What is the common theme in total quality management (TQM) across all functions in
an organization? - correct ans-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - correct
ans-mean
What do assignable causes of variation indicate? - correct ans-Out-of-control signals
were found in the process.
Which continuous improvement method does Cpk measure? - correct ans-How close
one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - correct ans-people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations
about long waiting times? - correct ans-Screen patients and fast-track those with minor
ailments
Which two factors affect a service location decision? - correct ans-Proximity to
customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - correct ans-
Proximity to customers
What helps an organization identify and plan the actions necessary to meet current and
future customer demands? - correct ans-capacity planning
Which capacity planning measurement tells how much capacity a company is using? -
correct ans-Capacity utilization
, Which two statements are true about effective capacity? - correct ans-An effective
capacity is a permanent measure used to achieve design capacity. An effective capacity
is lower than design capacity
When is capacity measurement at the best operating level? - correct ans-When the
average unit cost is minimized
Which two capacity measurement concepts should a firm consider when conducting a
location analysis? - correct ans-proximity to sources of supply
site considerations
What is a major factor in the decision to locate a business near its primary market
territory? - correct ans-proximity to customers
A manufacturing company decides to open a new distribution center location in order to
minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new
distribution center should be located? - correct ans-By using the center of gravity
approach
Which two types of operations include repetitive processes? - correct ans-continuous
process
line process
A comprehensive automobile collision shop offers body and engine repair as well as
custom vehicle paint options.
Which two operational processes would suit this shop? - correct ans-batch process
project process
What is a bottleneck in a flowchart? - correct ans-The longest task in the process
Which formula would compute process velocity? - correct ans-throughput time/value-
added time
Which formula would indicate that a fast-food restaurant was performing at, above, or
below its benchmark? - correct ans-actual output/standard output
In which organizational layout would one expect to see items arranged by type? -
correct ans-process
A construction company produces pre-fabricated homes. The manager has discovered
the following challenges within one of the facilities:
-production qualities are low and only a small number of homes are built efficiently
-the facility space allows for low handling of materials
-there is limited space available for employees to operate
Which hybrid layout should be used to address the company's needs? - correct ans-
group technology
Which instrument would use an allocation process for space requirements in an industry
scenario? - correct ans-block plan
What would be an organizations next step after it has revised or implemented new
operations? - correct ans-follow up to make sure the new operation resolves quality
problems
