NUR 460 Exam 2
Conflict By nature, conflict is potentially present in all interpersonal situations. The nurse manager
should create an environment that recognizes and values differences in staff, physicians, patients, and
communities.
Nurses face organizational conflict between (not limited to) i. Nurse-physician relationship
ii. Nurse-nurse relationship
iii. Nurse-patient relationship
iv. Nurse-chief nursing officer relationship
v. Nurse-auxiliary personnel relationships
Conflict involves a difference in perception (perceptions of incompatibility) between two or more
individuals.
i. People see events differently.
Collaborating The most creative ways to resolve an existing conflict
Avoidance As a conflict management style prolongs conflict and rends to escalate conflict
Thomas (1992) determined that conflict proceeds through these four stages of conflict (in this order).
I. Frustration- when people perceive their goals will be blocked, frustration results.
II. Conceptualization- All involved in conflict develops an idea (visualization) of what it is about, these
individual views may or may not be accurate or the same.
III. Action- a behavioral response to a conflict follows conceptualization.
IV. Outcomes- consequences could be constructive, stagnant, or an unsatisfactory resolution.
, Compromising Example If a nurse uses a different solution to prep a site for a biopsy than what the
surgeon wants, the surgeon yells at the nurse in front of staff, the best approach to conflict resolution in
this example is compromising.
If a nurse manager uses a mediator to help resolve the staffs conflict, a strategy for addressing this
conflict is to Have a clear understanding of the differences between the parties in conflict
Conflict and conflict resolution in an organization is important a. An optimal level of conflict will
generate:
i. Creativity
ii. A problem-solving atmosphere
iii. A strong team spirit
iv. Motivation for its workers.
After conflict resolution with a mediator it is best for the manager to observe to assure the conflict has
been resolved.
a. A strategy for addressing a conflict is to schedule a meeting time for resolution
Interpersonal conflict arises when People see events differently
a. Interpersonal conflict transpires between and among nurses, physicians, members of other
deparments, and patients
Avoidance and accomadation are the predominant conflict management styles of nurses.
Accommodating involves neglecting one's own needs while trying to satisfy the needs of another.
Avoidance of conflict can increase stress and escalate the conflict
a. Example: A nurse manager is aware of conflict on the unit but avoids addressing it as he/she needs to
prepare for a visit from the accrediting body
Conflict By nature, conflict is potentially present in all interpersonal situations. The nurse manager
should create an environment that recognizes and values differences in staff, physicians, patients, and
communities.
Nurses face organizational conflict between (not limited to) i. Nurse-physician relationship
ii. Nurse-nurse relationship
iii. Nurse-patient relationship
iv. Nurse-chief nursing officer relationship
v. Nurse-auxiliary personnel relationships
Conflict involves a difference in perception (perceptions of incompatibility) between two or more
individuals.
i. People see events differently.
Collaborating The most creative ways to resolve an existing conflict
Avoidance As a conflict management style prolongs conflict and rends to escalate conflict
Thomas (1992) determined that conflict proceeds through these four stages of conflict (in this order).
I. Frustration- when people perceive their goals will be blocked, frustration results.
II. Conceptualization- All involved in conflict develops an idea (visualization) of what it is about, these
individual views may or may not be accurate or the same.
III. Action- a behavioral response to a conflict follows conceptualization.
IV. Outcomes- consequences could be constructive, stagnant, or an unsatisfactory resolution.
, Compromising Example If a nurse uses a different solution to prep a site for a biopsy than what the
surgeon wants, the surgeon yells at the nurse in front of staff, the best approach to conflict resolution in
this example is compromising.
If a nurse manager uses a mediator to help resolve the staffs conflict, a strategy for addressing this
conflict is to Have a clear understanding of the differences between the parties in conflict
Conflict and conflict resolution in an organization is important a. An optimal level of conflict will
generate:
i. Creativity
ii. A problem-solving atmosphere
iii. A strong team spirit
iv. Motivation for its workers.
After conflict resolution with a mediator it is best for the manager to observe to assure the conflict has
been resolved.
a. A strategy for addressing a conflict is to schedule a meeting time for resolution
Interpersonal conflict arises when People see events differently
a. Interpersonal conflict transpires between and among nurses, physicians, members of other
deparments, and patients
Avoidance and accomadation are the predominant conflict management styles of nurses.
Accommodating involves neglecting one's own needs while trying to satisfy the needs of another.
Avoidance of conflict can increase stress and escalate the conflict
a. Example: A nurse manager is aware of conflict on the unit but avoids addressing it as he/she needs to
prepare for a visit from the accrediting body
