QI 102 EXAM QUESTIONS AND ANSWERS
Which of the following statements is true?
a. The Model for Improvement is appropriate for many types of clinical improvement
efforts.
b. The Model for Improvement is one of multiple improvement models applicable to
health care.
c. Lean is a helpful methodology for improving value and reducing waste in health care.
d. All of the above
d. All of the above
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
The orthopedic clinic plans the change to improve scheduling, and then it carries out a
small test of change with three patients on Tuesday morning.
What's the next thing the clinic's improvement team should do?
a. Measure to see if the change led to improvement.
b. Change their measures.
c. Report their results to the clinic leadership and prepare a poster for a national
meeting.
d. Implement the new scheduling process based upon their initial impressions of how
everything is working.
a. Measure to see if the change led to improvement.
The Model for Improvement begins with three questions designed to clarify the following
concepts:
a. Plan, do, act
b. Aims, measures, changes
c. Will, ideas, and execution
, d. Mission, goal, strategy
b. Aims, measures, changes
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that:
a. PDSA cycles are easier to run with a large team of people.
b. The results of PDSA cycles are more generalizable than other methods.
c. PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses.
d. All of the above
c. PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses.
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
After assembling a team and working through the three questions of the Model for
Improvement, the orthopedic clinic decides to implement an automated reminder phone
call 24 hours prior to each clinical appointment. The clinic's improvement team hopes
that this small change will improve scheduling.
What is the team's next step?
a. Report their results to clinic leadership and prepare a poster for a national meeting.
b. Develop their project-level measures.
c. Take a well-deserved break.
d. Test their change plan using the PDSA cycle.
d. Test their change plan using the PDSA cycle.
Aim Statement #1: We aim to reduce harm and improve patient safety for all of our
internal and external customers.
is this:
Which of the following statements is true?
a. The Model for Improvement is appropriate for many types of clinical improvement
efforts.
b. The Model for Improvement is one of multiple improvement models applicable to
health care.
c. Lean is a helpful methodology for improving value and reducing waste in health care.
d. All of the above
d. All of the above
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
The orthopedic clinic plans the change to improve scheduling, and then it carries out a
small test of change with three patients on Tuesday morning.
What's the next thing the clinic's improvement team should do?
a. Measure to see if the change led to improvement.
b. Change their measures.
c. Report their results to the clinic leadership and prepare a poster for a national
meeting.
d. Implement the new scheduling process based upon their initial impressions of how
everything is working.
a. Measure to see if the change led to improvement.
The Model for Improvement begins with three questions designed to clarify the following
concepts:
a. Plan, do, act
b. Aims, measures, changes
c. Will, ideas, and execution
, d. Mission, goal, strategy
b. Aims, measures, changes
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that:
a. PDSA cycles are easier to run with a large team of people.
b. The results of PDSA cycles are more generalizable than other methods.
c. PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses.
d. All of the above
c. PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses.
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
After assembling a team and working through the three questions of the Model for
Improvement, the orthopedic clinic decides to implement an automated reminder phone
call 24 hours prior to each clinical appointment. The clinic's improvement team hopes
that this small change will improve scheduling.
What is the team's next step?
a. Report their results to clinic leadership and prepare a poster for a national meeting.
b. Develop their project-level measures.
c. Take a well-deserved break.
d. Test their change plan using the PDSA cycle.
d. Test their change plan using the PDSA cycle.
Aim Statement #1: We aim to reduce harm and improve patient safety for all of our
internal and external customers.
is this:
