QI 102 EXAM QUESTIONS AND ANSWERS
The Model for Improvement begins with three questions designed to clarify the following
concepts: - Answers- Aims, measures, changes
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement? - Answers- Increase the number of
patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent
within six months.
After assembling a team and working through the three questions of the Model for
Improvement, the orthopedic clinic decides to implement an automated reminder phone
call 24 hours prior to each clinical appointment. The clinic's improvement team hopes
that this small change will improve scheduling.
What is the team's next step? - Answers- Test their change plan using the PDSA cycle.
Brenda, an emergency room nurse, notes that there seems to be a significant delay
between the ordering and the administration of pain medications in her department. She
decides to conduct a small improvement project to reduce this delay and obtains the
support of the charge nurse (head nurse).
Which of the following is the most effective aim statement for this project? - Answers-
Within three months, the emergency department will administer all pain medications
within 45 minutes of order time.
The charge nurse in the emergency room asks Brenda to assemble a team to improve
the delivery of pain medication. As she considers who to place on the team, Brenda
should: - Answers- Review the aim statement to make sure the team includes
representatives of all processes affected by the team's aim.
During Brenda's first group meeting, the members ask to review the aim statement to
make sure they agree it addresses the current problem. With Brenda's approval, they all
decide to rewrite it. However, when they meet to consider what would be a better aim
statement, the group loses direction. In order to help them, Brenda might want to: -
Answers- Remind the team of the Institute of Medicine's dimensions of health care
quality.
Which of the following is the most effective aim statement for this project? - Answers-
Within three months, the emergency department will administer all pain medications
within 45 minutes of order time.
As a nurse manager of a medicine unit in an academic hospital, you're aware that your
unit has a high rate of patient readmissions. In fact, 36 percent of the patients
discharged from your unit are readmitted to the hospital within 30 days. After reviewing
The Model for Improvement begins with three questions designed to clarify the following
concepts: - Answers- Aims, measures, changes
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement? - Answers- Increase the number of
patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent
within six months.
After assembling a team and working through the three questions of the Model for
Improvement, the orthopedic clinic decides to implement an automated reminder phone
call 24 hours prior to each clinical appointment. The clinic's improvement team hopes
that this small change will improve scheduling.
What is the team's next step? - Answers- Test their change plan using the PDSA cycle.
Brenda, an emergency room nurse, notes that there seems to be a significant delay
between the ordering and the administration of pain medications in her department. She
decides to conduct a small improvement project to reduce this delay and obtains the
support of the charge nurse (head nurse).
Which of the following is the most effective aim statement for this project? - Answers-
Within three months, the emergency department will administer all pain medications
within 45 minutes of order time.
The charge nurse in the emergency room asks Brenda to assemble a team to improve
the delivery of pain medication. As she considers who to place on the team, Brenda
should: - Answers- Review the aim statement to make sure the team includes
representatives of all processes affected by the team's aim.
During Brenda's first group meeting, the members ask to review the aim statement to
make sure they agree it addresses the current problem. With Brenda's approval, they all
decide to rewrite it. However, when they meet to consider what would be a better aim
statement, the group loses direction. In order to help them, Brenda might want to: -
Answers- Remind the team of the Institute of Medicine's dimensions of health care
quality.
Which of the following is the most effective aim statement for this project? - Answers-
Within three months, the emergency department will administer all pain medications
within 45 minutes of order time.
As a nurse manager of a medicine unit in an academic hospital, you're aware that your
unit has a high rate of patient readmissions. In fact, 36 percent of the patients
discharged from your unit are readmitted to the hospital within 30 days. After reviewing
