IHI POST ASSESSMENT: QI 102 ASSESSMENTS
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that:
PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses.
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement?
Increase the number of patients reporting they are "very satisfied" with the clinic's
scheduling by 50 percent within six months.
The Model for Improvement begins with three questions designed to clarify the following
concepts:
Aims, measures, changes
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.After assembling a team and working through the three
questions of the Model for Improvement, the orthopedic clinic decides to implement an
automated reminder phone call 24 hours prior to each clinical appointment. The clinic's
improvement team hopes that this small change will improve scheduling.
What is the team's next step?
Test their change plan using the PDSA cycle.
Which of the following statements is true? (Model of Improvement)
All of the above
Brenda, the office manager at a dental practice, noticed many patients were missing
their appointments. With the support of her colleagues, she decided to conduct a small
improvement project to improve the process for reminding patients of upcoming visits,
with the goal of having fewer "no shows."
Which of the following is the most effective aim statement for this project?
Within three months, 90 percent of patients will show up for their appointments.
Having a clear aim statement is important in quality improvement work because:
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that:
PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses.
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement?
Increase the number of patients reporting they are "very satisfied" with the clinic's
scheduling by 50 percent within six months.
The Model for Improvement begins with three questions designed to clarify the following
concepts:
Aims, measures, changes
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.After assembling a team and working through the three
questions of the Model for Improvement, the orthopedic clinic decides to implement an
automated reminder phone call 24 hours prior to each clinical appointment. The clinic's
improvement team hopes that this small change will improve scheduling.
What is the team's next step?
Test their change plan using the PDSA cycle.
Which of the following statements is true? (Model of Improvement)
All of the above
Brenda, the office manager at a dental practice, noticed many patients were missing
their appointments. With the support of her colleagues, she decided to conduct a small
improvement project to improve the process for reminding patients of upcoming visits,
with the goal of having fewer "no shows."
Which of the following is the most effective aim statement for this project?
Within three months, 90 percent of patients will show up for their appointments.
Having a clear aim statement is important in quality improvement work because:
