CHAA Practice Test 100% Correct!!
Under Title III of the Americans with Disabilities Act, hospitals are required to do what?
(paf, customer experience) - ANSWERSProvide resources to eliminate barriers in
communication.
What is important when initiating a patient satisfaction survey?
(paf, customer experience) - ANSWERSWhat data measures are required, What data
measures are important to day to day management and What data measures are
important to the organization's decision-making process.
Which are the purposes of any quality improvement program?
(paf, customer experience) - ANSWERSTo collect data, analyze data and evaluate
actions.
Which of the following are part of patient satisfaction surveys?
(paf, customer experience) - ANSWERSJD Power, Press Ganey and Post-service
telephone calls to the patient.
Customer service Communication is identified as what? (paf, customer experience) -
ANSWERSExchanging information with the patient.
Which are included in a KPI in Patient Access? (paf, customer experience) -
ANSWERSAccuracy rate, Patient satisfaction score, Pre-registration rate.
What are the three steps to communication? (paf, customer experience) -
ANSWERSEncoding, transmission and decoding
HEAT stands for? (paf, customer experience) - ANSWERSHear them out, empathize
with the customer, apologize, take responsibility for actions
All of the following are ways we communicate. (paf, customer experience) -
ANSWERSBody Language, Talking, Facial expressions
Compassion and respect can be demonstrated in all of the following ways. (paf,
customer experience) - ANSWERSSmiling, Making eye contact and Greeting the
patient
What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A? (paf, regulatory compliance) - ANSWERSMedicare
Two-midnight rule
, Which program is responsible for protecting the integrity of the Hospital and Human
Services (HHS) program by detecting and preventing fraud? (paf, regulatory
compliance) - ANSWERSOIG
An effective compliance level has a minimum of how many levels? (paf, regulatory
compliance) - ANSWERS7
All of the following are part of an effective compliance program. (paf, regulatory
compliance) - ANSWERSPerforming internal audits, establishing standards, procedures
and policies
EMTALA is a regulation which protects patient from what? (paf, regulatory compliance) -
ANSWERSNot being treating in an emergency due to lack of ability to pay.
All of the following are examples of PHI (paf, regulatory compliance) -
ANSWERSPatient names and computer IP addresses
Meaningful Use is an incentive program to do what? (paf, regulatory compliance) -
ANSWERSIncrease the adoption of qualified electronic health records.
This document is provided to Medicare beneficiaries who are admitted as outpatients
receiving observation status that they may have a copayment and co-insurance. (paf,
regulatory compliance) - ANSWERSMOON
All of the following are examples of fraud and abuse. (paf, regulatory compliance) -
ANSWERSBilling for services not rendered, unbundling
Which government healthcare program is provided for surviving spouses of veterans
killed in the line of duty? (paf, regulatory compliance) - ANSWERSCHAMPVA
Tricare provides healthcare to all of the following. (paf, regulatory compliance) -
ANSWERSUniformed service members and families, Survivors and Medal of Honor
recipients
When a veteran's local VA healthcare center cannot provide service in a timely manner,
this program allows the veteran to seek care from the community. (paf, regulatory
compliance) - ANSWERSVeterans Choice
Medicare is considered a primary payer in all of the following scenarios. (paf, regulatory
compliance) - ANSWERSMedicare patient is over 65 and carries a GHP through their
current employer with over 300 employees. Medicare patient was in an auto accident
and has liability insurance..
The MSP requires that we ask pertinent questions to determine what? (paf, regulatory
compliance) - ANSWERSIf there are other sources of payment primary to Medicare.
Under Title III of the Americans with Disabilities Act, hospitals are required to do what?
(paf, customer experience) - ANSWERSProvide resources to eliminate barriers in
communication.
What is important when initiating a patient satisfaction survey?
(paf, customer experience) - ANSWERSWhat data measures are required, What data
measures are important to day to day management and What data measures are
important to the organization's decision-making process.
Which are the purposes of any quality improvement program?
(paf, customer experience) - ANSWERSTo collect data, analyze data and evaluate
actions.
Which of the following are part of patient satisfaction surveys?
(paf, customer experience) - ANSWERSJD Power, Press Ganey and Post-service
telephone calls to the patient.
Customer service Communication is identified as what? (paf, customer experience) -
ANSWERSExchanging information with the patient.
Which are included in a KPI in Patient Access? (paf, customer experience) -
ANSWERSAccuracy rate, Patient satisfaction score, Pre-registration rate.
What are the three steps to communication? (paf, customer experience) -
ANSWERSEncoding, transmission and decoding
HEAT stands for? (paf, customer experience) - ANSWERSHear them out, empathize
with the customer, apologize, take responsibility for actions
All of the following are ways we communicate. (paf, customer experience) -
ANSWERSBody Language, Talking, Facial expressions
Compassion and respect can be demonstrated in all of the following ways. (paf,
customer experience) - ANSWERSSmiling, Making eye contact and Greeting the
patient
What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A? (paf, regulatory compliance) - ANSWERSMedicare
Two-midnight rule
, Which program is responsible for protecting the integrity of the Hospital and Human
Services (HHS) program by detecting and preventing fraud? (paf, regulatory
compliance) - ANSWERSOIG
An effective compliance level has a minimum of how many levels? (paf, regulatory
compliance) - ANSWERS7
All of the following are part of an effective compliance program. (paf, regulatory
compliance) - ANSWERSPerforming internal audits, establishing standards, procedures
and policies
EMTALA is a regulation which protects patient from what? (paf, regulatory compliance) -
ANSWERSNot being treating in an emergency due to lack of ability to pay.
All of the following are examples of PHI (paf, regulatory compliance) -
ANSWERSPatient names and computer IP addresses
Meaningful Use is an incentive program to do what? (paf, regulatory compliance) -
ANSWERSIncrease the adoption of qualified electronic health records.
This document is provided to Medicare beneficiaries who are admitted as outpatients
receiving observation status that they may have a copayment and co-insurance. (paf,
regulatory compliance) - ANSWERSMOON
All of the following are examples of fraud and abuse. (paf, regulatory compliance) -
ANSWERSBilling for services not rendered, unbundling
Which government healthcare program is provided for surviving spouses of veterans
killed in the line of duty? (paf, regulatory compliance) - ANSWERSCHAMPVA
Tricare provides healthcare to all of the following. (paf, regulatory compliance) -
ANSWERSUniformed service members and families, Survivors and Medal of Honor
recipients
When a veteran's local VA healthcare center cannot provide service in a timely manner,
this program allows the veteran to seek care from the community. (paf, regulatory
compliance) - ANSWERSVeterans Choice
Medicare is considered a primary payer in all of the following scenarios. (paf, regulatory
compliance) - ANSWERSMedicare patient is over 65 and carries a GHP through their
current employer with over 300 employees. Medicare patient was in an auto accident
and has liability insurance..
The MSP requires that we ask pertinent questions to determine what? (paf, regulatory
compliance) - ANSWERSIf there are other sources of payment primary to Medicare.
