CUSTOMER SERVICE 100 QUESTIONS AND
ANSWERS
If you do not have a product that meets all of a customer's needs, your best course of
action is to? - Answers- Point the customer toward a nearby competitor that sells
exactly what they're looking for.
A customer says, "l know this is a popular line, but this is an awful lot pay for a simple
white T-shirt. "The best option for the sales associate is to? - Answers- Suggest an
alternative.
A layaway option could satisfy a customer's objection regarding? - Answers-
Affordability
If a customer wants an item that is out-of-stock you should do all of the following
except? - Answers- Take the customer's phone number but don't promise to call by any
specific date.
Brand loyal customers? - Answers- Ask for a particular make by name.
What is the most effective way to determine a customers, price range for an item? -
Answers- Listen closely to the customers responses to questions regarding price.
Which of the following best defines a guarantee? - Answers- Agreement that the
manufacturer will be responsible for any defect in a product & will replace or repair a
product that is defective.
if the store does not offer the particular product the customer is looking for to use this
weekend for a party they are hosting, your first option should always be to? - Answers-
Suggest alternatives that your store does carry.
If the store does not offer the specific one of a kind particular product the customer is
looking for, your FIRST option should always be to? - Answers- Offer to special order
the item.
A customer is ready trying dresses on. A sales associated may assist by? - Answers-
Offering 2 sizes stating each brand varies.
The best way to sell a new pizza at a bulk discount store (like SAM'S) is? - Answers-
Taste test.
When is the best time to tell a customer about a product warranty? - Answers- At the
beginning of sales process when discussin benefits.
ANSWERS
If you do not have a product that meets all of a customer's needs, your best course of
action is to? - Answers- Point the customer toward a nearby competitor that sells
exactly what they're looking for.
A customer says, "l know this is a popular line, but this is an awful lot pay for a simple
white T-shirt. "The best option for the sales associate is to? - Answers- Suggest an
alternative.
A layaway option could satisfy a customer's objection regarding? - Answers-
Affordability
If a customer wants an item that is out-of-stock you should do all of the following
except? - Answers- Take the customer's phone number but don't promise to call by any
specific date.
Brand loyal customers? - Answers- Ask for a particular make by name.
What is the most effective way to determine a customers, price range for an item? -
Answers- Listen closely to the customers responses to questions regarding price.
Which of the following best defines a guarantee? - Answers- Agreement that the
manufacturer will be responsible for any defect in a product & will replace or repair a
product that is defective.
if the store does not offer the particular product the customer is looking for to use this
weekend for a party they are hosting, your first option should always be to? - Answers-
Suggest alternatives that your store does carry.
If the store does not offer the specific one of a kind particular product the customer is
looking for, your FIRST option should always be to? - Answers- Offer to special order
the item.
A customer is ready trying dresses on. A sales associated may assist by? - Answers-
Offering 2 sizes stating each brand varies.
The best way to sell a new pizza at a bulk discount store (like SAM'S) is? - Answers-
Taste test.
When is the best time to tell a customer about a product warranty? - Answers- At the
beginning of sales process when discussin benefits.
