K
C
LO
YC
CVA EXAM REVIEW- 4ACT
EXAM STUDY GUIDE
D
QUESTIONS WITH CORRECT
U
ANSWERS ALL VERIFIED BY
ST
AN EXPERT A+ GRADED
(LATEST UPDATE)
,Clients that rely entirely on your confident recommendations behave in such a manner
because... - ANS D. they are unable or unwilling to make the decision on their own.
2. A good way to determine the best service for your clients is by: - ANS A. better
understanding them by asking questions and effectively listening to their responses.
When dealing with clients, which of the following should you NOT do? - ANS C. Treat every
client the same.
Fill in the blank regarding clients, "They don't care how much you _______, until they know how
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much you care." - ANS C. Know
Because the doctor actually examines their pet, clients feel that interaction influences them
C
more than interaction with other staff members. - ANS False
What is a client's greatest single expectation with regard to staff? - ANS D. Keeping your
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word
Most clients say the yellow pages were their main source of referral. - ANS False
A _______ reputation spreads quicker than a _______ one. - ANS A. bad, good
YC
Why is the location of the veterinary hospital important? - ANS D. Both A and B
When working in a veterinary hospital, 'adjusting to change' is important. Which is an example of
that? - ANS C. Both A and B
D
Which of the following are some ways you can grow in your personal knowledge? - ANS D.
All of the above
U
3. Employees working in the veterinary field see the exact same situation every day. - ANS
False
ST
Mistakes are easier to tolerate if they are volunteered rather than discovered by management. -
ANS True
The number one cause of a person's failure to perform is the inability to ______________. -
ANS C. Follow instructions
Professionalism is largely based on: - ANS D. Both A and C are correct answers
A clean reception area tells clients that a hospital is probably clean throughout. - ANS True
"If it isn't _____________, it didn't happen." - ANS B. Written
, Record keeping is ___________ responsibility. - ANS D. All of the above
An x-ray badge protects you from being exposed to radiation. - ANS False
Repeated unprotected radiology exposure has been shown to produce all of the following
except: - ANS C. Flu-like symptoms
Each of the following is a shield for individuals who are performing radiographs except: - ANS
A. Dosimeter badge
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What makes good teamwork? - ANS D. All of the above
C
What is the number one breakdown of a team atmosphere? - ANS C. Gossip
Teamwork only applies to those individuals that work as technicians. - ANS False
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There is no need to be a "people person" when working in the veterinary field since the patients
are animals. - ANS False
Doing "a little bit more" for customers provides an excellent customer service experience. -
YC
ANS True
Even the most _________ client should be treated with courtesy and respect. - ANS
Demanding
When describing something further away from a pet's wound, you would say it is - ANS B.
D
Distal
When asked to place an animal in a "lateral recumbent position", you should place it - ANS B.
U
On its side, away from the midline
The directional term "caudal" indicates what when referring to a pet's anatomy? - ANS C.
ST
Toward the back or tail of the animal
The proper name for a sheep is - ANS D. Ovine
The prefix "Trans-" means? - ANS C. Across
Hyperthermic refers to? - ANS A. Above normal temperature
Which of the following is NOT an example of a prefix? - ANS D. Cyte
C
LO
YC
CVA EXAM REVIEW- 4ACT
EXAM STUDY GUIDE
D
QUESTIONS WITH CORRECT
U
ANSWERS ALL VERIFIED BY
ST
AN EXPERT A+ GRADED
(LATEST UPDATE)
,Clients that rely entirely on your confident recommendations behave in such a manner
because... - ANS D. they are unable or unwilling to make the decision on their own.
2. A good way to determine the best service for your clients is by: - ANS A. better
understanding them by asking questions and effectively listening to their responses.
When dealing with clients, which of the following should you NOT do? - ANS C. Treat every
client the same.
Fill in the blank regarding clients, "They don't care how much you _______, until they know how
K
much you care." - ANS C. Know
Because the doctor actually examines their pet, clients feel that interaction influences them
C
more than interaction with other staff members. - ANS False
What is a client's greatest single expectation with regard to staff? - ANS D. Keeping your
LO
word
Most clients say the yellow pages were their main source of referral. - ANS False
A _______ reputation spreads quicker than a _______ one. - ANS A. bad, good
YC
Why is the location of the veterinary hospital important? - ANS D. Both A and B
When working in a veterinary hospital, 'adjusting to change' is important. Which is an example of
that? - ANS C. Both A and B
D
Which of the following are some ways you can grow in your personal knowledge? - ANS D.
All of the above
U
3. Employees working in the veterinary field see the exact same situation every day. - ANS
False
ST
Mistakes are easier to tolerate if they are volunteered rather than discovered by management. -
ANS True
The number one cause of a person's failure to perform is the inability to ______________. -
ANS C. Follow instructions
Professionalism is largely based on: - ANS D. Both A and C are correct answers
A clean reception area tells clients that a hospital is probably clean throughout. - ANS True
"If it isn't _____________, it didn't happen." - ANS B. Written
, Record keeping is ___________ responsibility. - ANS D. All of the above
An x-ray badge protects you from being exposed to radiation. - ANS False
Repeated unprotected radiology exposure has been shown to produce all of the following
except: - ANS C. Flu-like symptoms
Each of the following is a shield for individuals who are performing radiographs except: - ANS
A. Dosimeter badge
K
What makes good teamwork? - ANS D. All of the above
C
What is the number one breakdown of a team atmosphere? - ANS C. Gossip
Teamwork only applies to those individuals that work as technicians. - ANS False
LO
There is no need to be a "people person" when working in the veterinary field since the patients
are animals. - ANS False
Doing "a little bit more" for customers provides an excellent customer service experience. -
YC
ANS True
Even the most _________ client should be treated with courtesy and respect. - ANS
Demanding
When describing something further away from a pet's wound, you would say it is - ANS B.
D
Distal
When asked to place an animal in a "lateral recumbent position", you should place it - ANS B.
U
On its side, away from the midline
The directional term "caudal" indicates what when referring to a pet's anatomy? - ANS C.
ST
Toward the back or tail of the animal
The proper name for a sheep is - ANS D. Ovine
The prefix "Trans-" means? - ANS C. Across
Hyperthermic refers to? - ANS A. Above normal temperature
Which of the following is NOT an example of a prefix? - ANS D. Cyte
