USA COPE HEALTH SCHOLARS MC EXAM QUESTIONS AND CORRECT
DETAILED ANSWERS 100% VERIFIED
What does a uniform consist of? - ANSWER tucked in polo shirt, khaki pants, ID, white
tennis shoes, black pen, opt. black/brown belt
What is the latest date participants can reschedule their shifts? Add additional shifts? -
ANSWER the 25th of the month prior to the start of shifts; after the 25th until the end of
the month
How does the participant reschedule a shift? How often? - ANSWER e-mail the DC at
least 48 hours in advance with: date and time of shift to be rescheduled, reason;
requested replacement; twice in one month becomes grounds for counseling
How can a participant excuse a missed shift? - ANSWER call the charge nurse 15
minutes after the shift starts, e-mail the DC at least 24 hours before with: reason, new
shift date and time
What is an unexcused missed shift? Protocol? - ANSWER when the participant fails to
notify the DC until after the shift begins; 1 unexcused missed shift is automatic
counseling
If participants take two back-to-back shifts, what does a participant have to do? -
ANSWER Take a 30-minute break between them and take two lines in the timesheet and
appropriate time allotments so second shift would only get 3:30
What is an hours audit request form? - ANSWER To request documentation of hours
completed
What are the three levels of punishment for any form of protocol violation? - ANSWER
Counseling report-review policy and correct the behavior; Suspension from shift-under
performance contract; Counseling-possible release
, What are the four stakeholders of health service delivery? - ANSWER Regulators
(government agencies, accrediting agencies, etc.), providers (health care
professionals), payers (government: medicare for elderly, medicaid for poor; HMO:
primary care referral; PPO: direct to specialist), consumers (patients: outpatient,
inpatient; community)
How will the health care of tomorrow hopefully differ from that of today? - ANSWER
more of a focus on primary and preventive care, with most money spent there, as
opposed to intensive care/specialty
What is HCAHPS? - ANSWER a patient experience survey that determines 30% of the
hospital's value-based incentive payments (so, basically a reward for quality)
What are the 8 domains of HCAHPS? ANSWER nurse communication, doctor
communication, communication about medications, responsiveness of hospital staff,
cleanliness and quietness, pain management, discharge management
"30 second rule" ANSWER never keep a patient or a person on the phone waiting for
more than 30 seconds without checking in with them with a smileeeee
"no point" policy ANSWER never point to where someone is; always them there directly
What is AIDET? - ANSWER Acknowledge, Introduction, Duration, Explanation, Thank
You
What is KIAHI? - ANSWER Knock, Introduce, Assess, Hand Hygiene, Identify
What is an HAI? - ANSWER a healthcare-associated infection, or an infection that
developed in a setting where healthcare is delivered
What is a nosocomial infection? - ANSWER an infection acquired while a patient is in the
DETAILED ANSWERS 100% VERIFIED
What does a uniform consist of? - ANSWER tucked in polo shirt, khaki pants, ID, white
tennis shoes, black pen, opt. black/brown belt
What is the latest date participants can reschedule their shifts? Add additional shifts? -
ANSWER the 25th of the month prior to the start of shifts; after the 25th until the end of
the month
How does the participant reschedule a shift? How often? - ANSWER e-mail the DC at
least 48 hours in advance with: date and time of shift to be rescheduled, reason;
requested replacement; twice in one month becomes grounds for counseling
How can a participant excuse a missed shift? - ANSWER call the charge nurse 15
minutes after the shift starts, e-mail the DC at least 24 hours before with: reason, new
shift date and time
What is an unexcused missed shift? Protocol? - ANSWER when the participant fails to
notify the DC until after the shift begins; 1 unexcused missed shift is automatic
counseling
If participants take two back-to-back shifts, what does a participant have to do? -
ANSWER Take a 30-minute break between them and take two lines in the timesheet and
appropriate time allotments so second shift would only get 3:30
What is an hours audit request form? - ANSWER To request documentation of hours
completed
What are the three levels of punishment for any form of protocol violation? - ANSWER
Counseling report-review policy and correct the behavior; Suspension from shift-under
performance contract; Counseling-possible release
, What are the four stakeholders of health service delivery? - ANSWER Regulators
(government agencies, accrediting agencies, etc.), providers (health care
professionals), payers (government: medicare for elderly, medicaid for poor; HMO:
primary care referral; PPO: direct to specialist), consumers (patients: outpatient,
inpatient; community)
How will the health care of tomorrow hopefully differ from that of today? - ANSWER
more of a focus on primary and preventive care, with most money spent there, as
opposed to intensive care/specialty
What is HCAHPS? - ANSWER a patient experience survey that determines 30% of the
hospital's value-based incentive payments (so, basically a reward for quality)
What are the 8 domains of HCAHPS? ANSWER nurse communication, doctor
communication, communication about medications, responsiveness of hospital staff,
cleanliness and quietness, pain management, discharge management
"30 second rule" ANSWER never keep a patient or a person on the phone waiting for
more than 30 seconds without checking in with them with a smileeeee
"no point" policy ANSWER never point to where someone is; always them there directly
What is AIDET? - ANSWER Acknowledge, Introduction, Duration, Explanation, Thank
You
What is KIAHI? - ANSWER Knock, Introduce, Assess, Hand Hygiene, Identify
What is an HAI? - ANSWER a healthcare-associated infection, or an infection that
developed in a setting where healthcare is delivered
What is a nosocomial infection? - ANSWER an infection acquired while a patient is in the
