COPE Health Scholar Lectures All Exam Questions And
Answers A+ Graded
HCAHPS - ANSWER Hospital Consumer Assessment of Healthcare Providers and
Systems
-Patient experience survey will determine 30% of value-based incentive payments back
to hospitals to reward quality
8 domains of HCAHPS - ANSWER -nurse communication
-physician communication
-cleanliness and quietness
-responsiveness of hospital staff
-pain management
-communication about medication
-discharge information
-overall rating
Service Recovery - ANSWER complaint-->assure-->report-->follow up
Aspects of Communication - ANSWER -gestures
-facial expressions
-touch
-pace
-degree of formality
Communication skills - ANSWER listening: active, effective, display empathy and
compassion
,assertiveness: clear, specific and direct, repeat until HEARD, be proactive, be
respectful
Barries to Listening - ANSWER inappropriate language: jargon, acronyms, non-universal
expressions
non-verbal cues: body language, gestures, facial expressions
verbal cues: tone of voice, volume
What to communicate in Health Care Setting - ANSWER -information related to the
patient's disease process
-information related to tests, procedures, and medications
-negative and positive outcomes
-crisis situations
-orders and directions intended to save a patient's life
How to communicate towards people in hospital - ANSWER -physicians: direct and
straight-forward
-family: friendly and reassuring
-clinical staff: instructional and directional
-patients: educational, while listening and displaying empathy
AIDET - ANSWER -Acknowledge
-Introduction
-Duration
-Explanation
-Thank you
SKIAHI - ANSWER -Signs
-Knock
,-Introduce
-Assess
-Hand hygiene
-Identify
Rate of Musculoskeletal Disorders (MSDs) per 10,000 workers - ANSWER -healthcare
workers: 249
-proper body mechanics ensures participant safest endplates less stress and strain on
the body
ergonomics - ANSWER the science of designing the workplace environments to fit the
user
Body Mechanics - ANSWER the use of the body to produce motion that is safe, energy
conserving, and efficient, to allow the individual to maintain balance and control
manual lifting - ANSWER lifting, transferring, repositioning, and moving patients using
body strength without the use of lifting equipment/aides
mechanical lifting equipment - ANSWER equipment used to lift, transfer, reposition, and
move patients, E.g. portable base sliding lifts, stand assist lift
patient handling aids - ANSWER equipment used in the lift or transfer process. E.g, gait
belts, stand assists aids
physiology of the spine - ANSWER -natural curvature
-keeping back straight allows it to remain in natural position
When transferring patients and lifting heavy items, the focus should be on utilizing one's
leg strength for moving the weight.
In lifting, use your arms and legs
, Most common injuries - ANSWER - MS-Ds are injuries of the soft tissues
-neck, shoulders, back, wrists, hands, fingers, legs
When performing a task ALWAYS - ANSWER-evaluate the task, utilize appropriate
equipment and request help when needed
-hold load as near your body as possible
-nose is within toe area
Evaluate the task - ANSWER Recognize risk factors:
-patient cooperativeness and ability
-bariatric condition
-clinical condition
-catheters
-immobility problems
Hold load close - ANSWER -utilize the largest and strongest muscles of arms and legs
-keep your center of gravity as close as possible to the patient/ object center of gravity
Keep nose between toes - ANSWER -stabilize your feet to create a broad base and
position your spine and nose straight above the base
-position your feet in the direction of the movement you will use to accomplish the
activity
California State Laws on manual tasks - ANSWER -In Jan 2012, California law required
hospitals to move from manual to mechanical lifting
-In oct. 2014, california law required hospitals to provide annual competency checks for
staff handling patients
Healthcare-Associated Infection (HAI) - ANSWER -infection that develops in a setting
Answers A+ Graded
HCAHPS - ANSWER Hospital Consumer Assessment of Healthcare Providers and
Systems
-Patient experience survey will determine 30% of value-based incentive payments back
to hospitals to reward quality
8 domains of HCAHPS - ANSWER -nurse communication
-physician communication
-cleanliness and quietness
-responsiveness of hospital staff
-pain management
-communication about medication
-discharge information
-overall rating
Service Recovery - ANSWER complaint-->assure-->report-->follow up
Aspects of Communication - ANSWER -gestures
-facial expressions
-touch
-pace
-degree of formality
Communication skills - ANSWER listening: active, effective, display empathy and
compassion
,assertiveness: clear, specific and direct, repeat until HEARD, be proactive, be
respectful
Barries to Listening - ANSWER inappropriate language: jargon, acronyms, non-universal
expressions
non-verbal cues: body language, gestures, facial expressions
verbal cues: tone of voice, volume
What to communicate in Health Care Setting - ANSWER -information related to the
patient's disease process
-information related to tests, procedures, and medications
-negative and positive outcomes
-crisis situations
-orders and directions intended to save a patient's life
How to communicate towards people in hospital - ANSWER -physicians: direct and
straight-forward
-family: friendly and reassuring
-clinical staff: instructional and directional
-patients: educational, while listening and displaying empathy
AIDET - ANSWER -Acknowledge
-Introduction
-Duration
-Explanation
-Thank you
SKIAHI - ANSWER -Signs
-Knock
,-Introduce
-Assess
-Hand hygiene
-Identify
Rate of Musculoskeletal Disorders (MSDs) per 10,000 workers - ANSWER -healthcare
workers: 249
-proper body mechanics ensures participant safest endplates less stress and strain on
the body
ergonomics - ANSWER the science of designing the workplace environments to fit the
user
Body Mechanics - ANSWER the use of the body to produce motion that is safe, energy
conserving, and efficient, to allow the individual to maintain balance and control
manual lifting - ANSWER lifting, transferring, repositioning, and moving patients using
body strength without the use of lifting equipment/aides
mechanical lifting equipment - ANSWER equipment used to lift, transfer, reposition, and
move patients, E.g. portable base sliding lifts, stand assist lift
patient handling aids - ANSWER equipment used in the lift or transfer process. E.g, gait
belts, stand assists aids
physiology of the spine - ANSWER -natural curvature
-keeping back straight allows it to remain in natural position
When transferring patients and lifting heavy items, the focus should be on utilizing one's
leg strength for moving the weight.
In lifting, use your arms and legs
, Most common injuries - ANSWER - MS-Ds are injuries of the soft tissues
-neck, shoulders, back, wrists, hands, fingers, legs
When performing a task ALWAYS - ANSWER-evaluate the task, utilize appropriate
equipment and request help when needed
-hold load as near your body as possible
-nose is within toe area
Evaluate the task - ANSWER Recognize risk factors:
-patient cooperativeness and ability
-bariatric condition
-clinical condition
-catheters
-immobility problems
Hold load close - ANSWER -utilize the largest and strongest muscles of arms and legs
-keep your center of gravity as close as possible to the patient/ object center of gravity
Keep nose between toes - ANSWER -stabilize your feet to create a broad base and
position your spine and nose straight above the base
-position your feet in the direction of the movement you will use to accomplish the
activity
California State Laws on manual tasks - ANSWER -In Jan 2012, California law required
hospitals to move from manual to mechanical lifting
-In oct. 2014, california law required hospitals to provide annual competency checks for
staff handling patients
Healthcare-Associated Infection (HAI) - ANSWER -infection that develops in a setting
