,TEST fBANK
Chapter One f
Communicating and Leading at Work
f f f f
Multiple fChoice fQuestions
1) The fprocess fof fmaking fsense fout fof fthe fworld fand fsharing fthat fsense fwith fothers fby fcreating
fmeaning fthrough fthe fuse fof fverbal fand fnonverbal fmessages fis fthe fdefinition fof .
A. communication
B. transactional fcommunication
C. human fcommunication
D. interpersonal fcommunication
fAnswer: fC
Skill: fFactual Page fRef: f5
2) In fthe ftextbook, fthe fprimary fdistinction fbetween fthe fdefinition fof fcommunication fand
fhuman fcommunication finvolves .
A. making fsense fout fof fthe fworld
B. managing frelationships
C. interacting fsimultaneously
D. acting fupon
finformation fAnswer: fA
Skill: fFactual Page fRef: f4-5
3) While fDavid fis ftalking fduring fa fmeeting, fhe fnotices fseveral fteam fmembers fbeginning fto fshuffle
ftheir ffeet, fwhile fothers fare fnodding foff. f fDavid fnotices fthis fand fadapts fhis fcommunication fby
fmaking fthe fmeeting fmore finteractive fin fhopes fthat fit fwill fwake fpeople fup. f This fsimultaneous
fexchange fof fmessages fis fcalled .
A. interpersonal fcommunication
B. transactional fcommunication
C. feedback
D. leadership
fAnswer: fB
Skill: fApplied Page fRef: f6
4) Using funspoken fsymbols fto fcommunicate fthe femotional fand frelational faspects fof fyour fmessage fis
fthe fdescription fof fwhich fcommunication fprinciple?
A. Effectively fusing fand finterpreting fverbal fmessages
B. Effectively fusing fand finterpreting fnonverbal fmessages
C. Appropriately fadapting fyour fmessages fto fothers
D. Listening fand fresponding fthoughtfully fto
fothers fAnswer: fB
Skill: fFactual Page fRef: f6
, Chapter fOne: fCommunicating fand fLeading fat fWork
5) The of fa fcommunication fmessage fis fthe fnew finformation, fideas, for fsuggested factions
fthe fspeaker fwishes fto fexpress.
A. Feedback
B. Noise
C. Channel
D. Content
fAnswer: fD
Skill: fFactual Page fRef: f6
6) Sondra fis ffacilitating fa fmeeting fin fher fcompany’s fmain fboardroom. f Because fher fpast fmeetings
fwere fheld fin fa fmuch fsmaller, fmore finformal fmeeting froom, fshe fis fbeginning fto ffeel fvery
funcomfortable fand fnervous. f fWhich fof fthe ffollowing felements fis fmost fresponsible ffor fher
funcomfortable fand fnervous ffeelings?
A. Source
B. Noise
C. Context
D. Content
fAnswer: fC
Skill: fApplied Page fRef: f6-7
7) Kristen fis fdelivering fa fpresentation fto fa fgroup fof fclients, fbut fone fof fher fclient’s fcell fphones
fcontinues fto fring. f fThis fcauses fKristen fto fbecome faggravated fbecause fshe fis fworried fthat fthe fother
fclients fwill fnot fhear fher fmessage. f Which fof fthe ffollowing felements fis fcausing fKristen’s
faggravation?
A. Feedback
B. Noise
C. Channel
D. Context
fAnswer: fB
Skill: fApplied Page fRef: f6-7
8) Laura fis ftalking fon fthe fphone fto fher fbest ffriend fabout fher fweekend fplans. f The fphone fis
fwhich fcomponent fof fcommunication?
A. Noise
B. Feedback
C. Channel
D. Context
fAnswer: fC
Skill: fApplied Page fRef: f7
9) Mark fis fthe fnewest ftechnician fat fhis fcompany fbut fhad fseen fthe fneed fto fstart fa frecycling fprogram.
Mark ftakes fthe finitiative fto fcollect frecycle fbins, fpost fsigns fand fput fthem fby fthe ftrash. fMark fis fbeing fa
f .
A. leader
B. manager
C. supervisor
D. follower
fAnswer: fA
Skill: fApplied Page fRef: f9
, Test fBank ffor fBusiness fand fProfessional fCommunication
10) A is fsomeone fwho fhas fbeen fappointed fto fcoordinate fand ffacilitate fothers
fin faccomplishing fa ftask/job.
A. leader
B. manager
C. subordinate
D. follower
fAnswer: fA
Skill: fFactual Page fRef: f9
11) The fdefinition fof fleadership fincludes .
A. influencing fothers fto fachieve fgoals
B. discovering fthe favailable fmeans fof fpersuasion
C. someone fwho fhas fbeen fappointed fto fkeep fthings forganized fand ffacilitate
D. translating ffeelings, fthoughts, fand fideas finto fa
fcode fAnswer: fA
Skill: fFactual Page fRef: f9
12) Your ftextbook fdescribes fdifferent fperspectives fon fleadership, fwhich fof fthe ffollowing fis fNOT
fone?
A. Leaders fmake fthings fhappen.
B. Leaders fcreate fthe fextraordinary.
C. Leaders fare fborn.
D. Leaders fare
fethical. fAnswer: fC
Skill: fFactual Page fRef: f9
13) According fto fyour ftextbook, fif fyou fwant fto fend fup fas fa fleader, fyou fshould fNOT fdo fwhich fof
fthe ffollowing:
A. Be fabsent ffrequently fbecause fabsence fincreases frespect fand fhonor.
B. Do fwhat fothers fask, fbut falso fask fothers fto fdo fthings ffor fyou.
C. Do fnot fforcefully fsuggest fthat fyour fideas fare fthe fbest fideas.
D. Offer fsubstantive
fcomments. fAnswer: fA
Skill: fFactual Page fRef: f9
14) According fto fyour ftextbook, fthe fprimary fdifference fbetween fa fleader fand fa fmanager fis
f .
A. a fmanager fis fin fcharge fof fa ffew, fwhereas fa fleader fis fin fcharge fof fmany
B. a fmanager fis fappointed fto fcoordinate fand ffacilitate, fwhereas fa fleader finfluences fothers
C. a fmanager fis flower fon fthe fcorporate fladder fthan fa fleader
D. a fmanager fis ffocused fon fthe flong fterm, fwhile fa fleader fis ffocused fon fshort fterm
fgoals fAnswer: fB
Skill: fConceptual Page fRef: f9
15) When flooking fat fthe fdifference fbetween fleading fand ffollowing, fthe fbest ffollower fis fsomeone fwho
f .
A. responds fto fa fmicromanaging fleader
B. only fuses fthe fideas fof fthe fleader
C. is fpassive fand fa fnoncritical fthinker
D. is fboth findependent fand fa fcritical
fthinker fAnswer: fD
Skill: fApplied Page fRef: f10
Chapter One f
Communicating and Leading at Work
f f f f
Multiple fChoice fQuestions
1) The fprocess fof fmaking fsense fout fof fthe fworld fand fsharing fthat fsense fwith fothers fby fcreating
fmeaning fthrough fthe fuse fof fverbal fand fnonverbal fmessages fis fthe fdefinition fof .
A. communication
B. transactional fcommunication
C. human fcommunication
D. interpersonal fcommunication
fAnswer: fC
Skill: fFactual Page fRef: f5
2) In fthe ftextbook, fthe fprimary fdistinction fbetween fthe fdefinition fof fcommunication fand
fhuman fcommunication finvolves .
A. making fsense fout fof fthe fworld
B. managing frelationships
C. interacting fsimultaneously
D. acting fupon
finformation fAnswer: fA
Skill: fFactual Page fRef: f4-5
3) While fDavid fis ftalking fduring fa fmeeting, fhe fnotices fseveral fteam fmembers fbeginning fto fshuffle
ftheir ffeet, fwhile fothers fare fnodding foff. f fDavid fnotices fthis fand fadapts fhis fcommunication fby
fmaking fthe fmeeting fmore finteractive fin fhopes fthat fit fwill fwake fpeople fup. f This fsimultaneous
fexchange fof fmessages fis fcalled .
A. interpersonal fcommunication
B. transactional fcommunication
C. feedback
D. leadership
fAnswer: fB
Skill: fApplied Page fRef: f6
4) Using funspoken fsymbols fto fcommunicate fthe femotional fand frelational faspects fof fyour fmessage fis
fthe fdescription fof fwhich fcommunication fprinciple?
A. Effectively fusing fand finterpreting fverbal fmessages
B. Effectively fusing fand finterpreting fnonverbal fmessages
C. Appropriately fadapting fyour fmessages fto fothers
D. Listening fand fresponding fthoughtfully fto
fothers fAnswer: fB
Skill: fFactual Page fRef: f6
, Chapter fOne: fCommunicating fand fLeading fat fWork
5) The of fa fcommunication fmessage fis fthe fnew finformation, fideas, for fsuggested factions
fthe fspeaker fwishes fto fexpress.
A. Feedback
B. Noise
C. Channel
D. Content
fAnswer: fD
Skill: fFactual Page fRef: f6
6) Sondra fis ffacilitating fa fmeeting fin fher fcompany’s fmain fboardroom. f Because fher fpast fmeetings
fwere fheld fin fa fmuch fsmaller, fmore finformal fmeeting froom, fshe fis fbeginning fto ffeel fvery
funcomfortable fand fnervous. f fWhich fof fthe ffollowing felements fis fmost fresponsible ffor fher
funcomfortable fand fnervous ffeelings?
A. Source
B. Noise
C. Context
D. Content
fAnswer: fC
Skill: fApplied Page fRef: f6-7
7) Kristen fis fdelivering fa fpresentation fto fa fgroup fof fclients, fbut fone fof fher fclient’s fcell fphones
fcontinues fto fring. f fThis fcauses fKristen fto fbecome faggravated fbecause fshe fis fworried fthat fthe fother
fclients fwill fnot fhear fher fmessage. f Which fof fthe ffollowing felements fis fcausing fKristen’s
faggravation?
A. Feedback
B. Noise
C. Channel
D. Context
fAnswer: fB
Skill: fApplied Page fRef: f6-7
8) Laura fis ftalking fon fthe fphone fto fher fbest ffriend fabout fher fweekend fplans. f The fphone fis
fwhich fcomponent fof fcommunication?
A. Noise
B. Feedback
C. Channel
D. Context
fAnswer: fC
Skill: fApplied Page fRef: f7
9) Mark fis fthe fnewest ftechnician fat fhis fcompany fbut fhad fseen fthe fneed fto fstart fa frecycling fprogram.
Mark ftakes fthe finitiative fto fcollect frecycle fbins, fpost fsigns fand fput fthem fby fthe ftrash. fMark fis fbeing fa
f .
A. leader
B. manager
C. supervisor
D. follower
fAnswer: fA
Skill: fApplied Page fRef: f9
, Test fBank ffor fBusiness fand fProfessional fCommunication
10) A is fsomeone fwho fhas fbeen fappointed fto fcoordinate fand ffacilitate fothers
fin faccomplishing fa ftask/job.
A. leader
B. manager
C. subordinate
D. follower
fAnswer: fA
Skill: fFactual Page fRef: f9
11) The fdefinition fof fleadership fincludes .
A. influencing fothers fto fachieve fgoals
B. discovering fthe favailable fmeans fof fpersuasion
C. someone fwho fhas fbeen fappointed fto fkeep fthings forganized fand ffacilitate
D. translating ffeelings, fthoughts, fand fideas finto fa
fcode fAnswer: fA
Skill: fFactual Page fRef: f9
12) Your ftextbook fdescribes fdifferent fperspectives fon fleadership, fwhich fof fthe ffollowing fis fNOT
fone?
A. Leaders fmake fthings fhappen.
B. Leaders fcreate fthe fextraordinary.
C. Leaders fare fborn.
D. Leaders fare
fethical. fAnswer: fC
Skill: fFactual Page fRef: f9
13) According fto fyour ftextbook, fif fyou fwant fto fend fup fas fa fleader, fyou fshould fNOT fdo fwhich fof
fthe ffollowing:
A. Be fabsent ffrequently fbecause fabsence fincreases frespect fand fhonor.
B. Do fwhat fothers fask, fbut falso fask fothers fto fdo fthings ffor fyou.
C. Do fnot fforcefully fsuggest fthat fyour fideas fare fthe fbest fideas.
D. Offer fsubstantive
fcomments. fAnswer: fA
Skill: fFactual Page fRef: f9
14) According fto fyour ftextbook, fthe fprimary fdifference fbetween fa fleader fand fa fmanager fis
f .
A. a fmanager fis fin fcharge fof fa ffew, fwhereas fa fleader fis fin fcharge fof fmany
B. a fmanager fis fappointed fto fcoordinate fand ffacilitate, fwhereas fa fleader finfluences fothers
C. a fmanager fis flower fon fthe fcorporate fladder fthan fa fleader
D. a fmanager fis ffocused fon fthe flong fterm, fwhile fa fleader fis ffocused fon fshort fterm
fgoals fAnswer: fB
Skill: fConceptual Page fRef: f9
15) When flooking fat fthe fdifference fbetween fleading fand ffollowing, fthe fbest ffollower fis fsomeone fwho
f .
A. responds fto fa fmicromanaging fleader
B. only fuses fthe fideas fof fthe fleader
C. is fpassive fand fa fnoncritical fthinker
D. is fboth findependent fand fa fcritical
fthinker fAnswer: fD
Skill: fApplied Page fRef: f10
