Vivint S.H.P Final Test Exam Questions
With Correct Answers
When programming a DW21, which loop number is used CORRECT ANSWERS 1
When educating the customer on custom rules, which of the following rules can work for
any system CORRECT ANSWERS Arm or disarm the system everyday at a certain
time
True or False: You are permitted to program the garage door controller tilt sensor as a
wireless zone for security monitoring CORRECT ANSWERS True
What is the first step of optimizing network reliability on a new install? CORRECT
ANSWERS Identify potential panel and device locations with the customer
True or False: in order to complete a work order in TechGenie, follow the workflow on
the left hand side of the job execution screen to ensure each tab is checked off.
CORRECT ANSWERS True
At which frequency do Z-Wave devices communicate? CORRECT ANSWERS 908 MHz
Which step should be taken in order to avoid causing home damage ? CORRECT
ANSWERS All of the above
When installing multiple cameras, which should you install first CORRECT ANSWERS
Doorbell camera pro
When installing a vivint thermostat, what is the very first step you must take?
CORRECT ANSWERS Test the existing thermostat/HVAC system
What is the power requirement for vivint thermostat CORRECT ANSWERS 24V AC
When installing a DW21, what size bit should you use to drill the hole for the sensor?
CORRECT ANSWERS 3/4 "
Can the panel duress code be changed? CORRECT ANSWERS Yes, you can show the
customer how to change it, however, you are NOT allowed to do if for them
What are the functions of PAD1 CORRECT ANSWERS All of the above
Select all that apply: Which devices can function as Z-Wave repeaters and extend the
range of the network CORRECT ANSWERS Smart Lock
Garage door controller
Element thermostat (with C-Wire)
, Lamp module
Z-Wave repeater
Based on the thermostat wiring scenario: W W2 Y Rh Rc G, how would you program
the stages of HEAT on the element thermostat CORRECT ANSWERS 2
What is the maximum mounting height allowed for outdoor cameras CORRECT
ANSWERS 11 ft
While testing the existing thermostat/HVAC, there was a 20-30 second delay before the
heat came from the vents. What is this indicate CORRECT ANSWERS Gas Furnace
Based on the thermostat wiring scenario: W W2 Y Rh Rc G, what is the HVAC type
CORRECT ANSWERS Conventional
Based on the thermostat wiring scenario: Y W O C Rh G, how would you program the
stages of heat on the element thermostat CORRECT ANSWERS 1 + AUX
Which mobile app can be used to measure the signal strength of wifi networks
CORRECT ANSWERS Airport Utility
True or False: The panic feature of the SKEY1 is triggered by holding down the asterisk
star key CORRECT ANSWERS False
How many Philips hue bridges can be added to the smart hub CORRECT ANSWERS 1
True or False: when adding the garage door controller to the panel, it is a best practice
to be within 2 feet (distance between GDC and the panel). CORRECT ANSWERS True
Where can you find policy and procedure on the financing part of the install CORRECT
ANSWERS Installs SOP on ProSource
How many stages of HEAT and COOL can the element (V2) thermostat handle?
CORRECT ANSWERS 2 HEAT, 2 COOL
Where in TechGenie can you view the work orders assigned to you? CORRECT
ANSWERS Schedule
What can be found in the transaction report CORRECT ANSWERS A customer's history
of financial transactions with Vivint
True or False: When returning bad/faulty equipment, discard the original packaging
before shipping CORRECT ANSWERS False
True or False: When powered up and connected to the panel, the outdoor camera pro
LED will remain solid green. CORRECT ANSWERS False
With Correct Answers
When programming a DW21, which loop number is used CORRECT ANSWERS 1
When educating the customer on custom rules, which of the following rules can work for
any system CORRECT ANSWERS Arm or disarm the system everyday at a certain
time
True or False: You are permitted to program the garage door controller tilt sensor as a
wireless zone for security monitoring CORRECT ANSWERS True
What is the first step of optimizing network reliability on a new install? CORRECT
ANSWERS Identify potential panel and device locations with the customer
True or False: in order to complete a work order in TechGenie, follow the workflow on
the left hand side of the job execution screen to ensure each tab is checked off.
CORRECT ANSWERS True
At which frequency do Z-Wave devices communicate? CORRECT ANSWERS 908 MHz
Which step should be taken in order to avoid causing home damage ? CORRECT
ANSWERS All of the above
When installing multiple cameras, which should you install first CORRECT ANSWERS
Doorbell camera pro
When installing a vivint thermostat, what is the very first step you must take?
CORRECT ANSWERS Test the existing thermostat/HVAC system
What is the power requirement for vivint thermostat CORRECT ANSWERS 24V AC
When installing a DW21, what size bit should you use to drill the hole for the sensor?
CORRECT ANSWERS 3/4 "
Can the panel duress code be changed? CORRECT ANSWERS Yes, you can show the
customer how to change it, however, you are NOT allowed to do if for them
What are the functions of PAD1 CORRECT ANSWERS All of the above
Select all that apply: Which devices can function as Z-Wave repeaters and extend the
range of the network CORRECT ANSWERS Smart Lock
Garage door controller
Element thermostat (with C-Wire)
, Lamp module
Z-Wave repeater
Based on the thermostat wiring scenario: W W2 Y Rh Rc G, how would you program
the stages of HEAT on the element thermostat CORRECT ANSWERS 2
What is the maximum mounting height allowed for outdoor cameras CORRECT
ANSWERS 11 ft
While testing the existing thermostat/HVAC, there was a 20-30 second delay before the
heat came from the vents. What is this indicate CORRECT ANSWERS Gas Furnace
Based on the thermostat wiring scenario: W W2 Y Rh Rc G, what is the HVAC type
CORRECT ANSWERS Conventional
Based on the thermostat wiring scenario: Y W O C Rh G, how would you program the
stages of heat on the element thermostat CORRECT ANSWERS 1 + AUX
Which mobile app can be used to measure the signal strength of wifi networks
CORRECT ANSWERS Airport Utility
True or False: The panic feature of the SKEY1 is triggered by holding down the asterisk
star key CORRECT ANSWERS False
How many Philips hue bridges can be added to the smart hub CORRECT ANSWERS 1
True or False: when adding the garage door controller to the panel, it is a best practice
to be within 2 feet (distance between GDC and the panel). CORRECT ANSWERS True
Where can you find policy and procedure on the financing part of the install CORRECT
ANSWERS Installs SOP on ProSource
How many stages of HEAT and COOL can the element (V2) thermostat handle?
CORRECT ANSWERS 2 HEAT, 2 COOL
Where in TechGenie can you view the work orders assigned to you? CORRECT
ANSWERS Schedule
What can be found in the transaction report CORRECT ANSWERS A customer's history
of financial transactions with Vivint
True or False: When returning bad/faulty equipment, discard the original packaging
before shipping CORRECT ANSWERS False
True or False: When powered up and connected to the panel, the outdoor camera pro
LED will remain solid green. CORRECT ANSWERS False
