©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
ODM Midterm Exam Questions With
Correct Answers
A major advantage of job specialization in business is increased (what) - answer✔Productivity
A behavioral approach to job design which increases responsibility for planning and
coordinating tasks is known as what - answer✔Enrichment
The methods analysis chart, which describes the overall sequence of operations,
transportation, storage, delays, and inspection is known as what - answer✔Flow process Chart
One form of long-term team that is increasingly being used, especially in lean production
settings, is what - answer✔Self-Directed
Disadvantages of having global operations are what - answer✔Unskilled labor, import
restrictions, criticism, transportation costs, security costs
Retail businesses often engage in an activity, which is the tendency to locate in close proximity
to one another. What is it - answer✔Clustering
What are some of the location options that management can consider in location planning -
answer✔Expand existing facility, add new location, relocate, do nothing
Which is the last step in the procedure for making location decisions - answer✔Evaluate
alternatives and make a selection
When a location evaluation includes both quantitative and qualitative inputs, what technique
should be used - answer✔Factor rating
The center of gravity method is used to do what to travel time, distance, and costs -
answer✔Minimize
Having facilities, personnel, and operations located around the world is called what -
answer✔Globalization
1|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
The method for evaluating location alternatives that uses composite (weighted-average) scores
is known as - answer✔Factor rating analysis
The quality certification that deals primarily with conformance to customer requirements is
known as what? The standard that deals with the organization's effect on the environment is
called what? - answer✔ISO 9000, ISO 14000
What tools are used for quality management - answer✔Flowcharts, check sheets, histograms,
control charts, pareto analysis, scatter diagram, cause and effect diagram, run charts.
A tool that depicts process variation graphically is known as what - answer✔Control Chart
What are the types of the "costs of quality" - answer✔Apprasial cost, prevention cost and
failure cost
The Deming Prize was established by what or whom - answer✔Japanese
Lost production time, scrap, and rework are examples of what type of cost - answer✔Internal
failure costs
Warranty service, processing of complaints, and costs of litigation are examples of what types
of cost - answer✔External failure costs
Costs of inspectors, testing, test equipment, and labs are examples of what types of cost -
answer✔Appraisal Costs
Quality planning and administration, quality training, and quality control procedures are
examples of what types of cost - answer✔Prevention costs
Deciding how much to invest in the prevention of defects can be analyzed using what technique
- answer✔Return on quality
The quality control improvement tool which distinguishes between the "important few" and
the "trivial many" is known as what - answer✔Pareto analysis
The quality control improvement tool that resembles a "fishbone" is called what -
answer✔Cause and effect diagram
TQM stands for what - answer✔Total Quality Management
The tool that is useful in documenting the current process is known as what - answer✔A flow
chart
2|Page
11/16/2024 10:16 AM
ODM Midterm Exam Questions With
Correct Answers
A major advantage of job specialization in business is increased (what) - answer✔Productivity
A behavioral approach to job design which increases responsibility for planning and
coordinating tasks is known as what - answer✔Enrichment
The methods analysis chart, which describes the overall sequence of operations,
transportation, storage, delays, and inspection is known as what - answer✔Flow process Chart
One form of long-term team that is increasingly being used, especially in lean production
settings, is what - answer✔Self-Directed
Disadvantages of having global operations are what - answer✔Unskilled labor, import
restrictions, criticism, transportation costs, security costs
Retail businesses often engage in an activity, which is the tendency to locate in close proximity
to one another. What is it - answer✔Clustering
What are some of the location options that management can consider in location planning -
answer✔Expand existing facility, add new location, relocate, do nothing
Which is the last step in the procedure for making location decisions - answer✔Evaluate
alternatives and make a selection
When a location evaluation includes both quantitative and qualitative inputs, what technique
should be used - answer✔Factor rating
The center of gravity method is used to do what to travel time, distance, and costs -
answer✔Minimize
Having facilities, personnel, and operations located around the world is called what -
answer✔Globalization
1|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
The method for evaluating location alternatives that uses composite (weighted-average) scores
is known as - answer✔Factor rating analysis
The quality certification that deals primarily with conformance to customer requirements is
known as what? The standard that deals with the organization's effect on the environment is
called what? - answer✔ISO 9000, ISO 14000
What tools are used for quality management - answer✔Flowcharts, check sheets, histograms,
control charts, pareto analysis, scatter diagram, cause and effect diagram, run charts.
A tool that depicts process variation graphically is known as what - answer✔Control Chart
What are the types of the "costs of quality" - answer✔Apprasial cost, prevention cost and
failure cost
The Deming Prize was established by what or whom - answer✔Japanese
Lost production time, scrap, and rework are examples of what type of cost - answer✔Internal
failure costs
Warranty service, processing of complaints, and costs of litigation are examples of what types
of cost - answer✔External failure costs
Costs of inspectors, testing, test equipment, and labs are examples of what types of cost -
answer✔Appraisal Costs
Quality planning and administration, quality training, and quality control procedures are
examples of what types of cost - answer✔Prevention costs
Deciding how much to invest in the prevention of defects can be analyzed using what technique
- answer✔Return on quality
The quality control improvement tool which distinguishes between the "important few" and
the "trivial many" is known as what - answer✔Pareto analysis
The quality control improvement tool that resembles a "fishbone" is called what -
answer✔Cause and effect diagram
TQM stands for what - answer✔Total Quality Management
The tool that is useful in documenting the current process is known as what - answer✔A flow
chart
2|Page
