©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
MANG 3401 Midterm Exam Study Guide.
Organization - answer✔Collection of people working towards the same goals
Management - answer✔the planning, organizing, leading, and controlling of human and other
resources to achieve organizational goals efficiently and effectively
four parts of the management process - answer✔planning, organizing, leading, controlling
planning - answer✔comprehensive approach that coordinates all assets to achieve company
goals
organizing - answer✔the structure of working relationships in an organization
leading - answer✔articulating a clear vision and energizing and enabling organizational
members so they understand the part they play in achieving organizational goals
controlling - answer✔measuring performance using metrics and taking steps to
improve/maintain
4 management levels - answer✔first-line, middle, top, top management team
first-line manager - answer✔supervises operational employees
middle manager - answer✔Supervises first-line managers and is responsible for finding the best
way to use resources to achieve organizational goals
top manager - answer✔supervises middle managers, creates organizational goals
top management team - answer✔CEO, CFO, CLO, Vice...
Management Skills - answer✔Conceptual, human, technical, core competency
conceptual - answer✔ability to analyze and diagnose a situation and distinguish between cause
and effect
human - answer✔ability to alter, lead, and control behavior or people and groups
technical - answer✔job specific skills, mastery of technique
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11/16/2024 10:16 AM
core competency - answer✔collective set of skills, knowledge, experience
global management - answer✔involves managing business and organizations with interests in
more than one country, outsourcing and insourcing
outsourcing - answer✔components of final products made elsewhere: quality control, shipping
costs, timely delivery, logistical issues
insourcing - answer✔making things in-house, affects employee morale positively: employee-
empowerment, self-management teams, competitive advantage, innovation
Frederick Taylor (1865-1915) - answer✔father of scientific management
Max Weber (1864-1920) - answer✔principles of bureaucracy
Mary Parker Follett - answer✔Mother of scientific management
Douglas McGregor - answer✔theory x and theory y
theory x - answer✔assumes that workers are basically lazy, error-prone, and extrinsically
motivated by money and, thus, should be directed from above.
theory y - answer✔assumes that, given challenge and freedom, workers are motivated to
achieve self-esteem and to demonstrate their competence and creativity.
5 personality traits - answer✔extraversion, negative affectivity, agreeableness,
conscientiousness, openness to experience
extraversion - answer✔tendency to experience positive moods and feel good about other
people
negative affectivity - answer✔tendency to experience negative emotions and moods, feel
distressed, and be critical of oneself and others
agreeableness - answer✔The tendency to get along well with other people.
conscientiousness - answer✔the care a person gives to organization and thoughtfulness of
others; dependability, playing by the rules, being careful
openness to experience - answer✔tendency to be original, have broad interests, be open to a
wide range of stimuli, be daring and take risks
Other Personality Traits - answer✔Internal/External locus of control, self-esteem, need for
achievement, need for affiliation, need for power
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11/16/2024 10:16 AM
internal locus of control - answer✔the tendency to locate responsibility for one's fate within
oneself
external locus of control - answer✔the tendency to locate responsibility for one's fate in
outside forces and to believe one's own behavior has little impact on outcomes
self-esteem - answer✔extent to which an individual feels good about themselves/their
capabilities
need for achievement - answer✔The desire to perform challenging tasks well and to meet one's
own high standards.
need for affiliation - answer✔desire to associate with others, to be part of a group, to form
close and intimate relationships
need for power - answer✔desire to influence, coach, teach, or encourage others to achieve, or
control others
Values - answer✔terminal, instrumental, norms, value system
terminal - answer✔lifelong goal/objective that one seeks
instrumental - answer✔way of behaving, mode of conduct
value system - answer✔the terminal and instrumental values that are guiding principles in an
individual's life
norms - answer✔informal and unwritten codes of conduct
Attitudes - answer✔collection of feelings and beliefs: job satisfaction, organizational
commitment, mood, emotions, emotional intelligence
mood - answer✔feeling/state of mind
emotions - answer✔Intense short-lived feelings/eruptions that go away quickly
emotional intelligence - answer✔ability to understand/manage emotions and moods of self and
others
organizational culture - answer✔the shared set of beliefs, expectations, values, norms, and
work routines that influence how individuals, groups, and teams interact with one another and
cooperate to achieve organizational goals
3|Page
11/16/2024 10:16 AM
MANG 3401 Midterm Exam Study Guide.
Organization - answer✔Collection of people working towards the same goals
Management - answer✔the planning, organizing, leading, and controlling of human and other
resources to achieve organizational goals efficiently and effectively
four parts of the management process - answer✔planning, organizing, leading, controlling
planning - answer✔comprehensive approach that coordinates all assets to achieve company
goals
organizing - answer✔the structure of working relationships in an organization
leading - answer✔articulating a clear vision and energizing and enabling organizational
members so they understand the part they play in achieving organizational goals
controlling - answer✔measuring performance using metrics and taking steps to
improve/maintain
4 management levels - answer✔first-line, middle, top, top management team
first-line manager - answer✔supervises operational employees
middle manager - answer✔Supervises first-line managers and is responsible for finding the best
way to use resources to achieve organizational goals
top manager - answer✔supervises middle managers, creates organizational goals
top management team - answer✔CEO, CFO, CLO, Vice...
Management Skills - answer✔Conceptual, human, technical, core competency
conceptual - answer✔ability to analyze and diagnose a situation and distinguish between cause
and effect
human - answer✔ability to alter, lead, and control behavior or people and groups
technical - answer✔job specific skills, mastery of technique
1|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
core competency - answer✔collective set of skills, knowledge, experience
global management - answer✔involves managing business and organizations with interests in
more than one country, outsourcing and insourcing
outsourcing - answer✔components of final products made elsewhere: quality control, shipping
costs, timely delivery, logistical issues
insourcing - answer✔making things in-house, affects employee morale positively: employee-
empowerment, self-management teams, competitive advantage, innovation
Frederick Taylor (1865-1915) - answer✔father of scientific management
Max Weber (1864-1920) - answer✔principles of bureaucracy
Mary Parker Follett - answer✔Mother of scientific management
Douglas McGregor - answer✔theory x and theory y
theory x - answer✔assumes that workers are basically lazy, error-prone, and extrinsically
motivated by money and, thus, should be directed from above.
theory y - answer✔assumes that, given challenge and freedom, workers are motivated to
achieve self-esteem and to demonstrate their competence and creativity.
5 personality traits - answer✔extraversion, negative affectivity, agreeableness,
conscientiousness, openness to experience
extraversion - answer✔tendency to experience positive moods and feel good about other
people
negative affectivity - answer✔tendency to experience negative emotions and moods, feel
distressed, and be critical of oneself and others
agreeableness - answer✔The tendency to get along well with other people.
conscientiousness - answer✔the care a person gives to organization and thoughtfulness of
others; dependability, playing by the rules, being careful
openness to experience - answer✔tendency to be original, have broad interests, be open to a
wide range of stimuli, be daring and take risks
Other Personality Traits - answer✔Internal/External locus of control, self-esteem, need for
achievement, need for affiliation, need for power
2|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
internal locus of control - answer✔the tendency to locate responsibility for one's fate within
oneself
external locus of control - answer✔the tendency to locate responsibility for one's fate in
outside forces and to believe one's own behavior has little impact on outcomes
self-esteem - answer✔extent to which an individual feels good about themselves/their
capabilities
need for achievement - answer✔The desire to perform challenging tasks well and to meet one's
own high standards.
need for affiliation - answer✔desire to associate with others, to be part of a group, to form
close and intimate relationships
need for power - answer✔desire to influence, coach, teach, or encourage others to achieve, or
control others
Values - answer✔terminal, instrumental, norms, value system
terminal - answer✔lifelong goal/objective that one seeks
instrumental - answer✔way of behaving, mode of conduct
value system - answer✔the terminal and instrumental values that are guiding principles in an
individual's life
norms - answer✔informal and unwritten codes of conduct
Attitudes - answer✔collection of feelings and beliefs: job satisfaction, organizational
commitment, mood, emotions, emotional intelligence
mood - answer✔feeling/state of mind
emotions - answer✔Intense short-lived feelings/eruptions that go away quickly
emotional intelligence - answer✔ability to understand/manage emotions and moods of self and
others
organizational culture - answer✔the shared set of beliefs, expectations, values, norms, and
work routines that influence how individuals, groups, and teams interact with one another and
cooperate to achieve organizational goals
3|Page
