©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
MANG 2790 Midterm Exam Questions With
Correct Answers
Communication - answer✔is the process of transferring information and meaning between
senders and receivers, using one or more media and communication channels.
The essence of communication is sharing— providing data, information, insights, and
inspiration in an exchange that benefits both
you and the people with whom you are communicating
what communication aspect of many employees frustrates employers? - answer✔A person fails
to have communication to other employers which cause conflict with each other.
five characteristics of effective messages - answer✔1. Provide practical information
2. Give facts rather than vague impressions
3. Present information in a concise, efficient manner
4. Clarify expectations and responsibilites
5. Offer compelling, persuasive arguments and reccomendations.
Professionalism - answer✔Professionalism is performing of a person with high qualitity level
and conducting oneself with pride and purpose.
five skills employers expect from their employees - answer✔1. Know how to recognize
revalvant informations by using efficient search techniques to gather reliable informations.
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11/16/2024 10:16 AM
2. Organize information and ideas logically and completely.
3. Always happy to listen to others.
4. Usage of high quality of grammar, spelling, writing, and speaking
5. Critical thinking by having ability to gather evidence completely and objectively to form a
logical conclusion and make recommendations
Formal communication - answer✔define by the relationship between various job position in the
organization.. The messages can flow upward, downward, or horizontal between the different
position of employeers in the company.
Ex: president, vice president, accounting manager, and sale director.
Informal communication - answer✔network is refer to as grapevine or rumor mill, which
emcompasess all communication that occurs outside of the formal network.
For example, some of it takes place when formal network doesn't provide information the
employees want.
why communication skills are important? - answer✔Improving your communication skills may
be the single most important step you can take in your career.
You can have the greatest ideas in the world, but they're no good to your company or your
career if you can't express them clearly and persuasively. Some jobs, such as sales and
customer support, are primarily about communicating. In fields such as engineering or finance,
you often need to share complex ideas with executives, custom- ers, and colleagues, and your
ability to connect with people outside your field can be as important as your technical expertise
List three directions that formal communication can go - answer✔downward,
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11/16/2024 10:16 AM
upward,
horizontal communications
Audience-centered approach, or the "You" attitude - answer✔Audience-centered approach
involves the understanding and respecting the members of your audience and making effort to
get your message across in a way that is meaningful to them.
etiquette - answer✔Etiquette is the expect norm of behaviors in a particular situation. It is
basically the way you express yourself effect your influence to your success company.
8 steps in the communication process - answer✔1. Sender has an idea
2. Sender encodes that idea in a message
3. Sender produces that message in a medium
4. Sender transmits the message through a channel
5. Audience receives the message
6. Audience decodes the messages
7. Audience responds to the messages
8. Audience might also provide feedback to the sender
What factors can influence how an audience "decodes" a message? - answer✔The events need
to occur for an audience to respond appropriately are long term memory that can be done
actively or passively.
3|Page
11/16/2024 10:16 AM
MANG 2790 Midterm Exam Questions With
Correct Answers
Communication - answer✔is the process of transferring information and meaning between
senders and receivers, using one or more media and communication channels.
The essence of communication is sharing— providing data, information, insights, and
inspiration in an exchange that benefits both
you and the people with whom you are communicating
what communication aspect of many employees frustrates employers? - answer✔A person fails
to have communication to other employers which cause conflict with each other.
five characteristics of effective messages - answer✔1. Provide practical information
2. Give facts rather than vague impressions
3. Present information in a concise, efficient manner
4. Clarify expectations and responsibilites
5. Offer compelling, persuasive arguments and reccomendations.
Professionalism - answer✔Professionalism is performing of a person with high qualitity level
and conducting oneself with pride and purpose.
five skills employers expect from their employees - answer✔1. Know how to recognize
revalvant informations by using efficient search techniques to gather reliable informations.
1|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
2. Organize information and ideas logically and completely.
3. Always happy to listen to others.
4. Usage of high quality of grammar, spelling, writing, and speaking
5. Critical thinking by having ability to gather evidence completely and objectively to form a
logical conclusion and make recommendations
Formal communication - answer✔define by the relationship between various job position in the
organization.. The messages can flow upward, downward, or horizontal between the different
position of employeers in the company.
Ex: president, vice president, accounting manager, and sale director.
Informal communication - answer✔network is refer to as grapevine or rumor mill, which
emcompasess all communication that occurs outside of the formal network.
For example, some of it takes place when formal network doesn't provide information the
employees want.
why communication skills are important? - answer✔Improving your communication skills may
be the single most important step you can take in your career.
You can have the greatest ideas in the world, but they're no good to your company or your
career if you can't express them clearly and persuasively. Some jobs, such as sales and
customer support, are primarily about communicating. In fields such as engineering or finance,
you often need to share complex ideas with executives, custom- ers, and colleagues, and your
ability to connect with people outside your field can be as important as your technical expertise
List three directions that formal communication can go - answer✔downward,
2|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
upward,
horizontal communications
Audience-centered approach, or the "You" attitude - answer✔Audience-centered approach
involves the understanding and respecting the members of your audience and making effort to
get your message across in a way that is meaningful to them.
etiquette - answer✔Etiquette is the expect norm of behaviors in a particular situation. It is
basically the way you express yourself effect your influence to your success company.
8 steps in the communication process - answer✔1. Sender has an idea
2. Sender encodes that idea in a message
3. Sender produces that message in a medium
4. Sender transmits the message through a channel
5. Audience receives the message
6. Audience decodes the messages
7. Audience responds to the messages
8. Audience might also provide feedback to the sender
What factors can influence how an audience "decodes" a message? - answer✔The events need
to occur for an audience to respond appropriately are long term memory that can be done
actively or passively.
3|Page
