©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
MANG 2790 Exam 4 Questions With Correct
Answers
When making a routine request, you should? - answer✔assume that the audience is willing to
comply.
In the body of a routine request, you should - answer✔Explain and justify your request
When making claims or requesting adjustments, you should begin by, - answer✔providing a
straightforward explanation of what the problem is
Routine, positive messages should do all of the following except - answer✔use an indirect
approach
In most companies, news releases are - answer✔prepared or supervised by specially trained
writers in the public relations department
______________ are brief personal messages written to comfort someone after the death of a
loved one - answer✔Condolence letters
In the closing section of a routine request, __________ would be out of place - answer✔asking
a series of questions
which of the following would be the best opening for a routine request? - answer✔Please send
me summary of the eastern region's sales data for April
In the direct approach to writing a routine request, state the main idea - answer✔when you
open the message
When you're writing a routine reply to a positive message, your readers will generally be
____________ what you have to say, so you can use the ________ in your reply -
answer✔interested in; direct approach
Due to potential legal problems, many companies have a policy that prevents employees from
providing recommendation letters - answer✔True
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11/16/2024 10:16 AM
MANG 2790 Exam 4 Questions With Correct
Answers
When making a routine request, you should? - answer✔assume that the audience is willing to
comply.
In the body of a routine request, you should - answer✔Explain and justify your request
When making claims or requesting adjustments, you should begin by, - answer✔providing a
straightforward explanation of what the problem is
Routine, positive messages should do all of the following except - answer✔use an indirect
approach
In most companies, news releases are - answer✔prepared or supervised by specially trained
writers in the public relations department
______________ are brief personal messages written to comfort someone after the death of a
loved one - answer✔Condolence letters
In the closing section of a routine request, __________ would be out of place - answer✔asking
a series of questions
which of the following would be the best opening for a routine request? - answer✔Please send
me summary of the eastern region's sales data for April
In the direct approach to writing a routine request, state the main idea - answer✔when you
open the message
When you're writing a routine reply to a positive message, your readers will generally be
____________ what you have to say, so you can use the ________ in your reply -
answer✔interested in; direct approach
Due to potential legal problems, many companies have a policy that prevents employees from
providing recommendation letters - answer✔True
1|Page
