ITIL JASON DION QUESTIONS AND ANSWERS
groups in order to establish more robust communication across the staff? - Answers-
Collaborate and promote visibility
What refers to the process of improving and increasing the efficiency of a process or
service? - Answers- Optimization
The '_____________' dimension of a service covers roles and responsibilities, formal
organizational structures, culture, and required staffing and competencies, all of which
are related to the creation, delivery, and improvement of a service. - Answers-
organization and people
What is the purpose of the 'change enablement' practice? - Answers- Change
enablement is the practice of ensuring that risks are properly assessed, authorizing
changes to proceed and managing a change schedule in order to maximize the number
of successful IT changes.
What is the purpose of the 'deployment management' practice? - Answers- Deployment
management is the practice of moving new or changed hardware, software,
documentation, processes, or any other service component to live environments.
What is the purpose of the 'service level management' practice? - Answers- Service
level management is the practice of setting clear business-based targets for service
performance so that the delivery of a service can be properly assessed, monitored, and
managed against these targets.
What is defined as the practice of planning and managing the full lifecycle of all IT
assets? - Answers- IT asset management
?] management is the practice of minimizing the negative impact of incidents by
restoring normal service operation as quickly as possible. - Answers- Incident
___________refers to the activities performed by an organization to provide services,
which includes management of resources configured to deliver the service, access to
these resources for users, fulfillment of the agreed service actions, service performance
management, and continual improvement (and may also include the supply of goods). -
Answers- Servoce Provisioning
may simultaneously be removed from a service consumer and imposed on a service
provider. For example, outsourcing a service to a service provider may remove the need
for the consumer to have their own IT infrastructure, but it may require them to install a
faster Internet connection to reach the service provider's servers instead. - Answers-
Costs
groups in order to establish more robust communication across the staff? - Answers-
Collaborate and promote visibility
What refers to the process of improving and increasing the efficiency of a process or
service? - Answers- Optimization
The '_____________' dimension of a service covers roles and responsibilities, formal
organizational structures, culture, and required staffing and competencies, all of which
are related to the creation, delivery, and improvement of a service. - Answers-
organization and people
What is the purpose of the 'change enablement' practice? - Answers- Change
enablement is the practice of ensuring that risks are properly assessed, authorizing
changes to proceed and managing a change schedule in order to maximize the number
of successful IT changes.
What is the purpose of the 'deployment management' practice? - Answers- Deployment
management is the practice of moving new or changed hardware, software,
documentation, processes, or any other service component to live environments.
What is the purpose of the 'service level management' practice? - Answers- Service
level management is the practice of setting clear business-based targets for service
performance so that the delivery of a service can be properly assessed, monitored, and
managed against these targets.
What is defined as the practice of planning and managing the full lifecycle of all IT
assets? - Answers- IT asset management
?] management is the practice of minimizing the negative impact of incidents by
restoring normal service operation as quickly as possible. - Answers- Incident
___________refers to the activities performed by an organization to provide services,
which includes management of resources configured to deliver the service, access to
these resources for users, fulfillment of the agreed service actions, service performance
management, and continual improvement (and may also include the supply of goods). -
Answers- Servoce Provisioning
may simultaneously be removed from a service consumer and imposed on a service
provider. For example, outsourcing a service to a service provider may remove the need
for the consumer to have their own IT infrastructure, but it may require them to install a
faster Internet connection to reach the service provider's servers instead. - Answers-
Costs
