Cintas SSR Certification Role Play Practice Questions and Answers 100% Pass

Cintas SSR Certification Role Play Practice Questions and Answers 100% Pass What are all of these extra charges? (make up & emblem) - ANSWER-I can see why you would be asking about these charges. (E) Just to be clear, you're talking about the charges for the new employees we add last month? (C) Besides these charges is there anything else going on? (I) These charges are for the makeup and emblems for your new employees. You're not part of our Advantages Program so every time you add or make changes to a current employee you're going to incur a fee. I would recommend you sign up for the program so we don't run into this in the future. I'll even credit off these current charges. What do you say? (R) Why do I have to pay for a uniform when it's stained? I thought it was covered as part of the service. - ANSWER-That's a great question. (E) Are you talking about this charge right here? (C) Besides this charge is there any other questions you may have? (I) Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 2/9 Our service only covers normal wear and tear not damages. We do offer an advantage program that would cover things like this as well as emblem and garment prep charges when you are adding or making changes to an employee. (R) One of my employees stopped the uniform program a few weeks ago, but was charged for missing shirts. I know he turned everything in. - ANSWER-I can see why you would bring that to my attention. (E) Are you talking about this charge under Mike Smith? (C) Is there anything else besides this charge for Mike's shirts? (I) So when we stopped Mike last month I conducted an inventory of what was in the dirties and in his lockers and gave you the Tru-count variance report remember? So at the time I informed you he was missing 5 shirts and since you are usually in the field when I'm here, I've been highlighting them every week on your invoice. We only received 3 shirts so that's why you got charged for 2 of them. I'm going on vacation for 2 weeks and want to put my uniforms on hold. - ANSWER-I can see why you would like to do that. Where you headed to? Very nice. (E) Let me get this straight you want to know if you can put you uniforms on hold while you're on vacations? (C) Besides putting you're uniforms on hold is there anything else we need to address? (I) Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 3/9 Unfortunately we can't do that. Since your uniforms are unique to you we wouldn't be able to rent them to anyone else. Also your price is based on even billing which is receiving a bill 52 weeks a year. You can think of just like one of you utility bill, you cant put those on hold either. Make sense? One of my employees just received his uniforms and they are used. The sale rep told me we would all get new uniforms. - ANSWER-Thanks for bringing that to my attention. (E) Just to be clear you are expecting new uniforms every time you add an employee? (C) Beside the new uniforms when adding employees is there anything else going on? (I) New garment are only provided during the initial set up. When adding new employees or making changes to current employees the garments will be from our stockroom. How can I let you know when I have garments that need to be repaired if I don't see you every week? - ANSWER-That's a good question. (E) Just to be clear you would like to know how you can let me know when you need repairs since we don't see each other each week? (C) Besides the repairs and us missing each other is there anything else you need help with? (I) Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 4/9 So repairs are a quick fix, we have repair tags and bags on the side for you lockers you can fill out for any repairs. But is a better time or day for your delivery so we can catch up each week? (R) Every week my employees turn in uniforms but don't get the same # back. I'm tired of seeing them in T-shirts and jeans the day before delivery. - ANSWER-Thank you for bringing that to my attention. (E) Just to be clear you want to know why your employees run out of uniforms the day before your delivery? (C) Besides the shortages is there anything else going on? (I) That's a little strange because I monitor your inventory weekly with our scanning reports. I'm going to take an inventory before I leave of what is in the dirties and in their lockers, is your team working OT or taking uniforms home? OT we can up the inventory. Unifrom taken home explain the risk of loss. Manage varian