Cintas HRM Certification Exam Study Questions and Answers 100% Pass

Cintas HRM Certification Exam Study Questions and Answers 100% Pass What are the 3 elements of the Cintas Culture - ANSWER-1. Principle Objective 2. Corporate Character 3. Management System Recite the Principle Objective - ANSWER-We will exceed our customer's expectations to maximize the long term value of Cintas for it's shareholders and working partners. What are some ways you can ensure the Cintas Corporate Culture is kept alive at your location? - ANSWER-Leading by example, talking about/teaching about our culture, meticulous hiring, Reading spirit is the difference, Spirit Days, Engagement and Endearment events. Provide an Outline of the Cintas Vision - ANSWER-1. To be recognized as a company that insists on honesty and integrity in everything we do. 2. To have a talented, diverse, and engaged team of partners who work safely, are compatible with our culture and enjoy what they do. 3. To constantly increase our market share in each of our businesses. Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 2/22 4. To penetrate our customer base with all the products and services we provide. 5. To take advantage of international expansion opportunities where markets provide for long term profitable growth 6. To identify additional products and services so that we can ultimately provide a product or service to every business in North America. On the Corporate WOR what are the numbers that are important for an HR leader to know? - ANSWER-Total Revenue, Net Income, New Business, Internal Growth, Projections Using the WOR, how do you know if your location is "Winning the Week"? - ANSWER-Actual vs. Projections Describe how a Salary Justification Form (SJF) gets approved. - ANSWER- Completed by the Hiring Manager, Sent to Comp, FLA and SLA for review and approval What are the qualification for OAA and who qualifies? - ANSWER-Top 50 locations Internal Growth Min. - Must be 8% Profit before selling Min. - 23%+ Accounting Audit: 80%+ Min Revenue: $8 Mil Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 3/22 TIR - 2.75 or less Total Recurring Rental New Business - Meets or exceeds projections OR 15% contribution OAA Policy Number - ANSWER-C - 116 Describe the Sales Commission Plan - ANSWER-S - 2210. The base is 41000, 13 week training period. You make commission on everything you sell. The multiplier is based on what items you sell (garments higher multiplier), car package How can a sales partner maximize their compensation - ANSWER-Bonus structure - tiered payouts When is commission paid out? - ANSWER-Monthly - typically paid out on the 3rd Friday of the month. Where can you find the qualifying information for Sales Summit? - ANSWER-S - 2215 Exhibit A Are there any disqualifies for Sales Summit? - ANSWER-If a partner has an at-fault auto accident. What is a sales Captain? - ANSWER-Policy S - 2504 The captain's club is a development program for peak performers. The intent is to provide specific leadership development. Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 4/22 How does a partner become a sales captain? - ANSWER-The Sales Rep must be nominated by Sales Manager, Application form (S-2405 Exhibit A) completed and submitted by the applicant, Letter of recommendation from GM, Interview with Captain's club selection committee (sales direction and sales VP), Sales VP to conduct Field Ride with the Captain's Club Candidate. What is RBS? - ANSWER-Requirement Based Selling - It's a tailored approach to meet a specific customer's needs. For an SSR, what are seconds that count? - ANSWER-Taking the time to make a lasting impression with a customer. You can use the GREAT model: Greet the Customer Reach out the the Right Contact Explaining the Service Ask if there is anything else Cintas can do for them, Thanking the customer Please state the SSR Pay Plan Policy number applicable to your location. - ANSWER-R -3702 Describe the SSR Pay Plan as if you are talking to a SSR candidate. - ANSWER- Hourly during phase 1, then partner will move to a base+commission pay plan,