MGNT102 EXAM GUIDE WITH
COMPLETE SOLUTION
Process of communication - ANSWER Sender
Encoding message
Communication
Noise
channel
Receiver
Decoding message
Noise
Feedback
types of noise - ANSWER physical, physiological, psychological, semantic
physical noise - ANSWER any sound that prevents a person from being heard
physiological noise - ANSWER Message interference that results from bodily
discomfort.
psychological noise - ANSWER internal distractions based on thoughts,
feelings, or emotional reactions to symbols
semantic noise - ANSWER interference caused by words that trigger strong
negative feelings against the speaker or the content of the speech
, Channels - ANSWER means of conveying and receiving messages
Berlo's SMCR Model - ANSWER source, message, channel, receiver
Dance's Helical Model - ANSWER Bottom of the Helix is small, as it moves up
it becomes larger. Reminds us that the communication process is slow
moving and building on the past.
context of communication - ANSWER the environment in which
communication takes place
dwyer's model of communication - ANSWER considers perception of parties,
context, channels, non-verbal cues
Shannon-Weaver Model - ANSWER information source, the message, the
receiver, the sender, the channel, the signal and any noise that may interrupt
the communication process
verbal messages - ANSWER messages that use words to create meaning
nonverbal communication - ANSWER communication using body
movements, gestures, and facial expressions rather than speech
message congruity - ANSWER extent to which a message is internally
consistent and fits surrounding information
universal communication - ANSWER Universally used; crying, smiling,
laughing
cultural communication - ANSWER communication patterns within a specific
community
personal communication - ANSWER Individual ticks/mannerisms
Kinesics - ANSWER body language
COMPLETE SOLUTION
Process of communication - ANSWER Sender
Encoding message
Communication
Noise
channel
Receiver
Decoding message
Noise
Feedback
types of noise - ANSWER physical, physiological, psychological, semantic
physical noise - ANSWER any sound that prevents a person from being heard
physiological noise - ANSWER Message interference that results from bodily
discomfort.
psychological noise - ANSWER internal distractions based on thoughts,
feelings, or emotional reactions to symbols
semantic noise - ANSWER interference caused by words that trigger strong
negative feelings against the speaker or the content of the speech
, Channels - ANSWER means of conveying and receiving messages
Berlo's SMCR Model - ANSWER source, message, channel, receiver
Dance's Helical Model - ANSWER Bottom of the Helix is small, as it moves up
it becomes larger. Reminds us that the communication process is slow
moving and building on the past.
context of communication - ANSWER the environment in which
communication takes place
dwyer's model of communication - ANSWER considers perception of parties,
context, channels, non-verbal cues
Shannon-Weaver Model - ANSWER information source, the message, the
receiver, the sender, the channel, the signal and any noise that may interrupt
the communication process
verbal messages - ANSWER messages that use words to create meaning
nonverbal communication - ANSWER communication using body
movements, gestures, and facial expressions rather than speech
message congruity - ANSWER extent to which a message is internally
consistent and fits surrounding information
universal communication - ANSWER Universally used; crying, smiling,
laughing
cultural communication - ANSWER communication patterns within a specific
community
personal communication - ANSWER Individual ticks/mannerisms
Kinesics - ANSWER body language
