Cintas Certification Test Study
Guide(Location 756)/Complete Q’s and A’s
Who is the Group Vice President? - -James Dawe
- Territory Senior Vice President - -Jim Rozakis
- HR director - -Sandra Gash
- President and COO - -Todd Schneider
- CEO - -Scott Farmer
- Sales Manager - -Josh Ross, Gino
- Regional Sales VP - -Kevin Cashman
- Vice President of Sales - -Wendy May
- Plant Manager - -Alessandro Torri
- Stockroom Supervisor - -Rebecca Gomes
- 2nd Shift Supervisor - -Dave Marzan
- Service Support Team - -Service Supervisors, Manager, and Customer
Service
- What is the Principal Objective? - -Exceed customer's expectations by
maximizing the long term value of Cintas for its shareholders and working
partners.
- What are the elements of our Corporate Character? - -Professional,
Thorough, High Principles& Moral Values, Spartan approach.
- How the review process works at Cintas - -Partner receives a review every
six months for the first two years they report to the same
supervisor/manager.
- What are typical uniform customer buying motives? - -Image, ID/Security,
Soil Protection, Sanitation, Safety, Quality
- What does "competitive urgency" mean? - -Attending to every detail of our
business with a sense of urgency, enthusiasm, professionalism, and
thoroughness.
, - What is Cintas open communication process? - -Partners are encouraged
to discuss any issues with their supervisor. If their supervisor is unable to
resolve they should seek out their supervisors' manage, them the HR
manager, the location safety and improvement committee and then the GM.
- What are typical FS buying motives? - -Soil Protection, Sanitation, Safety,
Image and Appearance, Comfort under foot, Trap Moisture.
- Why do companies rent FS products? - -Large Offerings, Reduce
depreciation, control housekeeping costs
- Why is our market reputation so important ? - -Customer tells 11 people
when they have a problem or bad experience.
- How can you increase your chances of customers staying with Cintas? - -
More products/services they have, the less likely they are to leave.
- What are 4 Service Quality Absolutes? - -Customers want their
uniforms/products, they want them clean, they want them functional and
correct number, they want to like and depend on service provider.
- What are components of the SSR pay plan? - -Base Pay, Route
Commission, Renewal Bonus, Catalog bonuses, Premium Pay
- Why is the soil separation a SSR does important to our customers? - -
Proper soil separation is a key ingredient to getting the customers products
properly cleaned.
- Why is having an organized truck important? - -Helps to eliminate the
possibility of delivery errors, forgetting products. A clean cab is
representative of an organized and efficient SSR.
- Why is having a neat delivery area important ? - -The SSR should look at
the delivery area as the customers property but the SSR is responsible for
keeping it organized.
- What is a bulk load sheet ? - -Daily report that tells Service Support team
all the bulk(non-garment) products to be loaded on the route.
- If you credit a bulk item charge at a customer, where will the that
information show up? - -Route Sales Sheet and/ or Net Billings Percent
- Importance of Net Billings. - -Cintas want to realize 100% of their Billings
with each customer. Periodically a situation may arise where a credit is dure
Guide(Location 756)/Complete Q’s and A’s
Who is the Group Vice President? - -James Dawe
- Territory Senior Vice President - -Jim Rozakis
- HR director - -Sandra Gash
- President and COO - -Todd Schneider
- CEO - -Scott Farmer
- Sales Manager - -Josh Ross, Gino
- Regional Sales VP - -Kevin Cashman
- Vice President of Sales - -Wendy May
- Plant Manager - -Alessandro Torri
- Stockroom Supervisor - -Rebecca Gomes
- 2nd Shift Supervisor - -Dave Marzan
- Service Support Team - -Service Supervisors, Manager, and Customer
Service
- What is the Principal Objective? - -Exceed customer's expectations by
maximizing the long term value of Cintas for its shareholders and working
partners.
- What are the elements of our Corporate Character? - -Professional,
Thorough, High Principles& Moral Values, Spartan approach.
- How the review process works at Cintas - -Partner receives a review every
six months for the first two years they report to the same
supervisor/manager.
- What are typical uniform customer buying motives? - -Image, ID/Security,
Soil Protection, Sanitation, Safety, Quality
- What does "competitive urgency" mean? - -Attending to every detail of our
business with a sense of urgency, enthusiasm, professionalism, and
thoroughness.
, - What is Cintas open communication process? - -Partners are encouraged
to discuss any issues with their supervisor. If their supervisor is unable to
resolve they should seek out their supervisors' manage, them the HR
manager, the location safety and improvement committee and then the GM.
- What are typical FS buying motives? - -Soil Protection, Sanitation, Safety,
Image and Appearance, Comfort under foot, Trap Moisture.
- Why do companies rent FS products? - -Large Offerings, Reduce
depreciation, control housekeeping costs
- Why is our market reputation so important ? - -Customer tells 11 people
when they have a problem or bad experience.
- How can you increase your chances of customers staying with Cintas? - -
More products/services they have, the less likely they are to leave.
- What are 4 Service Quality Absolutes? - -Customers want their
uniforms/products, they want them clean, they want them functional and
correct number, they want to like and depend on service provider.
- What are components of the SSR pay plan? - -Base Pay, Route
Commission, Renewal Bonus, Catalog bonuses, Premium Pay
- Why is the soil separation a SSR does important to our customers? - -
Proper soil separation is a key ingredient to getting the customers products
properly cleaned.
- Why is having an organized truck important? - -Helps to eliminate the
possibility of delivery errors, forgetting products. A clean cab is
representative of an organized and efficient SSR.
- Why is having a neat delivery area important ? - -The SSR should look at
the delivery area as the customers property but the SSR is responsible for
keeping it organized.
- What is a bulk load sheet ? - -Daily report that tells Service Support team
all the bulk(non-garment) products to be loaded on the route.
- If you credit a bulk item charge at a customer, where will the that
information show up? - -Route Sales Sheet and/ or Net Billings Percent
- Importance of Net Billings. - -Cintas want to realize 100% of their Billings
with each customer. Periodically a situation may arise where a credit is dure
