Cintas Training Certification
Questions and Answers Fully
Solved.
What are the four components of corporate character and their meaning? - -
Professionalism - self disciplined: controls emtions, organized, continuously
learning
Ethical Standards - portrays unquestionable integrity, gies honest, and
accurate accounting of themselves and others
Positive Discontent - never satisfied with the status quo, views change
positively, always looking for opportunities to improve themselves &
business
Competitive Urgency - tending to every detail with a sense of urgency,
enthusiasm, and thoroughness as if failure to do so would result in the loss of
a customer or partner
- Whay do we have policies and procedures and what are some of the
reasons for establishing them? - -- policies provide documentation on how to
deal with certain recurring situations, problems, or tasks
- training new partners
- creating a common dialouge
- provides managers with decision-making ranges
- provides top management with control over the buisness
enables management to use the "one-best method"
- What is our principle objective? - -We will exceed our customers
expectations by maximizing the long-term value of cintas for our
shareholders and working partners
- What are the 4 quality absolutes? - -1. customers want their uniforms on
time
2. they want their uniforms functional
3. They want their uniforms clean
4. they want to like and depend on their service provider
- Provide 5 ways of introducing our traffic mat to a customer - -noticing a
new building on a customers property, noticing dirty entry ways,
- Provide 5 ways introducing our microfiber product to a customer? What
would be some of their business that would fit this product? What colors are
used where? - -Gray/Green: automotive/industrial Blue: health care Orange:
restrooms White: food service
, - What is VPP and what does it mean to you? - -Voluntary Protection
Program - given out by OSHA; recognizes employers and their employees for
having an outstanding safety system in place and maintaining injury and
illness rates below the national average.
- How do you impact our safety goals at our location? - -communicating
near-miss, being aware and not complacent on route, following PPE
standards, smith driver 5 keys
- What is the procedure for reporting an accident on the route and what
items are required to be on hand? - --turn on hazards and put out safety
triangles
- check on the status of any occupants/other vehicles (call 911)
-report the accident to the police
-call supervisor
- exchange insurance and contact information with anyone else involved in
the accident
- take pictures of vehicle damage, property damage, and skid marks
- fill out the vehicle accident report guide
- supervisor must complete the vehicle accident investigation
- supervisor must contact Xchanging insurance provider
- driver must take drug screen within 24 hours of the accident
- complete an ishikawa within 48 hours of the accident
- turn in all paperwork to your HSE coordinator
- What is the repair process for a customer's garments? - --Customer/SSR
fills out orange repair tag
-garment is the placed in the repair bin
-repairs include replacing buttons and patching small holes/tears (smaller
than a quarter)
- What type of repairs are we able to perform in the stockroom? - -tears
smaller than a quarter
- What repairs are we unable to perform? - -bigger than a quarter, zippers,
buttons on jeans
- Can we repair FR garments? - -No
- Explain all the garment grades and how each one can affect material cost?
- -A: brand new garments B: like-new C: slightly used, but like new S: could
contain some staining but usable garments (stock room, no new cost) D:
stained and possibly patched but usable for rough wear accounts
(stockroom, no new cost)
Questions and Answers Fully
Solved.
What are the four components of corporate character and their meaning? - -
Professionalism - self disciplined: controls emtions, organized, continuously
learning
Ethical Standards - portrays unquestionable integrity, gies honest, and
accurate accounting of themselves and others
Positive Discontent - never satisfied with the status quo, views change
positively, always looking for opportunities to improve themselves &
business
Competitive Urgency - tending to every detail with a sense of urgency,
enthusiasm, and thoroughness as if failure to do so would result in the loss of
a customer or partner
- Whay do we have policies and procedures and what are some of the
reasons for establishing them? - -- policies provide documentation on how to
deal with certain recurring situations, problems, or tasks
- training new partners
- creating a common dialouge
- provides managers with decision-making ranges
- provides top management with control over the buisness
enables management to use the "one-best method"
- What is our principle objective? - -We will exceed our customers
expectations by maximizing the long-term value of cintas for our
shareholders and working partners
- What are the 4 quality absolutes? - -1. customers want their uniforms on
time
2. they want their uniforms functional
3. They want their uniforms clean
4. they want to like and depend on their service provider
- Provide 5 ways of introducing our traffic mat to a customer - -noticing a
new building on a customers property, noticing dirty entry ways,
- Provide 5 ways introducing our microfiber product to a customer? What
would be some of their business that would fit this product? What colors are
used where? - -Gray/Green: automotive/industrial Blue: health care Orange:
restrooms White: food service
, - What is VPP and what does it mean to you? - -Voluntary Protection
Program - given out by OSHA; recognizes employers and their employees for
having an outstanding safety system in place and maintaining injury and
illness rates below the national average.
- How do you impact our safety goals at our location? - -communicating
near-miss, being aware and not complacent on route, following PPE
standards, smith driver 5 keys
- What is the procedure for reporting an accident on the route and what
items are required to be on hand? - --turn on hazards and put out safety
triangles
- check on the status of any occupants/other vehicles (call 911)
-report the accident to the police
-call supervisor
- exchange insurance and contact information with anyone else involved in
the accident
- take pictures of vehicle damage, property damage, and skid marks
- fill out the vehicle accident report guide
- supervisor must complete the vehicle accident investigation
- supervisor must contact Xchanging insurance provider
- driver must take drug screen within 24 hours of the accident
- complete an ishikawa within 48 hours of the accident
- turn in all paperwork to your HSE coordinator
- What is the repair process for a customer's garments? - --Customer/SSR
fills out orange repair tag
-garment is the placed in the repair bin
-repairs include replacing buttons and patching small holes/tears (smaller
than a quarter)
- What type of repairs are we able to perform in the stockroom? - -tears
smaller than a quarter
- What repairs are we unable to perform? - -bigger than a quarter, zippers,
buttons on jeans
- Can we repair FR garments? - -No
- Explain all the garment grades and how each one can affect material cost?
- -A: brand new garments B: like-new C: slightly used, but like new S: could
contain some staining but usable garments (stock room, no new cost) D:
stained and possibly patched but usable for rough wear accounts
(stockroom, no new cost)
