Cintas ssr certification Exam/98
Questions and Answers
What is CRF? - -Customer request form
- What is uniform advantage? - -Alternative to paying for damaged/destroy
garments
- When should discuss accounts receivable with a customer - -30 days past
due
- Which is not a typical uniform buying motive? - -Casual Friday
- How often do you complete Smith Training? - -Quarterly
- Five keys for Smith Driving? - -Aim high in steering
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
- What makes up customers total inventory? - -Garments in their
possession. Garments in our possession
- Which of the following is not components that make up A/R funds? - -45
days past due.
- Minimum expectation for Accounts Receivables? - -Less than 5%
- Who is responsible for appearance and upgrading of garments? - -The ssr
- Highest you can achieve in net billing? - -100% why is this a question?
- If a customer turns in 90 out of 100, what should you do? - -L/R the
remaining ten
- Which is not a standard delivery frequency? - -Every third week.
- What does GRF mean? - -Garment request form
- What are out of service garments? - -Garments returned for cleaning,
grading, and storage until needed
- What two items should the ssr always have? - -Pen and paper
, - What is a good alternative to measuring? - -Size samples
- Standard term of Cintas agreement? - -60 months
- Which is not standard company type? - -L ten X-- embroidery and screen
printing
- Which is not component of creating raving fans? - -Customers who are
"very satisfied/definitely recommend" cintas
- Which is not a sleeve length description? - -MT- muscle shirt
- What tool helps you find status on your garment requests? - -Garment
audit trail
- Who is a good competitor and why? - -Aramark--local plant
- Poor competition and why? - -Ameripride--no plant
- If customer pays by check, what information goes on it? -
-Rt/day/customer number/invoice number
- Briefly describe customer on boarding process - -Showing customers how
we track garments turned in and delivered to build their trust in us.
- TorF? AR% kpi includes money at 30/60/90+ days? - -False. Only at
30/60/90
- TorF? Transition of trust must include the sales rep and ssr? - -True.
- TorF? There are three types of national accounts. - -False. Voluntary and
mandatory
- TorF? MLRA means multi location rental agreement. - -True
- TorF? I can make price changes under GM lock control - -False
- TorF? Soil separation is not important to maintaining quality of my
garments - -False
- TorF? Maintenance code A means add on - -True
- TorF? Maintenance code W means wash again - -False. Wear upgrade
Questions and Answers
What is CRF? - -Customer request form
- What is uniform advantage? - -Alternative to paying for damaged/destroy
garments
- When should discuss accounts receivable with a customer - -30 days past
due
- Which is not a typical uniform buying motive? - -Casual Friday
- How often do you complete Smith Training? - -Quarterly
- Five keys for Smith Driving? - -Aim high in steering
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
- What makes up customers total inventory? - -Garments in their
possession. Garments in our possession
- Which of the following is not components that make up A/R funds? - -45
days past due.
- Minimum expectation for Accounts Receivables? - -Less than 5%
- Who is responsible for appearance and upgrading of garments? - -The ssr
- Highest you can achieve in net billing? - -100% why is this a question?
- If a customer turns in 90 out of 100, what should you do? - -L/R the
remaining ten
- Which is not a standard delivery frequency? - -Every third week.
- What does GRF mean? - -Garment request form
- What are out of service garments? - -Garments returned for cleaning,
grading, and storage until needed
- What two items should the ssr always have? - -Pen and paper
, - What is a good alternative to measuring? - -Size samples
- Standard term of Cintas agreement? - -60 months
- Which is not standard company type? - -L ten X-- embroidery and screen
printing
- Which is not component of creating raving fans? - -Customers who are
"very satisfied/definitely recommend" cintas
- Which is not a sleeve length description? - -MT- muscle shirt
- What tool helps you find status on your garment requests? - -Garment
audit trail
- Who is a good competitor and why? - -Aramark--local plant
- Poor competition and why? - -Ameripride--no plant
- If customer pays by check, what information goes on it? -
-Rt/day/customer number/invoice number
- Briefly describe customer on boarding process - -Showing customers how
we track garments turned in and delivered to build their trust in us.
- TorF? AR% kpi includes money at 30/60/90+ days? - -False. Only at
30/60/90
- TorF? Transition of trust must include the sales rep and ssr? - -True.
- TorF? There are three types of national accounts. - -False. Voluntary and
mandatory
- TorF? MLRA means multi location rental agreement. - -True
- TorF? I can make price changes under GM lock control - -False
- TorF? Soil separation is not important to maintaining quality of my
garments - -False
- TorF? Maintenance code A means add on - -True
- TorF? Maintenance code W means wash again - -False. Wear upgrade
